Field Technical Support Consultant 3

Location: Gurugram, Haryana, India

Department: Your Privacy

About the Role

At HP Inc., we're revolutionizing how the world connects and collaborates through innovative networking, VoIP, and video solutions. As a Field Technical Support Consultant 3 in Gurugram, Haryana, India, you'll be at the forefront of delivering cutting-edge HP technologies to global enterprise customers. Your role will involve hands-on on-site implementations, from site surveys and vendor coordination to leading installations, rigorous testing, and certifications—ensuring seamless deployment of advanced Tele-presence and collaboration systems. With up to 100% travel at short notice, you'll thrive in a dynamic, customer-centric environment where your technical expertise drives HP's commitment to innovation and reliability. Day-to-day, you'll troubleshoot complex issues using tools like Wireshark, proactively resolve bottlenecks, and maintain transparent status updates to project managers and stakeholders. You'll build lasting relationships with corporate clients, partners, and internal teams, communicating advanced HP services offerings while adhering to industry best practices and regulations. Collaborating closely with project managers, you'll develop knowledge management documentation, share best practices across teams, and participate in workshops and conferences to elevate HP's services delivery—fostering a culture of continuous improvement and customer success. What sets you apart is your 8-10 years of experience in ITP projects and Tele-presence, paired with a Bachelor's in Engineering, excellent English communication, and stakeholder management prowess. Preferred CCNA certification and a passion for self-learning will amplify your impact. Join HP's legendary culture of collaboration and innovation, where your contributions shape global connectivity. Operating in 170+ countries, HP offers unparalleled career growth, making this role a launchpad for your professional journey in a company that values every voice and empowers you to reshape the future of technology.

Key Responsibilities

• Perform on-site implementations including site surveys, vendor coordination, installation leadership, testing, and certifications
• Troubleshoot complex issues in networking, VoIP, or Video using tools like Wireshark
• Regularly update project status to managers and stakeholders
• Proactively identify and resolve bottlenecks to ensure project success
• Liaise with stakeholders, partners, and authorities to meet best practices and statutory requirements
• Assist in program reviews and provide feedback to partners, customers, and engineering leadership
• Build and maintain relationships with key internal and external stakeholders
• Develop and own advanced services knowledge management documentation, project charters, and governance
• Share best practices and lessons learned with deployment teams
• Participate in conferences, workshops, and calls to enhance services delivery capabilities

Required Qualifications

• Bachelor's degree in Engineering or equivalent with 8-10 years overall industry experience
• Prior experience in ITP (Implementation Technical Professional) projects
• Prior experience in Tele-presence industry
• Strong technical deployment and customer handling experience in networking, VoIP, or Video
• Experience in handling corporate customers or global accounts
• Proficiency in oral and written English communication
• Flexibility in working hours, openness to up to 100% travel at short notice
• Strong MS Office skills and reporting capabilities

Preferred Qualifications

• CCNA certification
• Experience using troubleshooting tools like Wireshark
• Demonstrated success in leading on-site implementations and certifications
• Proven track record in stakeholder management across vendors, partners, and customers
• Self-learner with a strong motivation for customer success
• Team player with experience sharing best practices across deployment teams

Required Skills

• Networking and VoIP troubleshooting
• Video conferencing and Tele-presence expertise
• Wireshark and standard diagnostic tools
• Problem-solving and critical thinking
• Stakeholder management and negotiation
• Project coordination and on-site leadership
• Excellent verbal and written English communication
• MS Office proficiency for reporting
• Customer-centric relationship building
• Interpersonal and influencing skills
• Technical deployment in corporate environments
• Self-motivated learning and adaptability
• Team collaboration and knowledge sharing
• Regulatory compliance awareness
• Advanced services communication

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health insurance and wellness programs
• Retirement savings plans with company matching
• Flexible work arrangements including hybrid Flex workstyle
• Professional development opportunities and tuition reimbursement
• Employee stock purchase plan
• Generous paid time off and parental leave
• Global mobility and career advancement in 170+ countries
• Innovation-driven culture with access to cutting-edge HP technologies

HP Inc. is an equal opportunity employer.