Field Technical Support Representative for Page Wide Press

Location: Alpharetta, Georgia, United States of America

Department: Your Privacy

About the Role

Join HP Inc., a global leader in innovation and technology, as a Field Technical Support Representative for PageWide Press in Alpharetta, Georgia. HP's PageWide business is at the forefront of transforming the printing industry from analog to digital, driving rapid growth in the industrial print market. In this customer-centric role, you will lead technical support for end users operating HP PageWide Presses in commercial printing environments, leveraging proactive monitoring to prevent issues and ensure presses remain in full production. With HP's legendary culture of collaboration and innovation, you'll contribute to digital transformation while delivering exceptional post-sales support, maintaining high customer satisfaction, and solving complex hardware and software challenges with minimal supervision. Your responsibilities will include servicing HP Commercial Web Printing Presses, providing direct technical support to users and authorized providers, and utilizing advanced tools for issue prevention. Expect to travel up to 50% across the US and internationally, requiring a valid passport for training. HP values your ability to thrive under pressure, build strong customer relationships, and collaborate across teams, all while upholding our commitment to data confidentiality and process improvement. This position impacts multiple teams as a project leader, facilitating decisions in moderately complex environments. At HP, operating in over 170 countries, you'll join a network of professionals fostering innovation and career mobility. Our customer-centric culture ensures every voice matters, empowering you to reshape industrial printing. With competitive pay of $45,760 - $65,500 annually (plus bonus/equity potential), comprehensive benefits, and opportunities for growth, this is your chance to advance in a dynamic, technology-driven field. HP is an Equal Opportunity Employer committed to diversity and inclusion.

Key Responsibilities

• Maintain and service HP Commercial Web Printing Presses to ensure optimal performance
• Maintain high levels of customer satisfaction by clarifying needs and delivering solutions
• Handle customer-relation problems promptly and escalate issues per established procedures
• Provide software services, post-sales, and service delivery support for remote or local accounts
• Offer direct post-sales technical support to end users and HP Authorized Service Providers
• Solve technical problems on assigned hardware and software platforms for PageWide Presses
• Utilize proactive monitoring tools to identify and prevent issues
• Maintain documentation, collaborate on process improvements, and ensure data confidentiality
• Work with minimal supervision on moderately complex assignments
• Travel up to 50% to customer sites across the US and internationally as needed

Required Qualifications

• High School Diploma/General Education Diploma (GED) or higher secondary education or commensurate work experience
• 4-6 years of related work experience in customer support, account management, on-site customer support, or mission-critical systems
• Experience with hardware support of printers, preferably commercial printers
• Mechanical and electrical experience and skillset
• Valid passport and ability to travel outside the U.S. for press training
• Ability to travel at least 50% of the time
• Basic networking, operating systems, and troubleshooting knowledge

Preferred Qualifications

• Experience with HP products in customer base
• Commercial digital printing experience
• Advanced knowledge of operating systems and software relevant to printing systems

Required Skills

• Printer hardware support
• Mechanical repair skills
• Electrical troubleshooting
• Operating systems knowledge
• Software troubleshooting for printing systems
• Proactive monitoring tools
• Customer relationship development
• Problem analysis and resolution
• Strong communication and presentation skills
• Time management and efficiency
• High-pressure situation performance
• Team collaboration
• Basic networking
• Onsite printing system repair
• Customer centricity
• Results orientation

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 13 paid holidays and 15 days PTO
• 4-12 weeks fully paid parental leave based on tenure

HP Inc. is an equal opportunity employer.