HP Indigo Professional Service- Production Specialist

Location: All Cities, Georgia, United States of America

Department: Your Privacy

About the Role

Join HP Inc.'s elite HP Indigo Professional Service team as a Production Specialist, where you'll deliver cutting-edge Value Added Professional Services including Production Ramp and Optimizations for Color and Materials on Commercial and Labels & Packaging press platforms, Digital Front End, and comprehensive Industrial Print production support at customer sites. At HP, innovation drives everything—we're reshaping the future of digital printing with groundbreaking HP Indigo technology, and we're seeking a dynamic, customer-centric problem solver, teacher, and consultant who thrives on independent field work and team collaboration. This 2-year contract position with full benefits offers up to 75% travel across All Cities, Georgia, United States, empowering you to enhance customer success through HP's legendary culture of innovation and support. In this role, you'll execute on-site Value Added Services visits, resolve complex technical incidents, cultivate senior-level relationships, and design tailored HP Indigo solutions that meet intricate customer needs while identifying opportunities for future service revenue growth. Leverage your expertise to lead escalations, cross-team projects, global training collaborations, and mentor junior consultants, all while staying ahead of the latest press models, features, and value propositions. HP's customer-centric ethos means you'll proactively prevent issues, deliver exceptional training, and contribute to continuous improvement in a environment that fosters bold ideas and maximum growth potential. Ideal candidates bring a Bachelor's or Associate degree in a technical field with 5-7 years in digital/offset printing, press operations, or production management, plus exceptional communication, teaching, and consulting skills. Color expertise distinguishes top talent in our innovative ecosystem. With a pay range of $73,600 to $111,150 USD annually (plus bonus/equity opportunities), comprehensive benefits, and HP's global network spanning 170+ countries, this is your chance to advance your career at a company where every voice matters, collaboration fuels success, and technology transforms industries.

Key Responsibilities

• Execute HP Indigo Value Added Services Visits at customer sites based on prescribed scope and content
• Demonstrate strong communication skills and active listening to adjust messages to audience level
• Integrate technical knowledge and business understanding to craft effective solutions for customers
• Independently resolve single- and cross-technology incidents, collaborating on complex issues
• Cultivate and manage strong relationships up to senior management level in assigned accounts
• Design and deliver support solutions leveraging industry knowledge and HP Indigo expertise
• Proactively identify and implement solutions to prevent problems within the team/technology area
• Apply HP Indigo solutions to meet complex customer needs and identify additional services for revenue growth
• Lead Customer Expectation management as part of the escalation process
• Lead cross-team or large programs/projects and manage pre- and post-class administrative tasks
• Collaborate globally for consistent messaging and development of training materials
• Mentor and guide junior consultants

Required Qualifications

• Bachelor's degree preferred or Associate degree in a technical field with 5-7 years of working experience in related fields
• Prior Technical Training experience
• Prior experience working in a Digital or Offset Printing environment, Press Operation and/or Production Management
• Experience with Industrial Printing Press technologies and Workflow solutions
• Strong mechanical aptitude
• Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel
• Ability to travel up to 75%

Preferred Qualifications

• Color Management experience
• G7 Certification
• Prior training/teaching experience
• In-depth technical knowledge of HP Indigo digital press technology
• Thorough knowledge of HP Indigo products and services offerings
• Proficiency in Adobe Creative Suite

Required Skills

• Exceptional communication skills, both written and spoken
• Natural ability to Teach, Consult and deliver technical knowledge
• Exemplary consulting skills to become a trusted advisor to customers
• Outstanding presentation skills and engaging public speaking ability
• Knowledge of Industrial or Commercial Print production and workflow
• Positive, 'Can Do' attitude
• Strong organizational skills with meticulous attention to detail
• Strong mechanical aptitude
• Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel
• Solid business acumen
• Problem-solving and innovation in HP Indigo technologies
• Customer-centric relationship management
• Time management and prioritization for field work
• Color expertise and press production knowledge
• Active listening and audience adaptation

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave

HP Inc. is an equal opportunity employer.