Field Service Engineer

Location: All Cities, Illinois, United States of America

Department: Your Privacy

About the Role

Join HP Inc., a global leader in innovation and technology, as a Field Service Engineer supporting the rapid growth of our PageWide business—the fastest-growing segment in the industrial print market. We're transforming the printing industry from analog to digital, and we're seeking passionate professionals to deliver exceptional customer experiences. In this remote teleworker role based in All Cities, Illinois, you'll provide expert installation support, resolve complex technical challenges, and drive proactive service for HP's cutting-edge PageWide printers. With 25% travel including out-of-state, you'll engage directly with large enterprise and complex accounts, leveraging HP's customer-centric culture to foster long-term partnerships and innovation. Your responsibilities will span pre-sales consultations, post-sales optimization, and break-fix site support, utilizing advanced monitoring tools to prevent issues and enhance satisfaction. As a key team player, you'll mentor colleagues, coordinate departmental efforts, and recommend process improvements that align with HP's commitment to digital fluency and results orientation. Drawing on your electromechanics expertise and knowledge of HP products, you'll troubleshoot mission-critical systems, ensuring seamless operations for customers undergoing digital transformation. At HP, our legendary culture empowers you to thrive in a collaborative environment where every voice matters. With opportunities for career growth across 170+ countries, comprehensive benefits, and a focus on learning agility, this role offers a platform to innovate and advance. Base pay ranges from $52,750 to $79,650 annually, plus bonus/equity potential. If you're ready to reshape the future of printing with HP's technology-driven solutions, apply now and be part of our customer-first mission.

Key Responsibilities

• Enhance customer experience by providing installation overviews, site-specific information, and key contacts
• Address customer challenges promptly, offer guidance, and escalate issues per protocols
• Deliver pre-sales, post-sales, and service delivery software support tailored to diverse needs
• Provide customized solutions for large enterprise, complex, or corporate accounts
• Utilize proactive monitoring tools to prevent issues and improve customer experiences
• Offer on-site support for break-fix activities and technical assistance to third-party providers
• Resolve complex technical issues using extensive knowledge and innovative approaches
• Coordinate departmental work, mentor team members, and serve as escalation point
• Identify improvement opportunities, recommend enhancements, and ensure business controls
• Foster positive relationships with associates, management, and cross-functional teams
• Support HP PageWide business growth through digital transformation in industrial printing

Required Qualifications

• High School Diploma/General Education Diploma (GED) or higher secondary education or commensurate work experience
• 6-8 years of related work experience in customer support, field service, account management, or mission-critical systems
• Demonstrated competence in on-site customer support and technical services
• Experience with HP products or similar printing and imaging technologies
• Ability to travel 25% of the time, including out-of-state travel
• Proficiency in operating systems, preventive maintenance, and test equipment
• Knowledge of safety standards, environment health and safety (EHS), and field service management
• Strong electromechanics and electronics troubleshooting skills

Preferred Qualifications

• Experience in the industrial print market or HP PageWide products
• Background in large enterprise or complex corporate account support
• Certification in HP technologies or related field service training
• Proven track record in process improvement and KPI management
• Familiarity with automation tools and proactive monitoring techniques
• Previous role as Field Service Technician or Engineer

Required Skills

• Automation
• Customer Relationship Management
• Customer Support
• Electromechanics
• Electronics
• Environment Health and Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Test Equipment
• Effective Communication
• Results Orientation

Benefits

• Comprehensive health, dental, and vision insurance
• Long-term and short-term disability insurance
• Employee assistance program and flexible spending account
• Life insurance coverage
• Generous time off: 15 days PTO, 13 paid holidays, and 4-12 weeks paid parental leave based on tenure
• Bonus and/or equity opportunities
• Remote teleworker workstyle with field travel
• Career mobility in a global innovation leader operating in 170+ countries

HP Inc. is an equal opportunity employer.