Credit and Collections Analyst

Location: Bengaluru, Karnataka, India

Department: Your Privacy

About the Role

At HP Inc., we’re reinventing the future of technology through innovation, diversity, and a customer-centric culture. As a Credit and Collections Analyst in our Global Direct Collection Team based in Bengaluru, Karnataka, India, you’ll play a pivotal role in accelerating cash flow while building strategic customer partnerships. Join a team that leverages cutting-edge tools to understand customer business models, resolve payment challenges, and drive financial efficiency in a dynamic tech environment. Your work will directly support HP’s mission to create technology that reshapes how the world works, fostering collaboration across global teams. Day-to-day, you’ll send consolidated statements to AP contacts, log and resolve disputes through stakeholder follow-ups, conduct critical calls with Order Management for timeline agreements, and hold ad-hoc reconciliations with customer AP teams. You’ll partner closely with Credit Analysts, Sales, and Account Management to make data-driven financial decisions, escalate high-level cases to Directors and VPs, and lead regional enhancement projects. Embracing HP’s flexible workstyle, you’ll thrive in a hybrid setup that balances innovation with work-life harmony. HP seeks bold thinkers with 5-10 years in collections or AR/AP, advanced English skills, and expertise in Quote to Cash processes. If you excel in negotiation, relationship-building across cultures, and financial concepts, bring your awesomeness to HP. Here, every voice matters in our inclusive culture operating in 170+ countries, offering endless opportunities for career growth amid groundbreaking technology solutions.

Key Responsibilities

• Build strategic relationships with customers by understanding their business models and payment challenges to accelerate cash flow
• Send consolidated account statements to Accounts Payable contacts in centralized teams
• Log customer disputes and follow up with internal and external stakeholders for timely resolution
• Conduct critical calls with Order Management groups to review dispute status, negotiate, and agree on resolution timelines
• Hold ad-hoc calls with Accounts Payable representatives for Accounts Receivable reconciliations
• Follow up with customers’ Requestors (PO creators) to expedite case resolutions
• Collaborate closely with Credit Analysts, Sales, and Account Management teams for informed financial decisions
• Escalate unresolved cases to Director and VP levels when necessary
• Lead or participate in business enhancement projects across countries and regions
• Leverage HP’s innovative tools to analyze payment trends and drive process improvements

Required Qualifications

• Bachelor's or Master’s degree in Finance, Administration, Business, Economics, or a related field
• 5-10 years of experience in collections, customer service, accounts payable, or accounts receivable
• Advanced English language skills
• Understanding of collection strategies and key financial concepts
• Demonstrated ability to build relationships across diverse teams and cultures
• Familiarity with the Quote to Cash process
• Experience in negotiating resolutions and managing disputes

Preferred Qualifications

• Knowledge of additional languages beyond English
• Experience in technology or hardware industry finance roles
• Prior involvement in cross-regional business enhancement projects
• Advanced skills in financial analysis tools and ERP systems
• Proven track record in accelerating cash flow in global environments

Required Skills

• Accounts Receivable management
• Collections strategies
• Financial analysis
• Dispute resolution
• Negotiation and conflict resolution
• Customer relationship building
• Cross-functional collaboration
• Quote to Cash process knowledge
• Advanced communication skills
• ERP systems (e.g., SAP)
• Data analysis and reporting
• Cultural adaptability
• Problem-solving in complex scenarios
• Project leadership
• Cash flow optimization
• Stakeholder escalation management

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Flexible workstyle with hybrid options in Bengaluru
• Professional development programs and tuition reimbursement
• Employee stock purchase plan
• Generous paid time off and parental leave
• Access to HP’s global innovation labs and career mobility opportunities
• Wellness programs including gym memberships and mental health support

HP Inc. is an equal opportunity employer.