Managed Services OSA

Location: All Cities, Minnesota, United States of America

Department: Your Privacy

About the Role

At HP Inc., the Managed Services On-Site Administrator (OSA) plays a pivotal role in delivering innovative technology solutions that empower customers worldwide. This teleworker position, based in All Cities, Minnesota, United States of America, involves monitoring systems, troubleshooting incidents, and providing trusted advisory services to ensure seamless operations. As part of HP's Services organization, you'll execute installations, configurations, and maintenance following standardized procedures, while driving compliance with budget, quality, and customer requirements. Your contributions will support HP's legendary culture of innovation, collaboration, and customer centricity, helping reshape how businesses leverage cutting-edge technology. Key responsibilities include acting as an on-site liaison for real-time client updates, identifying performance issues within defined escalation timeframes, and offering proactive insights to enhance service delivery. You'll conduct routine maintenance, monitor critical metrics, and suggest continuous improvements, all while adhering to HP's policies and regulatory standards. Working on routine to moderately complex assignments under close supervision, you'll solve problems using established protocols and assist in new process implementations, fostering a culture of digital fluency and results orientation. HP seeks candidates with a High School Diploma or equivalent and 2-4 years of relevant experience in maintenance or quality fields. Bring your passion for technology, agility in learning, and commitment to excellence to a company operating in over 170 countries. Join HP to advance your career in a supportive environment where every voice matters, innovation drives mobility, and you'll build tools that transform the future of work. The pay range is $22 to $30 USD per hour, with comprehensive benefits including health coverage, generous PTO, and parental leave.

Key Responsibilities

• Monitor systems to identify performance issues and adhere to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents
• Serve as a trusted advisor to customers and internal end users, providing valuable insights and innovative solutions aligned with HP's customer-centric culture
• Act as the on-site liaison, delivering real-time status updates and facilitating effective communication with clients
• Execute installations and configurations following HP standardized procedures, assembling and integrating systems proficiently
• Conduct routine maintenance activities, including tape/backup operations and system optimizations
• Monitor key metrics to ensure compliance with budget, quality standards, and customer requirements, proactively addressing deviations
• Acquire job skills, follow HP policies, and contribute suggestions for continuous improvement in technology delivery
• Assist in implementing new processes and support department-level operational plans while sharing technical knowledge
• Solve defined problems using established procedures and deliver basic technical tasks under supervision
• Ensure all activities uphold HP's commitment to innovation, data confidentiality, and regulatory compliance

Required Qualifications

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience
• Typically 2-4 years of work experience in maintenance, quality, or related field
• Demonstrated competence in system monitoring and troubleshooting
• Familiarity with company policies and procedures
• Ability to work under direct instruction and close supervision
• Understanding of key metrics for service delivery compliance
• Experience executing installations and configurations per standardized procedures
• Commitment to confidentiality and adherence to legal/regulatory standards

Preferred Qualifications

• Experience in IT service management or technical support
• Knowledge of HP technologies and managed services
• Background in cloud platforms like AWS or Azure
• Exposure to automation and DevOps practices
• Previous role involving customer-facing technical advisory

Required Skills

• Agile Methodology
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Change Management
• Data Analysis
• DevOps
• Information Technology Infrastructure Library (ITIL)
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• Technical Support
• Effective Communication
• Results Orientation
• Learning Agility
• Customer Centricity

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days PTO
• Opportunities for career growth in a global innovation leader

HP Inc. is an equal opportunity employer.