Field Service Engineer

Location: All Cities, New Jersey, United States of America

Department: Your Privacy

About the Role

Join HP Inc.’s Global Customer Support Organization as a Field Service Engineer specializing in Large Format Printers, based in All Cities, New Jersey, United States of America. As the on-site representative of HP’s innovative printing technology, you’ll deliver exceptional service, diagnostics, and repairs directly at customer locations, working remotely from home with up to 75% travel. This customer-centric role embodies HP’s commitment to innovation and integrity, empowering you to keep businesses running seamlessly with cutting-edge large-format solutions. Embrace a dynamic environment where your technical expertise drives customer success and fosters lasting partnerships. In this position, you’ll install and configure advanced printers, perform in-depth troubleshooting across mechanical, electrical, software, and network domains, and provide hands-on training in color management and optimal usage. Leverage HP’s world-class monitoring tools for proactive support, execute projects with precision to meet stringent deadlines, and engage customers with clear communication to resolve issues swiftly. Your ability to work independently under pressure will be key in a field-based role that demands reliability, physical agility, and a passion for problem-solving in real-world settings. HP Inc. values your growth in a global organization renowned for pioneering technology that reshapes industries. With a salary range of $28.85 to $36.05 USD per hour, comprehensive benefits, and unparalleled training opportunities, you’ll thrive in a culture of collaboration, diversity, and innovation. If you’re ready to represent HP’s legacy of excellence and advance your career while making a tangible impact, apply now to join a team where every voice matters and technology transforms possibilities.

Key Responsibilities

• Install and configure large-format printers, including hardware, software, and network components
• Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues
• Educate customers on proper usage, color management, and best practices
• Execute installation and escalation plans to meet deadlines and quality standards
• Use monitoring tools to proactively identify and prevent potential issues
• Provide clear updates, resolve customer concerns promptly, and maintain high satisfaction levels
• Build trust and long-term relationships as the face of HP on-site
• Collaborate with HP’s Global Customer Support Organization to deliver innovative solutions
• Ensure flawless operation of customer printing solutions through diagnostics and repairs
• Adapt to dynamic field environments while upholding HP’s customer-centric standards
• Document service activities and contribute to continuous improvement initiatives

Required Qualifications

• 6–8 years of experience in field service, technical support, or printer repair
• Strong mechanical, electrical, and electronic troubleshooting skills
• Knowledge of inkjet printing technology and color management
• Solid computer and networking skills
• Valid driver’s license and reliable transportation
• Ability to lift, bend, and stoop throughout the day
• Must reside in New Jersey
• Ability to work independently and travel up to 75% to customer sites

Preferred Qualifications

• HP printer experience
• Knowledge of pneumatic systems
• Color calibration and management expertise
• Experience integrating hardware/software solutions
• Previous field service roles with large format printers
• Customer training and engagement experience

Required Skills

• Mechanical troubleshooting
• Electrical and electronic diagnostics
• Inkjet printing technology
• Color management and calibration
• Computer and networking proficiency
• Pneumatic systems knowledge
• Hardware/software integration
• Problem-solving under pressure
• Excellent customer communication
• Independent fieldwork execution
• Proactive issue prevention
• Customer training delivery
• Project management and deadline adherence
• Technical documentation
• Adaptability to customer environments
• Reliable transportation and physical mobility

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off: 13 paid holidays, 15 days PTO, flexible vacation and sick leave
• 4-12 weeks fully paid parental leave based on tenure

HP Inc. is an equal opportunity employer.