Estágio em Customer and Partner Experience

Location: Barueri, São Paulo, Brazil

Department: Your Privacy

About the Role

HP Inc. is seeking a motivated Estágio em Customer and Partner Experience intern to join our dynamic team in Barueri, São Paulo, Brazil. In this role, you will support the Lead-to-Quote and eBusiness teams by managing digital quoting tools, partner enablement, and catalog operations. Gain hands-on experience with innovative HP technologies like HP2B and CPQ systems, contributing to digital transformation initiatives that drive partner experience and operational efficiency. At HP, you'll be part of a customer-centric culture where innovation reshapes how the world works, collaborating with global teams to deliver exceptional experiences. Key responsibilities include supporting account setup and onboarding in CRM and B2B eCommerce systems, configuring products and pricing in CPQ tools for accurate quotes, and collaborating with Sales, IT, Marketing, and Customer Support to enhance digital touchpoints. You will monitor and resolve eCommerce platform issues, analyze user feedback to optimize customer journeys, and maintain documentation for portals, CPQ, and onboarding. This internship offers exposure to HP's cutting-edge technology ecosystem, fostering skills in B2B commerce and customer technologies. We are looking for students pursuing degrees in Business Administration, Marketing, Information Systems, Engineering, or related fields, with strong organizational skills, attention to detail, and English proficiency. Basic knowledge of CRM/ERP/CPQ and tools like Excel, Dynamics, Salesforce, or SAP is a plus. Join HP's legendary culture of collaboration and innovation, operating in over 170 countries, where every voice matters and career growth is limitless. Be part of a global laboratory solving problems with diverse perspectives in a flexible, inclusive environment.

Key Responsibilities

• Support account setup and onboarding processes in CRM and B2B eCommerce systems, ensuring data accuracy and timely activation
• Assist with product and pricing configuration within CPQ tools to ensure accuracy in customer quotes and orders
• Collaborate with internal stakeholders including Sales, IT, Marketing, and Customer Support to improve digital touchpoints and portal usability
• Monitor and help resolve customer access or usability issues within the eCommerce platform
• Collect and analyze user feedback to identify opportunities to enhance the customer journey across digital channels
• Help maintain internal documentation and training materials for portal usage, CPQ guidelines, and onboarding procedures
• Support the Lead-to-Quote and eBusiness teams in managing digital quoting tools and partner enablement
• Contribute to catalog operations and HP2B/CPQ systems for operational efficiency
• Participate in digital transformation initiatives to enhance partner experience
• Assist in testing and optimizing digital tools for HP's customer-centric ecosystem

Required Qualifications

• Currently pursuing a degree in Business Administration, Marketing, Information Systems, Engineering, or a related field
• Strong organizational skills with attention to detail
• Effective communication skills, including English proficiency
• Collaborative mindset and teamwork skills in cross-functional environments
• Interest in digital platforms, B2B commerce, and customer experience technologies
• Proficiency in Microsoft Excel
• Availability for full-time internship schedule
• Legal right to work in Brazil

Preferred Qualifications

• Basic understanding of CRM, ERP, or CPQ systems
• Familiarity with Dynamics, Salesforce, or SAP
• Spanish language skills
• Experience with digital transformation initiatives
• Prior exposure to eCommerce or B2B quoting tools
• Knowledge of HP's product portfolio or partner ecosystems

Required Skills

• Digital platforms and B2B commerce
• Customer experience technologies
• Organizational skills
• Problem-solving
• Attention to detail
• Microsoft Excel proficiency
• English communication
• Teamwork in cross-functional environments
• Data accuracy management
• Stakeholder collaboration
• User feedback analysis
• Documentation maintenance
• CRM systems basics
• CPQ tools configuration
• eCommerce platform support
• Partner enablement
• Digital quoting processes
• Operational efficiency optimization

Benefits

• Hands-on experience with cutting-edge HP technologies like HP2B and CPQ systems
• Flexible workstyle in a hybrid environment
• Mentorship from experienced professionals in a global innovation leader
• Exposure to HP's customer-centric culture and cross-functional teams
• Networking opportunities across HP's operations in over 170 countries
• Professional development through real-world digital transformation projects
• Inclusive workplace with equal opportunity employment practices
• Career mobility pathways within HP Inc.
• Supportive environment fostering collaboration and innovation

HP Inc. is an equal opportunity employer.