Estágio em Customer and Partner Experience (CSR)

Location: Barueri, São Paulo, Brazil

Department: Your Privacy

About the Role

HP Inc. is seeking a motivated Estágio em Customer and Partner Experience (CSR) to join our dynamic team in Barueri, São Paulo, Brazil. As a global leader in innovative technology and hardware solutions, HP is transforming how the world works through cutting-edge printing, computing, and customer-centric services. This internship offers hands-on experience supporting the CSR team in executing end customer, distribution, and retail order operations, backlog management, and customer engagement. You'll dive into the Lead-to-Cash process, contributing to operational excellence and driving customer satisfaction in a flexible, hybrid workstyle environment. In this role, you'll support daily order management using SAP S/4HANA, resolve processing issues with cross-functional teams, analyze data for key KPIs, and participate in process improvements. By ensuring data accuracy and compliance, you'll help deliver seamless experiences for HP's partners and customers. This position is perfect for students pursuing degrees in Business Administration, Supply Chain, Engineering, or related fields, providing exposure to HP's innovative ecosystem where technology meets customer needs. Join HP's legendary culture of collaboration and innovation, operating in over 170 countries. Here, every voice matters, and you'll gain skills in analytics, ERP systems, and teamwork while advancing your career in a company that values diversity and equal opportunity. Be part of reshaping the future of technology at HP Inc.

Key Responsibilities

• Support daily order management operations, including order entry, validation, and tracking using SAP S/4HANA
• Assist with monitoring and resolving order processing issues in collaboration with cross-functional teams (Sales, Logistics, Finance)
• Participate in data analysis and reporting on order status, backlogs, and fulfillment KPIs
• Contribute to process improvement initiatives, including documentation and testing of new SAP functionalities
• Help ensure data accuracy and compliance with internal policies and customer requirements
• Attend team meetings and contribute to project discussions and operational reviews
• Support end customer, distribution, and retail order operations and backlog management
• Engage in customer-facing activities to enhance satisfaction and operational excellence
• Collaborate on Lead-to-Cash process execution within HP's innovative technology ecosystem
• Assist in leveraging HP's cutting-edge tools for customer and partner experience optimization

Required Qualifications

• Currently pursuing a degree in Business Administration, Supply Chain Management, Engineering, Information Systems, or related field
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook)
• Effective English communication skills
• Strong analytical and problem-solving skills
• Effective communication and collaborative mindset for cross-functional teamwork
• Availability for full-time internship schedule
• Legal right to work in Brazil

Preferred Qualifications

• Basic understanding of supply chain or order-to-cash processes
• Prior exposure to ERP systems, especially SAP S/4HANA
• Spanish language skills
• Experience in data analysis or reporting
• Interest in technology and hardware solutions

Required Skills

• Analytical thinking
• Problem-solving
• SAP S/4HANA basics
• Order management
• Data analysis
• Reporting and KPIs
• Microsoft Excel proficiency
• Microsoft PowerPoint
• Microsoft Outlook
• Cross-functional collaboration
• Effective communication
• Teamwork in dynamic environments
• Process improvement
• Attention to data accuracy
• English fluency
• Customer engagement
• Supply chain awareness
• ERP system exposure

Benefits

• Hands-on experience with HP's global technology infrastructure and SAP S/4HANA
• Flexible workstyle in a hybrid environment promoting work-life balance
• Mentorship from experienced professionals in customer operations
• Exposure to HP's innovative culture driving technology solutions worldwide
• Networking opportunities across HP's operations in over 170 countries
• Professional development through real-world projects and training
• Inclusive environment as an Equal Opportunity Employer
• Contribution to customer-centric initiatives reshaping the future of tech
• Potential pathway to full-time roles at HP Inc.

HP Inc. is an equal opportunity employer.