Large Format Printer -Field Service Engineer

Location: All Cities, Texas, United States of America

Department: Your Privacy

About the Role

Join HP Inc.'s Large Format Printer Field Technical Support Team within our Global Customer Support Organization, where innovation meets customer obsession. As a Field Service Engineer based in All Cities, Texas, working remotely from your home office, you'll deliver world-class on-site servicing, diagnostics, and repairs for HP's cutting-edge Large Format Printers. Trained in HP's customer service practices and standards, you'll embody our customer-centric culture, ensuring every interaction drives satisfaction and loyalty while leveraging HP's pioneering printing technologies to solve complex challenges. In this dynamic role, you'll perform hands-on installations, training, maintenance, and repairs, configuring hardware, software, and networks to perfection. You'll proactively monitor systems to prevent issues, collaborate on project and escalation plans, and provide customers with tailored insights and support. With up to 75% travel across Texas, your exceptional problem-solving, mechanical, pneumatic, electrical, and networking skills will shine as you build lasting relationships and handle high-stakes scenarios where customers depend on your expertise. HP fosters a legendary culture of collaboration, innovation, and inclusion, operating in over 170 countries to create tools that reshape the world. Bring your 6-8 years of printer support experience, valid driver's license, and physical capability to thrive autonomously. Competitive pay of $24.50-$34.00 USD/hour, comprehensive benefits, and career mobility await those ready to innovate with HP.

Key Responsibilities

• Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment
• Determine site and equipment requirements for optimal setup
• Understand customer goals and identify consequences of various technical solutions
• Work according to project plans, installation plans, and escalation procedures
• Configure system hardware, software, and network components for seamless integration
• Assemble and integrate systems/products while verifying full operation
• Use proactive monitoring procedures to identify and prevent potential issues
• Provide customers with installation overviews, site-specific information, and key contacts
• Maintain high customer satisfaction by clarifying needs and ensuring resolution
• Handle customer-relations problems promptly and escalate per established guidelines

Required Qualifications

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience
• 6-8 years of related work experience in printer repair, customer support, on-site servicing, or mission-critical systems
• Valid driver’s license in good standing
• Ability to lift, bend, and stoop throughout the day as necessary to repair printers
• Ability to work autonomously from a home office
• Willingness to travel up to 75% within All Cities, Texas
• Demonstrated competence in customer base account management or computer customer support

Preferred Qualifications

• Experience with HP Large Format Printer products
• Knowledge of Color Management
• Background in inkjet printing technology
• Prior field service experience in high-pressure environments

Required Skills

• Printer repair and support expertise
• Exceptional organizational and project management skills
• Exceptional communication skills
• Strong problem-solving abilities
• Customer relationship building and maintenance
• Performance under pressure in customer-dependent scenarios
• Knowledge of Color Management
• Inkjet printing technology proficiency
• Strong mechanical skills
• Strong pneumatic skills
• Strong electrical and electronic skills
• Strong computer and network skills
• Autonomous working capability

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 13 paid holidays and 15 days PTO
• 4-12 weeks fully paid parental leave based on tenure

HP Inc. is an equal opportunity employer.