Onsite Administrator - Print

Location: All Cities, Pennsylvania, United States of America

Department: Your Privacy

About the Role

HP Inc. is seeking a skilled Onsite Administrator - Print (OSA Level II) for our customer site in Tunkhannock, PA. This role is pivotal in delivering HP's innovative printing solutions, ensuring seamless operations through proactive monitoring, maintenance, and customer support. As a key member of our Services team, you will manage print fleets using cutting-edge web-based software, resolve issues swiftly, and drive customer satisfaction in a technology-driven environment. Candidates must reside in or commute daily to Tunkhannock, PA, embodying HP's customer-centric culture while contributing to operational excellence with minimal supervision. In this position, you will monitor HP print systems for performance issues, handle routine installations, configurations, and consumables management—including toner replacements, paper jams, and inventory tracking. You will perform initial troubleshooting, coordinate with HP support teams, collect device usage data, and execute scripted changes while adhering to rigorous incident and problem management protocols. Your role extends to assisting end-users, swapping devices with spares, and reporting insights to enhance service delivery, all while aligning with HP's global strategy for innovation in print technology. Join HP to innovate in a collaborative culture that values every voice, fosters professional growth across 170+ countries, and empowers you to reshape how the world prints and works. With opportunities for career advancement, comprehensive benefits, and a focus on work-life balance, this role offers the chance to excel in a dynamic, technology-forward team dedicated to customer success and operational efficiency.

Key Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on HP print hardware using established protocols
• Manage consumable inventory, replace toner/consumables/paper, and ensure adequate stock at customer sites
• Clear paper jams and assist end users with device functionality
• Coordinate with HP software branded support and report customer dissatisfaction to CSM/SDM
• Collect usage pages from devices and swap out devices with spares as needed
• Perform initial troubleshooting and maintenance on devices as directed by SDM
• Utilize web-based software for proactive monitoring and tracking usage/activities at customer sites
• Execute scripted change management activities adhering to incident, change, and problem processes
• Respond to customer inquiries promptly to ensure high satisfaction and exceed contract response times
• Align work with HP strategy, collaborate on process improvements, and support department operational plans

Required Qualifications

• High School Diploma/General Education Diploma (GED) or higher secondary education or commensurate work experience
• 2-5 years of related work experience in maintenance, quality, or related field
• Must reside in Tunkhannock, PA or commute daily to customer site
• Demonstrated competence in hardware troubleshooting and maintenance
• Experience with printer consumables management and device servicing
• Ability to perform routine installations and configurations
• Proficiency in following incident, change, and problem management processes

Preferred Qualifications

• Experience in IT service management or technical support
• Knowledge of print fleet management software
• Familiarity with HP printing hardware and solutions
• Certifications in ITIL or related IT support frameworks
• Background in customer site operations and inventory tracking

Required Skills

• Technical Support
• Change Management
• IT Service Management
• Information Technology Infrastructure Library (ITIL)
• Printer Maintenance and Troubleshooting
• Consumables Inventory Management
• Data Analysis
• Business Process Improvement
• Effective Communication
• Customer Centricity
• Results Orientation
• Learning Agility
• Digital Fluency
• Problem Resolution
• Linux or Microsoft Azure basics
• Project Management fundamentals

Benefits

• Comprehensive health, dental, and vision insurance
• Long-term and short-term disability insurance
• Employee assistance program and flexible spending account
• Life insurance coverage
• Generous time off including 15 days PTO and 13 paid holidays
• 4-12 weeks fully paid parental leave based on tenure
• Opportunities for bonus and/or equity compensation
• Career mobility and professional development in a global innovation leader

HP Inc. is an equal opportunity employer.