Field Service Engineer- Large Format Printers

Location: All Cities, Florida, United States of America

Department: Your Privacy

About the Role

Join HP Inc.’s Global Customer Support Organization as a Field Service Engineer specializing in Large Format Printers. Based in the Miami, FL Metro Area, you’ll be the trusted face of HP, delivering innovative on-site service, diagnostics, and repairs to ensure customer printing solutions perform at peak efficiency. This field-based, teleworker role involves 75% travel to customer sites, where you’ll leverage cutting-edge HP technology to solve complex problems, foster trust, and drive business continuity in a customer-centric culture that values innovation and integrity. In this dynamic position, you’ll install and configure large-format printers with hardware, software, and network integration; perform preventive maintenance and troubleshoot mechanical, electrical, and software issues; and provide expert customer training on usage, color management, and best practices. You’ll execute projects per strict timelines, use advanced monitoring tools for proactive support, and engage customers with clear communication to resolve concerns swiftly, all while embodying HP’s commitment to exceptional service and technological excellence. HP Inc. seeks candidates with 6–8 years of field service experience, strong troubleshooting skills in inkjet technology, and the ability to work independently under pressure. Residing in the Miami area with a valid driver’s license is required. Thrive in a global environment that offers world-class training, career growth, and a comprehensive benefits package. At HP, innovation reshapes the future—join us to connect with a collaborative network and advance your career with tools that redefine printing technology.

Key Responsibilities

• Install and configure large-format printers, including hardware, software, and network components
• Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues
• Educate customers on proper usage, color management, and best practices
• Execute installation and escalation plans to meet deadlines and quality standards
• Use monitoring tools to proactively identify and prevent potential issues
• Provide clear updates, resolve customer concerns promptly, and maintain high satisfaction levels
• Deliver exceptional on-site service and diagnostics for HP large format printers
• Build trust with customers as the face of HP’s Global Customer Support Organization
• Work independently from home base in Miami, FL Metro Area, traveling to customer sites
• Ensure printing solutions run flawlessly to keep businesses moving

Required Qualifications

• 6–8 years of experience in field service, technical support, or printer repair
• Strong mechanical, electrical, and electronic troubleshooting skills
• Knowledge of inkjet printing technology and color management
• Solid computer and networking skills
• Valid driver’s license and reliable transportation
• Ability to lift, bend, and stoop throughout the day
• Reside in the Miami, FL Metro Area
• Ability to travel 75% to customer sites

Preferred Qualifications

• HP printer experience
• Knowledge of pneumatic systems
• Color calibration and management expertise
• Experience integrating hardware/software solutions
• Field service experience with large format printers

Required Skills

• Mechanical troubleshooting
• Electrical troubleshooting
• Electronic troubleshooting
• Inkjet printing technology
• Color management
• Computer skills
• Networking skills
• Pneumatic systems knowledge
• Color calibration
• Hardware/software integration
• Excellent communication
• Problem-solving abilities
• Independent work under pressure
• Customer engagement
• Proactive issue prevention
• Project execution

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off: 13 paid holidays, 15 days PTO, flexible vacation and sick leave
• 4-12 weeks fully paid parental leave based on tenure

HP Inc. is an equal opportunity employer.