Onsite Administrator, Print

Location: All Cities, North Carolina, United States of America

Department: Your Privacy

About the Role

HP Inc. is seeking a skilled Onsite Administrator, Print (OSA Level II) to join our innovative Services team in Cary, North Carolina. This critical onsite role focuses on delivering exceptional print technology support at customer sites, ensuring seamless operations through proactive monitoring, maintenance, and troubleshooting of HP printing solutions. As a key player in HP's customer-centric ecosystem, you will manage consumables, resolve device issues, and collaborate with teams to uphold our commitment to innovation and reliability in print services. Residing in or commuting daily to Cary, NC, is required to provide hands-on support that drives customer satisfaction and operational excellence. In this position, you will monitor systems for performance issues, perform routine installations and configurations, and execute scripted change management while adhering to rigorous incident, change, and problem management protocols. Responsibilities include inventory management for toner and paper, clearing jams, assisting end-users, coordinating with HP support, and swapping devices with spares. You will identify trends, escalate incidents within strict timeframes, and contribute to process improvements that standardize operations globally, all with minimal supervision. By exceeding production goals and response times, you will embody HP's culture of results orientation and customer centricity. HP values learning agility and digital fluency, offering opportunities to leverage technologies like cloud platforms and ITIL frameworks in a dynamic environment. With 2-5 years of experience in maintenance or technical support, you will impact your immediate team by providing analysis and project input on routine to moderately complex assignments. Join HP, a global leader operating in over 170 countries, where innovation reshapes technology and every voice drives success. Enjoy competitive pay of $22-$30 USD per hour, comprehensive benefits, and a collaborative culture fostering career growth.

Key Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols
• Manage consumable inventory, replace toner/consumables/paper, and ensure adequate supplies at customer sites
• Clear paper jams and assist end users with device functionality
• Perform initial troubleshooting and swap out devices with spares as needed
• Coordinate with HP software branded support and report customer dissatisfaction to CSM/SDM
• Assist with collection of usage pages per devices and conduct routine installations/configurations
• Execute scripted change management activities while adhering to incident, change, and problem management processes
• Respond to customer inquiries promptly to ensure high satisfaction and exceed contract-required response times
• Identify incident trends, escalate as needed, and align work with departmental strategies
• Maintain data confidentiality and support process improvements for global standardization
• Complete day-to-day tasks with forward planning and collaborate on operational enhancements

Required Qualifications

• High School Diploma/General Education Diploma (GED) or higher secondary education or commensurate work experience
• 2-5 years of related work experience in maintenance, quality, or a related field
• Must reside in Cary, North Carolina, or commute daily to customer site
• Demonstrated competence in hardware troubleshooting and maintenance
• Experience with print devices and consumables management
• Ability to work independently with minimal supervision
• Strong adherence to incident, change, and problem management processes

Preferred Qualifications

• Experience in IT service management or technical support
• Knowledge of HP print technologies and solutions
• Familiarity with customer site operations and inventory management
• Previous role in onsite administration or field support
• Certifications in ITIL or related IT service frameworks

Required Skills

• Print device maintenance and troubleshooting
• Consumables and inventory management
• Customer service and end-user support
• Incident and problem management
• Change management processes
• Technical support protocols
• Data analysis and trend identification
• Effective communication
• Results orientation
• Learning agility
• Digital fluency
• Customer centricity
• IT service management
• Business process improvement
• Hardware installation and configuration

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days PTO
• Comprehensive benefits package supporting work-life balance and professional growth

HP Inc. is an equal opportunity employer.