Manager - End User Services

Location: Spring, Texas, United States of America

Department: Your Privacy

About the Role

At HP Inc., the Manager of End User Services plays a pivotal role in delivering innovative, customer-centric IT services that empower our global workforce and drive business success. Reporting to the Director of Digital Workplace Technologies, you will provide visionary leadership to ensure flawless support for HP’s end-user technologies, fostering a culture of innovation and agility. This role focuses on operational excellence, modernizing end-user tools through automation, monitoring, and analytics, while maintaining reliability for HP’s worldwide users in our dynamic, technology-driven environment. Key to success is building and leading a globally dispersed team, managing strategic vendor partnerships, and aligning operations with HP’s broader IT and business roadmaps. You will champion continuous improvements, reduce technical debt, and enhance user experiences with enterprise tools like Microsoft M365, Teams, SharePoint, Zoom, Active Directory, and Exchange. By collaborating with engineering managers, stakeholders, and partners, you’ll ensure SLA adherence, rapid incident resolution, and transformative IT infrastructure that supports HP’s commitment to innovation and customer obsession. HP Inc. thrives on a collaborative, inclusive culture where every voice contributes to reshaping technology for a better world. The ideal candidate brings 15+ years of IT infrastructure experience, including 5+ years in senior management, with a proven track record in global team leadership and vendor accountability. Join us in Spring, Texas, in a flexible workstyle environment to advance your career while delivering cutting-edge solutions that power HP’s future.

Key Responsibilities

• Report to the Director of Digital Workplace Technologies and provide progressive leadership for HP’s end-user technologies
• Build and lead a globally dispersed team delivering industry-leading IT services
• Manage vendors to ensure accountability, growth relationships, and operational excellence
• Develop strategic and tactical operations, resource plans, goals, and priorities aligned with HP’s business and IT roadmap
• Champion continuous improvements and modernization efforts in end-user services to enhance user experiences
• Collaborate with partners for operational and financial excellence while reducing technical debt
• Work with technical resources, engineering managers, and stakeholders to maintain SLA compliance and rapid outage resolution
• Drive HP Inc.’s strategic objectives to transform IT Infrastructure into an innovative, agile, and lean organization
• Leverage automation, monitoring, and analytics to support end-user tools and HP’s customer-centric culture
• Foster innovation in collaboration tools like Microsoft M365, Teams, SharePoint, Zoom, Active Directory, and Exchange

Required Qualifications

• Bachelor’s degree in computer science or equivalent technology degree
• 15+ years of experience in IT Infrastructure Technology / Operations
• At least 5 years of senior management experience in global environments
• Proven track record of building and leading high-performing, globally dispersed teams
• Experience in onshore/offshore partner integration for high-quality service delivery
• Demonstrated success in leading large-scale infrastructure system design and delivery
• Strong skills in metrics and data-driven processes for vendor accountability

Preferred Qualifications

• MBA or advanced degree
• Experience in global matrix organizations during periods of change
• Proven expertise in budget planning, forecasting, and financial management
• Track record of driving IT modernization to reduce technical debt
• Advanced experience in multi-geography human capital management

Required Skills

• Proficiency in Microsoft M365 administration, configuration, and troubleshooting
• Expertise in managing Microsoft Teams environments and integrations
• Deep knowledge of SharePoint Online and on-premises site management
• Zoom administration including user management, security, and integrations
• Strong Active Directory skills: user/group management, GPOs, and synchronization
• Exchange Online and on-premises experience in mailbox management and compliance
• Advanced problem-solving and analytical troubleshooting for complex issues
• Vendor management and relationship building
• Leadership and team building in global, matrix environments
• Strategic planning, budgeting, and organizational prioritization
• Excellent verbal and written communication skills
• Change leadership and influence across stakeholders
• Multi-tasking, prioritization, and metrics-driven decision making
• Collaboration with senior executives and cross-functional teams

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and flexible vacation/sick leave

HP Inc. is an equal opportunity employer.