Estágio em Customer and Partner Experience (End-User)

Location: Barueri, São Paulo, Brazil

Department: Your Privacy

About the Role

HP Inc. is seeking a motivated Intern for Customer and Partner Experience (End-User) to join our dynamic team in Barueri, São Paulo, Brazil. In this role, you will support the End-user Account Operations Management (AOM) team in coordinating operational deliverables across the customer operations lifecycle, ensuring exceptional satisfaction and operational excellence. Gain hands-on exposure to global account governance, order management, and cross-functional collaboration in HP's innovative, customer-centric environment. As a key point of contact for escalations and problem-solving, you will act as a trusted advisor to the sales team, leveraging cutting-edge technology to drive seamless experiences for HP's end-user customers worldwide. Key responsibilities include executing and monitoring processes like onboarding and contract management, collaborating with Sales, Finance, Customer Support, and Delivery teams, and maintaining accurate records in CRM and ERP systems. You will dive into data analysis, KPI tracking, and process improvement identification, preparing insightful reports and dashboards that fuel business decisions. This internship offers a unique opportunity to contribute to HP's mission of creating technology that reshapes how the world works, while honing skills in a flexible, full-time workstyle that supports your growth. At HP, innovation thrives in our legendary culture of collaboration and inclusion, operating across 170+ countries. Join a global laboratory where diverse perspectives solve complex problems, and every voice matters—from boardroom to factory floor. As an Equal Opportunity Employer, HP fosters professional development, career mobility, and a supportive network eager to help you excel. If you are pursuing a degree in Business Administration or related fields, possess strong analytical skills, English proficiency, and a passion for customer operations, this is your chance to build a impactful career at the forefront of technology.

Key Responsibilities

• Support the execution and monitoring of operational processes across customer accounts, including onboarding, contract management, and issue resolution
• Collaborate with cross-functional teams such as Sales, Finance, Customer Support, and Delivery to ensure a seamless customer experience
• Assist in updating and maintaining account records and operational documentation in CRM, ERP, and other relevant systems
• Participate in data analysis and KPI tracking to monitor account health, operational efficiency, and customer satisfaction
• Identify and document process improvement opportunities based on recurring issues or workflow inefficiencies
• Prepare reports and dashboards to support operational reviews and provide business insights
• Serve as a point of contact for escalations and problem-solving within the End-user Account Operations Management (AOM) team
• Act as a trusted advisor to the sales team on operational deliverables across the customer operations lifecycle
• Contribute to global account governance and order management initiatives
• Foster operational excellence in a dynamic, customer-centric environment at HP Inc.

Required Qualifications

• Currently pursuing a degree in Business Administration, Industrial Engineering, Economics, Information Systems, or related fields
• Strong organizational and analytical skills
• Attention to detail and commitment to data accuracy
• Good communication and interpersonal skills for cross-functional and cross-country environments
• Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook)
• Effective English communication skills
• Collaborative mindset and teamwork skills in cross-functional environments

Preferred Qualifications

• Spanish language skills
• Interest in process optimization and customer operations
• Experience with CRM or ERP systems
• Prior exposure to data analysis or KPI tracking
• Familiarity with global account governance or order management

Required Skills

• Organizational skills
• Analytical skills
• Attention to detail
• Data accuracy
• Communication skills
• Interpersonal skills
• Cross-functional collaboration
• Cross-country teamwork
• Microsoft Excel proficiency
• Microsoft PowerPoint proficiency
• Microsoft Outlook proficiency
• English communication
• Process optimization interest
• Customer operations knowledge
• KPI tracking
• Data analysis
• Report preparation
• Dashboard creation

Benefits

• Exposure to cutting-edge technology and innovation in a global leader in computing and printing solutions
• Flexible workstyle (Flex) supporting work-life balance
• Full-time internship schedule with no shift premium
• Opportunity to collaborate in a diverse, inclusive culture across 170+ countries
• Professional development through mentorship and cross-functional projects
• Networking with HP professionals driving customer-centric innovation
• Career mobility and growth potential within HP's dynamic ecosystem
• Equal opportunity employment with comprehensive EEO policies
• Access to HP's legendary culture fostering collaboration and innovation

HP Inc. is an equal opportunity employer.