Credit and Collections Analyst

Location: Bengaluru, Karnataka, India

Department: Your Privacy

About the Role

At HP Inc., the Credit and Collections Analyst plays a pivotal role in our Finance organization, leveraging intermediate expertise to manage customer receivables in a dynamic technology environment. Based in Bengaluru, Karnataka, India, this position applies subject matter knowledge to solve moderately complex business issues, exercising independent judgment within established guidelines. You'll analyze delinquent accounts, resolve disputes, and negotiate payments while minimizing bad debts through early risk identification. As part of HP's customer-centric culture, you'll build strategic relationships with customers and internal partners, driving innovative solutions that enhance portfolio effectiveness and reduce write-offs. This role offers unparalleled exposure to HP's global operations, interacting with diverse teams to support our mission of creating technology that reshapes the world. In this Flex workstyle position, you'll utilize advanced tools like Power BI, Excel, and optionally Power Query or Python to uncover trends, influence payment behaviors, and provide data-driven insights. Responsibilities include researching account delinquencies, recognizing non-payment patterns, and leading by example to foster team excellence. You'll interpret policies, evaluate unique circumstances, and recommend actions that align with HP's commitment to innovation and financial integrity. Gain negotiation skills honed in a high-volume, technology-driven collections environment, while contributing to HP's legendary culture of collaboration and career mobility across 170+ countries. Join HP to advance your career in a company where every voice matters, and innovation drives professional growth. With opportunities for networking, skill-building, and impactful work on cutting-edge technology solutions, this role positions you at the heart of HP's customer-focused finance operations. We prioritize equal opportunity, diversity, and inclusion, ensuring a respectful environment where you can thrive.

Key Responsibilities

• Analyze and research customer receivables account delinquency to determine optimal communication methods for payment facilitation
• Resolve disputes on delinquent accounts through negotiation and ensure timely customer payments
• Identify trends in non-payment and collaborate with internal HP partners to resolve issues
• Employ a strategic approach to collections, building key customer and partner relationships to influence payment behavior
• Resource effectively and drive innovative solutions to enhance portfolio effectiveness and reduce account handling time
• Minimize write-offs and bad debts by early identification of high-risk receivables
• Provide leadership by example, mentoring team members and contributing to process improvements
• Leverage data analysis tools like Power BI and advanced Excel to generate insights on collections performance
• Interpret HP policies and guidelines to make recommendations on unique account circumstances
• Support HP's customer-centric culture by fostering positive relationships and driving technology-enabled financial solutions

Required Qualifications

• First level university degree with a focus in business or economics recommended or equivalent practical experience
• Typically 5-10 years of experience in credit and collections or accounts receivable management
• Intermediate accounting knowledge with understanding of financial concepts
• Demonstrated experience in analyzing customer receivables and resolving delinquencies
• Proven track record in negotiation, dispute resolution, and collections processes
• Familiarity with HP's order management and dispute management processes
• Experience in data analysis using tools like Power BI and advanced Excel

Preferred Qualifications

• Programming skills in Power Query and Python for data manipulation and analysis
• Experience in risk mitigation and bad debt minimization strategies
• Prior exposure to technology or hardware industry finance operations
• Leadership experience demonstrated through team influence and project contributions
• Knowledge of global collections practices across multiple regions

Required Skills

• Intermediate written and verbal communication skills
• Negotiation and conflict resolution expertise
• Intermediate accounting and financial concepts knowledge
• Problem-solving and independent judgment capabilities
• Prioritization and time management skills
• Data analysis proficiency in Power BI and advanced Excel
• Basic computer and software proficiency
• Understanding of risk mitigation tools and strategies
• Intermediate knowledge of HP's order and dispute management processes
• Collections processes and portfolio management expertise
• Influence and relationship-building skills
• Programming in Power Query (preferred) and Python (preferred)
• Trend analysis and strategic thinking
• Customer-centric approach aligned with HP's innovation culture
• Leadership through example and team collaboration

Benefits

• Competitive salary and performance-based incentives aligned with HP's innovation goals
• Comprehensive health, dental, and wellness benefits for employees and families
• Flexible workstyle options including hybrid Flex arrangements in Bengaluru
• Professional development programs fostering career mobility in a global technology leader
• Retirement savings plans with company matching contributions
• Employee stock purchase plan and financial wellness resources
• Generous paid time off, parental leave, and sabbatical opportunities
• Access to HP University for technology training and leadership development
• Inclusive culture with employee resource groups promoting diversity and innovation

HP Inc. is an equal opportunity employer.