Credit and Collections Analyst

Location: Bengaluru, Karnataka, India

Department: Your Privacy

About the Role

At HP Inc., the Credit and Collections Analyst plays a pivotal role in fueling our innovation-driven ecosystem by ensuring optimal cash flow that powers groundbreaking technology solutions. Based in Bengaluru, Karnataka, India, this position applies subject matter expertise to tackle moderately complex business challenges in receivables management. You'll exercise independent judgment within established guidelines, interpreting policies to recommend actions that minimize financial risks while maximizing customer satisfaction. As part of HP's Finance team, you'll engage with diverse internal partners across our global operations, building a wide professional network and gaining exposure to cutting-edge tech initiatives that redefine how the world works. Key to success in this role is your ability to analyze customer account delinquencies, resolve disputes through skilled negotiation, and strategically influence payment behaviors. By leveraging tools like Power BI, advanced Excel, and optionally PowerQuery or Python, you'll identify trends, reduce write-offs, and optimize portfolio performance. This isn't just collections—it's about pioneering data-driven strategies that support HP's customer-centric culture, fostering long-term relationships with partners who rely on our innovative hardware and services. You'll minimize bad debts through proactive risk identification, demonstrating leadership by example in a collaborative environment. Join HP Inc., a leader in technology operating in over 170 countries, where every voice matters and innovation thrives. Our legendary culture emphasizes collaboration, professional growth, and inclusivity, offering you opportunities to advance your career while contributing to products that shape the future. With a flex workstyle, comprehensive benefits, and a commitment to equal opportunity, HP empowers you to deliver exceptional results in a dynamic, technology-forward setting. If you're passionate about finance intersecting with tech innovation, apply now to be part of our global laboratory of ideas.

Key Responsibilities

• Analyze and research customer receivables account delinquency to determine optimal communication methods for payment facilitation
• Resolve disputes on delinquent accounts through negotiation, ensuring timely customer payments
• Identify non-payment trends and collaborate with internal HP partners to resolve underlying issues
• Apply strategic collections approaches by building key customer relationships and driving innovative payment solutions
• Enhance portfolio effectiveness to reduce time spent on accounts and accelerate cash flow
• Minimize write-offs and bad debts by early identification of high-risk receivables
• Leverage data analytics tools like Power BI and advanced Excel to provide actionable insights on collections performance
• Demonstrate leadership by performing as an example and mentoring team members on best practices
• Support HP's customer-centric culture by influencing payment behaviors through technology-driven solutions
• Collaborate across HP's global teams to align collections strategies with innovative business goals

Required Qualifications

• First level university degree with a focus in business or economics recommended or equivalent practical experience
• Typically 5-15 years of experience in credit and collections or accounts receivable management
• Intermediate accounting knowledge with proven application in financial analysis
• Demonstrated experience in customer receivables delinquency analysis and resolution
• Hands-on experience with data analysis tools including Power BI and advanced Excel
• Proven track record in negotiation, dispute resolution, and minimizing bad debts
• Understanding of order management, dispute management, and collection processes

Preferred Qualifications

• Experience in a technology or high-volume manufacturing environment like HP Inc.
• Programming skills in PowerQuery and Python for financial data automation
• Prior exposure to global customer portfolios and cross-functional collaboration
• Certification in finance, accounting, or credit management (e.g., NACM)
• Experience with risk mitigation tools and portfolio optimization strategies

Required Skills

• Intermediate written and verbal communication skills
• Negotiation and conflict resolution expertise
• Intermediate accounting and financial concepts knowledge
• Problem-solving and analytical thinking
• Prioritization and time management
• Data analysis proficiency with Power BI and advanced Excel
• Basic computer and software proficiency
• Understanding of risk mitigation tools
• Knowledge of HP's order and dispute management processes
• Influence and relationship-building skills
• Collection processes and portfolio management
• Programming in PowerQuery and Python (preferred)
• Cross-functional collaboration in a tech environment
• Trend analysis and strategic planning
• Customer-centric mindset with innovation focus

Benefits

• Competitive base salary and performance-based incentives aligned with HP's innovation goals
• Comprehensive health, dental, and vision insurance with global coverage options
• Retirement savings plan with generous company matching contributions
• Flexible workstyle including hybrid options in Bengaluru to support work-life balance
• Professional development programs fostering career growth in technology and finance
• Employee stock purchase plan to share in HP's success as a tech leader
• Paid time off, parental leave, and wellness programs promoting employee well-being
• Access to HP University for cutting-edge training in data analytics and AI tools
• Global mobility opportunities within HP's 170+ country operations

HP Inc. is an equal opportunity employer.