Credit and Collections Analyst

Location: Bengaluru, Karnataka, India

Department: Your Privacy

About the Role

At HP Inc., the Credit and Collections Analyst plays a pivotal role in our Finance organization, ensuring the financial health of our global technology leader by driving efficient collections in a dynamic, customer-centric environment. Based in Bengaluru, Karnataka, India, you will apply intermediate subject matter expertise to solve moderately complex business issues, exercising independent judgment within established guidelines. As part of HP's innovative culture, you'll leverage cutting-edge tools like Power BI and advanced Excel to analyze receivables, minimize bad debts, and contribute to cash flow optimization that fuels our world-class hardware and solutions. This flex workstyle role offers exposure to diverse teams across HP, building a wide professional network while honing negotiation skills unique to our technology ecosystem. Your key responsibilities include researching account delinquencies, resolving disputes through strategic customer negotiations, and identifying non-payment trends by partnering with internal HP stakeholders. You'll develop influential relationships to drive payment behaviors, reduce portfolio processing time, and proactively mitigate risks—ultimately supporting HP's commitment to innovation and customer success. By providing leadership through example and recommending actions on unique cases, you'll help safeguard revenue streams that power HP's groundbreaking products, from PCs to printing solutions, serving customers in over 170 countries. HP Inc. thrives on a culture where every voice matters, fostering collaboration and professional growth. Joining our Bengaluru team means access to legendary development opportunities, including HP University training and global mobility paths. If you bring 5-10 years of collections experience, strong data analytics skills, and a passion for technology-driven finance, you'll find a platform to innovate in credit management while advancing your career in one of the world's most respected tech companies. Be part of reshaping how the world works—apply now to make an impact at HP.

Key Responsibilities

• Analyze and research customer receivables account delinquency to determine optimal communication methods for payment facilitation
• Resolve disputes on delinquent accounts, negotiate payment terms, and ensure timely customer payments
• Identify trends in non-payment patterns and resolve issues by engaging internal HP partners across teams
• Employ a strategic approach to collections, building key customer and partner relationships to influence payment behavior
• Resource effectively and drive innovative solutions to reduce time spent on accounts and enhance portfolio effectiveness
• Minimize write-offs and bad debts through early identification of high-risk receivables using data analytics
• Provide leadership by example, mentoring team members and contributing to process improvements
• Leverage HP's technology tools like Power BI and advanced Excel for insightful data analysis and reporting
• Collaborate with HP's global finance, sales, and customer service teams to support revenue goals
• Interpret policies, evaluate unique circumstances, and make recommendations to optimize collections outcomes
• Maintain accurate records of collections activities and contribute to forecasting cash flow impacts

Required Qualifications

• First level university degree with a focus in business or economics recommended or equivalent practical experience
• Typically 5-10 years of experience in credit and collections or accounts receivable management
• Intermediate accounting knowledge with understanding of financial concepts
• Demonstrated experience in data analysis using tools like Power BI and advanced Excel
• Proven track record in negotiation, conflict resolution, and customer payment recovery
• Familiarity with order management, dispute management, and collection processes
• Experience in risk mitigation and minimizing bad debts in a corporate environment
• Ability to exercise independent judgment within defined practices and procedures

Preferred Qualifications

• Programming experience with PowerQuery and Python for data manipulation
• Exposure to technology or hardware industry finance operations
• Previous experience in a global, customer-centric organization like HP Inc.
• Certification in finance, accounting, or credit management (e.g., NACM)
• Experience collaborating with cross-functional teams in a matrixed organization
• Knowledge of international trade compliance and multi-currency collections

Required Skills

• Intermediate written and verbal communication skills
• Negotiation and conflict resolution expertise
• Intermediate accounting and financial concepts knowledge
• Problem-solving and analytical thinking
• Data analysis proficiency with Power BI and advanced Excel
• Prioritization and time management skills
• Basic computer skills including Microsoft Office suite
• Understanding of risk mitigation tools and strategies
• Intermediate knowledge of HP's order and dispute management processes
• Collection processes and customer payment cycle expertise
• Influence and relationship-building skills
• Leadership capabilities demonstrated through example
• Basic programming in PowerQuery (preferred)
• Python for data analysis (preferred)
• Cross-functional collaboration in a technology-driven environment
• Customer-centric mindset aligned with HP's innovation culture

Benefits

• Competitive base salary and performance-based incentives aligned with HP's innovation goals
• Comprehensive health, dental, and vision insurance with global coverage options
• Retirement savings plan with generous company matching contributions
• Flexible workstyle including hybrid options in Bengaluru to support work-life balance
• Professional development programs fostering career mobility in HP's technology ecosystem
• Employee stock purchase plan and financial wellness resources
• Paid time off, parental leave, and wellness programs promoting employee well-being
• Access to HP University for training in cutting-edge technologies and leadership skills
• Inclusive culture with employee resource groups and opportunities for global networking

HP Inc. is an equal opportunity employer.