Field Technical Support Representative for Page Wide Press

Location: All Cities, Ohio, United States of America

Department: Your Privacy

About the Role

Join HP Inc., a global leader in innovation and technology, as a Field Technical Support Representative for PageWide Press in All Cities, Ohio. HP’s PageWide business is at the forefront of transforming the printing industry from analog to digital, driving rapid growth in the industrial print market. In this teleworker field role, you will be part of an exciting team supporting HP’s cutting-edge PageWide Presses, delivering proactive technical support to end users in commercial printing operations. With 50% travel across Ohio, you’ll ensure customer presses remain operational, leveraging HP’s customer-centric culture to foster long-term relationships and drive satisfaction in a dynamic, innovative environment. As a key player in HP’s services organization, you will maintain and service HP Commercial Web Printing Presses, utilizing advanced proactive monitoring tools to prevent issues and minimize downtime. Responsibilities include providing comprehensive post-sales software support, resolving hardware and software problems on specialized systems, and collaborating with end users and HP Authorized Service Providers. Your expertise in mechanical and electrical repairs, combined with strong troubleshooting skills, will directly contribute to HP’s mission of reshaping how the world prints through reliable, high-performance technology. HP values a culture of collaboration, learning agility, and digital fluency, offering you opportunities to grow within a company operating in over 170 countries. Thrive in a high-pressure, team-oriented setting where effective communication and results orientation are paramount. With a competitive pay range of $22-$31 per hour ($45,760-$65,500 annually) plus bonuses/equity, and comprehensive benefits, this role empowers you to innovate in industrial printing while advancing your career at HP.

Key Responsibilities

• Maintain and service HP Commercial Web Printing Presses, ensuring uptime in production environments
• Lead technical support for end users operating HP PageWide Presses using proactive monitoring tools for issue prevention
• Maintain high levels of customer satisfaction by clarifying needs and delivering tailored solutions
• Handle customer-relation problems promptly, escalating issues per established procedures
• Provide comprehensive software services, post-sales, and service delivery support for remote or local accounts
• Offer direct post-sales systems technical support to end users and HP Authorized Service Providers
• Solve technical problems on assigned hardware and software platforms for standard and specialized systems
• Use proactive monitoring procedures to identify and act on problem-prevention opportunities
• Maintain documentation, collaborate on process improvements, and ensure data confidentiality
• Complete tasks with minimal supervision in a high-pressure, team-oriented environment
• Travel at least 50% to customer sites across Ohio to deliver field support

Required Qualifications

• High School Diploma/General Education Diploma (GED) or higher secondary education or commensurate work experience
• Typically 4-6 years of related work experience in customer support, account management, on-site customer support, or mission-critical systems
• Experience with hardware support of printers, preferably commercial printers
• Mechanical and electrical experience and skillset
• Ability to travel at least 50% of the time
• Basic networking, operating systems, and troubleshooting knowledge
• Detailed understanding of general/technical aspects of on-site printing system repair work
• Demonstrated competence in maintaining high customer satisfaction levels

Preferred Qualifications

• Experience with HP products in customer base
• Commercial digital printing experience
• Advanced knowledge of operating systems and software specific to printing presses
• Experience in industrial commercial printing business
• Proven track record in proactive monitoring for issue prevention

Required Skills

• Printer hardware support
• Mechanical repair skills
• Electrical troubleshooting
• Proactive monitoring tools
• Operating systems knowledge
• Software service delivery
• Customer relationship development
• Problem analysis and resolution
• Time management and efficiency
• Strong communication and presentation skills
• High-pressure performance
• Team collaboration
• Basic networking
• On-site printing system repair
• Customer-centric issue handling
• Data confidentiality management

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days paid time off
• Additional opportunities for pay through bonus and/or equity

HP Inc. is an equal opportunity employer.