Distribution Center Outbound Analyst - East

Location: All Cities, Maryland, United States of America

Department: Your Privacy

About the Role

At HP Inc., we're revolutionizing the technology landscape by delivering innovative products that empower customers worldwide. As the Distribution Center Outbound Analyst - East, based full-time onsite at our state-of-the-art east coast Distribution Center in Hagerstown, MD, you'll be the on-site expert orchestrating all shipping activities—from picking and packing to staging, loading, and system transactions. Blending hands-on shop-floor coordination with advanced analytics, you'll ensure every HP order departs safely, on time, and in full, driving our customer-centric culture of excellence. Working closely with 3PL partners, Transportation, Customer Support, and IT teams, you'll execute day-to-day operations while uncovering process improvements that boost efficiency, reduce costs, and elevate the end-to-end customer experience in our dynamic technology supply chain. In this individual contributor role, you'll oversee daily outbound operations to meet HP’s rigorous quality and service standards, track key metrics like pick accuracy and on-time ship performance, and lead initiatives to minimize errors and cycle times. As the go-to point of contact for expedites, configuration changes, and shipment issues, you'll collaborate across functions to resolve exceptions swiftly, perform quality audits, and train warehouse staff on best practices. Your analytical prowess will shine as you dive into order, carrier, and freight-cost data, building dashboards and roadmaps that translate insights into transformative actions, all while ensuring compliance with policies and regulations. HP’s legendary culture fosters innovation and collaboration, giving you the platform to advance your career in a global leader operating in over 170 countries. Join us to shape the future of supply chain operations in the technology sector, where your expertise in outbound logistics will directly impact customer satisfaction and HP’s competitive edge. With opportunities for growth, comprehensive benefits, and a base pay range of $59,200 to $87,650 annually (plus bonus/equity potential), this is your chance to thrive at the intersection of technology, logistics, and customer obsession.

Key Responsibilities

• Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards
• Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance
• Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements
• Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts
• Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues
• Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements
• Perform outbound quality audits- scan accuracy, weight checks, and load inspections- to prevent mis-ships and damage, driving corrective actions with 3PL floor leaders
• Train and coach warehouse staff on best practices for picking, packing, and shipping processes
• Participate in cross-functional projects related to layout optimization, packaging solutions, and supply chain transformation
• Analyse order, carrier, and freight-cost data to uncover waste and bottlenecks; develop dashboards and executive summaries that translate insights into actionable improvement roadmaps

Required Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent practical experience
• 2+ years of experience in outbound or shipping operations within a distribution, fulfillment, or manufacturing environment
• Working knowledge of ERP/WMS platforms (e.g., SAP) and familiarity with transportation processes managed through a 4PL model
• Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights
• Strong communication and influence skills; comfortable directing 3PL associates and collaborating with a remote 4PL team without direct authority
• Understanding of domestic parcel, LTL, and truckload shipping requirements and basic export documentation
• Ability to work full-time onsite at HP’s east coast Distribution Center in Hagerstown, MD

Preferred Qualifications

• Experience in a 3PL-run facility or a technology supply chain
• Lean, Six Sigma, or APICS certification (CSCP, CPIM)
• Exposure to CTPAT, ISO 9001, or other compliance frameworks
• Familiarity with HP’s products, distribution models, or technology sector best practices

Required Skills

• Outbound operations orchestration
• Process improvement and optimization
• ERP/WMS systems (e.g., SAP)
• Data analysis and visualization (Excel, Power BI, Tableau)
• Real-time metrics tracking and countermeasures
• Cross-functional collaboration
• SOP development and compliance
• Quality audits and inspections
• Staff training and coaching
• Transportation management (parcel, LTL, truckload)
• Freight cost analysis
• Customer-centric problem resolution
• Influence without direct authority
• Lean/Six Sigma methodologies
• Supply chain analytics
• Dashboard development
• Regulatory compliance (export, CTPAT)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave

HP Inc. is an equal opportunity employer.