Inside SW Tech Advisor with French (CA) language

Location: Tlaquepaque, Jalisco, Mexico

Department: Your Privacy

About the Role

At HP Inc., a $50+ billion Fortune 50 innovator with nearly 50,000 employees across 190 countries, we're seeking an Inside SW Tech Advisor with French (CA) language to join our dynamic Global Services & Solutions team in Tlaquepaque, Jalisco, Mexico. As a trusted technical advisor, you'll play a pivotal role in our customer-centric culture, providing presales support for HP's cutting-edge Digital Software solutions. With a passion for technology and fluency in French and English, you'll qualify opportunities, gather requirements, and escalate vetted deals to our Software Technologists, driving business wins and exceptional total customer experiences (TCE). This flex workstyle role offers hands-on collaboration in a diverse, inclusive environment where innovation challenges conventions daily. In this specialist-level position, you'll deliver technical guidance through virtual and face-to-face sessions, supporting End-User and Channel sales teams worldwide. Responsibilities include evaluating opportunities, recommending HP software directions, and delivering training to empower sales professionals. You'll collaborate with global presales resources, ensuring compliance with technical regulations while maintaining HP's high standards of service quality. Our mission is to navigate complex software landscapes, securing wins that reshape how businesses operate, all while fostering a collaborative space that values every voice. HP's legendary culture emphasizes innovation, professional growth, and career mobility. Starting as an Inside Technical Consultant, you'll have clear paths to Team Lead, Senior Field TC, or roles in Technical Marketing and beyond. Join us to connect with a global network of tech enthusiasts, leverage continuous learning opportunities, and contribute to solutions that redefine the future. If you're self-motivated with 5+ years of experience and a drive for excellence, apply to be part of HP's ongoing reinvention since 1939.

Key Responsibilities

• Provide technical recommendations, directions, and guidance on HP Digital Software offerings
• Assess and technically evaluate potential opportunities from sales teams
• Qualify opportunities to determine viability for escalation to Software Technologists
• Gather and analyze customer technical requirements for accurate opportunity qualification
• Support sales teams with in-depth technical understanding of HP's software portfolio
• Deliver training sessions to other departments on HP Software solutions
• Collaborate with presales organization and worldwide divisional resources
• Maintain high service quality and total customer experience (TCE)
• Monitor and provide updates on technical and environmental regulations
• Ensure competitive technical competence through continuous professional development
• Facilitate face-to-face, hands-on, and virtual sessions on cutting-edge software technologies

Required Qualifications

• Bachelor's degree or equivalent experience in a technical/engineering field or computer science
• Minimum 5 years of relevant work experience in software solutions or presales technical support
• Advanced proficiency in spoken and written French (native or high level)
• Fluency in English for internal communication, team meetings, and training
• Advanced experience and knowledge of industry software solutions
• Strong analytical, organizational, and troubleshooting skills
• Demonstrated ability to operate independently with minimal tactical direction
• Proven motivation for continuous learning and knowledge seeking

Preferred Qualifications

• Proficiency in an additional language beyond French and English
• Experience in presales technical consulting or software sales support
• Background in HP software solutions or similar enterprise technologies
• Technical certifications in software technologies or cloud solutions
• Prior experience delivering technical training to sales teams
• Knowledge of technical and environmental regulations in software deployment

Required Skills

• Advanced French language proficiency (spoken and written)
• English fluency
• HP software solutions expertise
• Technical presales assessment and qualification
• Customer requirements analysis
• Opportunity evaluation and escalation
• Technical training delivery
• Analytical problem-solving
• Organizational and team collaboration
• Troubleshooting software technologies
• Self-motivation and independent operation
• Continuous learning mindset
• Cross-functional collaboration
• Customer experience (TCE) focus
• Knowledge of industry software trends
• Regulatory compliance awareness

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Flexible workstyle options including hybrid arrangements
• Professional development programs and tuition reimbursement
• Employee stock purchase plan
• Generous paid time off and holiday schedule
• Global career mobility and advancement opportunities
• Wellness programs and employee assistance resources

HP Inc. is an equal opportunity employer.