Large Format Printer -Field Service Engineer

Location: All Cities, Colorado, United States of America

Department: Your Privacy

About the Role

Join HP Inc.'s Large Format Printer Field Technical Support Team within our Global Customer Support Organization, where innovation meets customer obsession. As a Field Service Engineer based in the Denver Area, Colorado, you'll work remotely from your home office, delivering hands-on expertise to ensure HP's cutting-edge large format printing solutions empower customers worldwide. Trained in HP's world-class customer service practices, you'll handle on-site servicing, diagnostics, and repairs for advanced HP printers, driving customer success in industries reliant on high-quality, large-scale prints. At HP, our customer-centric culture fosters collaboration and innovation, giving you the tools and support to reshape how businesses visualize their ideas. In this dynamic role, you'll perform critical installations, maintenance, and repairs on large format printing equipment, configuring hardware, software, and networks while verifying seamless operation. You'll proactively monitor systems to prevent issues, clarify customer needs, and deliver tailored solutions that align with their goals—all while traveling up to 75% to service clients across Colorado. Leveraging your technical prowess in inkjet technology, color management, and mechanical/electrical systems, you'll build lasting relationships and resolve complex problems under pressure, embodying HP's commitment to legendary service. HP Inc. offers a pay range of $28.84 to $36.05 USD per hour, competitive based on location, skills, and experience, plus a comprehensive benefits package. Thrive in a culture that values every voice, promotes career mobility across 170+ countries, and fuels innovation from the factory floor to the boardroom. If you're passionate about technology that transforms and ready to support customers on their journey with HP, apply now for this full-time, teleworker position (Job ID: 3154977, posting ends 01/05/2026). HP is an Equal Opportunity Employer committed to diversity and inclusion.

Key Responsibilities

• Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment
• Determine site and equipment requirements for optimal setup
• Understand customer goals and identify consequences of various technical solutions
• Work according to project plans, installation plans, and escalation procedures
• Configure system hardware, software, and network components
• Assemble and integrate systems/products and verify operation
• Use proactive monitoring procedures to identify problem-prevention opportunities
• Provide customers with overviews of installation activities, site-specific information, and access to contacts
• Maintain high customer satisfaction by clarifying needs and ensuring they are met
• Handle customer-relations problems promptly and escalate according to established procedures

Required Qualifications

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience
• 6-8 years of related work experience in printer repair support, customer base management, account management, computer customer support, on-site customer support, or mission-critical systems
• Valid driver’s license in good standing
• Ability to lift, bend, and stoop throughout the day as necessary to repair printers
• Ability to work autonomously from a home office
• Willingness to travel up to 75% within the Denver Area and surrounding regions
• Demonstrated competence in handling customer technical issues under pressure

Preferred Qualifications

• Experience with HP Large Format Printers or similar products
• Knowledge of Color Management
• Knowledge of inkjet printing technology
• Background in mission-critical systems support

Required Skills

• Printer repair support experience
• Exceptional organizational and project management skills
• Exceptional communication skills
• Strong problem-solving skills
• Ability to build and maintain relationships with customers, peers, and partners
• Performance under pressure in customer-reliant scenarios
• Knowledge of Color Management
• Knowledge of inkjet printing technology
• Strong mechanical skills
• Strong pneumatic skills
• Strong electrical and electronic skills
• Strong computer and network skills
• Customer service practices and standards
• Diagnostics and troubleshooting for large format printers
• HP-specific product knowledge (preferred)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off: 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, 15 days paid time off

HP Inc. is an equal opportunity employer.