Logistics Customs & Trade Compliance Business Ops Manager

Location: Batu Kawan, Pulau Pinang (Penang), Malaysia

Department: Your Privacy

About the Role

At HP Inc., we are pioneering the future of technology through innovative supply chain solutions that empower our global customers. The Logistics Customs & Trade Compliance Business Ops Manager role in Batu Kawan, Pulau Pinang (Penang), Malaysia, is pivotal within our Supply Operations (SO) function, which plans, sources, makes, and delivers HP products and services worldwide. This position demands extensive expertise in Customs Regulatory compliance under the Licensed Manufacturing Warehouse (LMW) Act, freight coordination, and collaboration with government bodies, suppliers, LSPs, and internal teams. You will apply deep subject matter knowledge to resolve complex business challenges, lead process enhancements, and drive strategic initiatives that align with HP's customer-centric culture and commitment to operational excellence. Key responsibilities include managing LMW customs liaison tasks such as GPB applications, license renewals, and monthly reporting (M1/M2, M3/M4), while proactively updating processes amid evolving regulations. You will monitor key metrics, spearhead cost-saving programs, manage third-party logistics providers including hazardous waste suppliers, and contribute to Industry 4.0 supply chain transformations through data analytics. Acting as a team leader, you will facilitate decision-making, mentor junior contributors, and provide analytic support to ensure seamless high-volume manufacturing support, fostering innovation in HP's dynamic technology ecosystem. Ideal candidates bring 3-5 years of experience in manufacturing logistics compliance, strong SAP and Microsoft Office proficiency, and a fast-learning mindset to thrive in our collaborative environment. With HP's legendary culture emphasizing every voice, digital fluency, and results orientation, you will impact functional projects and cross-org initiatives, solving intricate problems through in-depth analysis. Join HP to advance your career in a company operating across 170+ countries, where innovation drives professional growth and customer success.

Key Responsibilities

• Provide complex-level logistics support for high-volume manufacturing operations at HP's Batu Kawan facility
• Manage day-to-day LMW Customs Liaison including GPB applications, exemptions, license renewals, and timely customs reports submission
• Enhance existing processes on Customs and Trade Compliance while staying updated on latest regulatory changes
• Solve complex issues and drive tactical/strategic initiatives like process standardizations and program strategies
• Monitor programs, delivery solutions, key metrics, and propose solutions with limited guidance
• Collaborate with teams to achieve business objectives including cost-management, savings, and operational excellence
• Manage 3rd Party Logistics providers, insourced operations, chemical/hazardous waste suppliers, and mentor junior staff
• Provide independent analytic and strategic support to logistics operations
• Contribute to Data Analytics and Future Supply Chain transformation aligned with HP's Industry 4.0 vision
• Lead cross-functional teams, facilitate decision-making, and exercise judgment on complex business issues

Required Qualifications

• First level university degree or equivalent industry experience
• Typically 3-5 years of experience in Manufacturing Operations Logistics Customs and Trade Compliance
• Vast knowledge in Licensed Manufacturing Warehouse (LMW) Act, SST Act and regulations
• Well versed with Customs Monthly reporting for LMW, M1/M2 & M3/M4 reporting
• Strong understanding of HP’s materials & distribution processes
• Experience managing 3rd Party Logistics including LSPs and insourced operations
• Proficiency in SAP systems and Microsoft Office (Advanced Excel, PowerPoint)
• Ability to multitask under pressure and willingness to travel across operation sites

Preferred Qualifications

• Knowledge of Freight Management, International Freight & Customs
• Exposure to Data Analytics and Reporting tools (Power BI, JMP)
• Experience in Supply Chain transformation and Industry 4.0 initiatives
• Warehousing and Inventory Management expertise
• Project leadership in process standardization and cost-saving initiatives
• Mastery in English and local Malaysian language

Required Skills

• Customs Regulatory Compliance (LMW, SST Act)
• Freight Coordination and LSP Management
• SAP Applications
• Advanced Microsoft Excel and PowerPoint
• Data Analysis and Reporting (Power BI, JMP preferred)
• Supply Chain Management
• Inventory Management
• Key Performance Indicators (KPIs)
• Process Improvement and Standardization
• Analytical and Problem-Solving Skills
• Project and Team Management
• Effective Communication and Negotiation
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Continuous Improvement Processes
• Warehousing Operations

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Flexible workstyle with hybrid options
• Professional development programs and tuition reimbursement
• Employee stock purchase plan
• Generous paid time off and holiday schedule
• On-site fitness centers and wellness programs
• Global mobility opportunities and career advancement paths

HP Inc. is an equal opportunity employer.