Credit and Collections Analyst

Location: Bengaluru, Karnataka, India

Department: Your Privacy

About the Role

At HP Inc., the Credit and Collections Analyst plays a pivotal role in safeguarding our financial health while embodying our customer-centric and innovative culture. Based in Bengaluru, Karnataka, India, you will apply intermediate subject matter expertise to tackle moderately complex business challenges in accounts receivable. As part of a dynamic finance team, you'll analyze delinquent customer accounts, resolve disputes through skilled negotiation, and drive payments using strategic relationship-building with global customers. Leveraging HP's cutting-edge technology tools like Power BI and advanced analytics, you'll identify payment trends, minimize bad debts, and optimize collection efficiency, contributing to the profitability that fuels our world-class hardware and solutions. In this Flex workstyle role, you'll collaborate across HP's vast network—interacting with sales, order management, and dispute teams—to resolve issues innovatively and proactively. You'll exercise independent judgment within established guidelines, recommend solutions for unique circumstances, and demonstrate leadership by example. This position offers unparalleled exposure to HP's operations in over 170 countries, honing negotiation skills unique to our technology ecosystem and building a wide professional network that accelerates career growth. Join HP to reshape the future of technology while advancing your finance expertise. Our legendary culture fosters collaboration, innovation, and inclusion, ensuring every voice matters. With opportunities for global impact, professional development, and tools that drive efficiency, you'll thrive in an environment where customer success and financial excellence converge. If you're passionate about data-driven collections in a tech-forward company, apply now to become part of HP's enduring legacy of innovation.

Key Responsibilities

• Analyze and research customer receivables account delinquency to determine optimal communication methods for payment facilitation
• Resolve disputes on delinquent accounts through negotiation and ensure timely customer payments
• Identify trends in non-payment and collaborate with internal partners to resolve underlying issues
• Employ a strategic approach to collections, building key relationships with customers and partners to influence payment behavior
• Resource effectively and drive innovative solutions to reduce time spent on accounts and enhance portfolio effectiveness
• Minimize write-offs and bad debts by early identification of high-risk receivables
• Provide leadership by example, mentoring team members and contributing to process improvements
• Leverage data analytics tools like Power BI and Excel to generate insights on collection performance
• Support HP's customer-centric culture by maintaining positive relationships while driving financial health
• Collaborate with sales, order management, and dispute teams to align on technology-driven solutions

Required Qualifications

• First level university degree with a focus in business or economics recommended or equivalent practical experience
• Typically 5-10 years of experience in credit and collections or accounts receivable management
• Intermediate accounting knowledge with understanding of financial concepts
• Demonstrated experience in analyzing customer receivables and resolving delinquencies
• Proven track record in negotiation, dispute resolution, and collections processes
• Experience working with cross-functional teams in a large enterprise environment
• Familiarity with order management, dispute management, and risk mitigation tools

Preferred Qualifications

• Experience in a technology or hardware industry like HP Inc.
• Proficiency in data analysis tools such as Power BI and advanced Excel
• Programming knowledge in PowerQuery and Python for financial analytics
• Previous exposure to global customer portfolios and international collections
• Certification in finance, accounting, or credit management

Required Skills

• Intermediate written and verbal communication skills
• Negotiation and conflict resolution expertise
• Intermediate accounting and financial concepts knowledge
• Problem-solving and analytical thinking
• Prioritization and time management
• Data analysis with Power BI and advanced Excel
• Basic computer and software proficiency
• Understanding of risk mitigation tools
• Knowledge of HP's order and dispute management processes
• Collection processes and strategies
• Influence and relationship-building skills
• Programming in PowerQuery and Python (preferred)
• Cross-functional collaboration
• Customer-centric mindset
• Leadership through example
• Trend identification and strategic planning

Benefits

• Competitive salary and performance-based incentives aligned with HP's innovation goals
• Comprehensive health, dental, and wellness programs for employees and families
• Flexible workstyle options including hybrid Flex arrangements in Bengaluru
• Professional development opportunities through HP University and global mobility programs
• Retirement savings plans with company matching contributions
• Employee stock purchase plan and financial wellness resources
• Generous paid time off, parental leave, and volunteer time off programs
• Access to cutting-edge technology tools and innovation labs at HP
• Inclusive culture with diversity networks and employee resource groups

HP Inc. is an equal opportunity employer.