Credit and Collections Analyst

Location: Bengaluru, Karnataka, India

Department: Your Privacy

About the Role

At HP Inc., the Credit and Collections Analyst plays a pivotal role in our Finance organization, ensuring the financial health of our global technology leader by managing receivables with precision and innovation. Based in Bengaluru, Karnataka, India, this intermediate-level position involves applying subject matter expertise to solve moderately complex business issues in a dynamic, customer-centric environment. You'll leverage HP's cutting-edge tools like Power BI and advanced analytics to analyze delinquency trends, negotiate payments, and minimize risks, contributing to our mission of creating technology that reshapes the world. As part of a collaborative team, you'll exercise independent judgment within established guidelines, interpret policies, and provide recommendations that drive portfolio efficiency and reduce write-offs. In this role, you'll engage directly with customers and internal partners across HP's vast network, honing negotiation skills unique to our technology-driven finance operations. Responsibilities include researching account delinquencies, resolving disputes, building strategic relationships to influence payment behaviors, and using data insights to optimize collections strategies. You'll minimize bad debts through proactive risk identification and demonstrate leadership by example, all while embracing HP's innovative culture that values diverse perspectives and technology integration in every process. Joining HP means access to a legendary culture of collaboration and career growth in over 170 countries. With flex workstyle, comprehensive benefits, and opportunities to advance in a company where every voice matters, you'll thrive in a global laboratory of ideas. If you have 5-10 years in collections, strong analytical skills, and a passion for technology-enabled finance, apply to help power HP's future of innovation and customer success.

Key Responsibilities

• Analyze and research customer receivables account delinquency to determine optimal communication methods for payment facilitation
• Resolve disputes on delinquent accounts, negotiate payment terms, and ensure timely collections from customers
• Identify non-payment trends and collaborate with internal HP partners to resolve underlying issues
• Employ strategic collections approaches by building key customer relationships and driving innovative payment solutions
• Enhance portfolio effectiveness to reduce time spent on accounts while maximizing recovery rates
• Minimize write-offs and bad debts through early identification of high-risk receivables
• Leverage data analysis tools like Power BI and advanced Excel to provide actionable insights on collections performance
• Demonstrate leadership by performing as an example and influencing team practices
• Support HP's customer-centric culture by maintaining positive relationships during collections interactions
• Contribute to process improvements in HP's global finance operations using technology-driven insights

Required Qualifications

• First level university degree with a focus in business or economics recommended or equivalent practical experience
• Typically 5-10 years of experience in credit and collections or accounts receivable management
• Intermediate accounting knowledge with understanding of financial concepts
• Demonstrated experience in analyzing customer receivables and delinquency trends
• Proven track record in negotiation, dispute resolution, and collections processes
• Familiarity with HP's order management and dispute management processes
• Experience in risk mitigation and minimizing bad debts/write-offs
• Basic computer skills including advanced Excel and data analysis tools

Preferred Qualifications

• Experience with Power BI for data visualization and reporting
• Programming knowledge in PowerQuery and Python for data manipulation
• Prior exposure to technology or hardware industry finance operations
• Leadership experience demonstrated through team influence and project contributions
• Certification in finance, accounting, or credit management (e.g., NACM)
• International collections experience across diverse markets

Required Skills

• Intermediate written and verbal communication skills
• Negotiation and conflict resolution expertise
• Intermediate accounting and financial concepts knowledge
• Problem-solving and analytical thinking
• Data analysis proficiency in Power BI and advanced Excel
• Prioritization and time management
• Risk mitigation and early warning identification
• Influence and relationship-building skills
• Understanding of HP's order and dispute management processes
• Collection processes and customer payment behavior analysis
• Basic programming (PowerQuery, Python preferred)
• Intermediate computer and financial software skills
• Trend recognition and strategic planning
• Leadership through example and team collaboration
• Customer-centric approach in high-volume collections

Benefits

• Competitive salary and performance-based incentives aligned with HP's innovation goals
• Comprehensive health, dental, and wellness programs for employees and families
• Flexible workstyle (Flex) with hybrid options in Bengaluru to support work-life balance
• Professional development opportunities including training in cutting-edge tools like Power BI and Python
• Global exposure through HP's operations in over 170 countries and cross-functional networking
• Retirement savings plans with company matching contributions
• Generous paid time off, parental leave, and employee assistance programs
• Access to HP's legendary culture fostering collaboration, innovation, and career mobility
• Employee stock purchase plan and technology discounts on HP products

HP Inc. is an equal opportunity employer.