Operating System Engineer, Consumer PCs

Location: Taipei City, Taipei City, Taiwan

Department: Your Privacy

About the Role

HP Inc. is seeking a seasoned Operating System Engineer, Consumer PCs, to join our dynamic team in Taipei City, Taiwan. As a global leader in innovation, HP is transforming the future of personal computing through cutting-edge consumer PC products. In this pivotal role, you will serve as the subject matter expert on Microsoft Windows OS engagements, driving performance and power optimizations that ensure our products deliver exceptional user experiences. Collaborating with cross-functional teams, silicon vendors, and Microsoft, you will tackle complex issues, lead technical specifications, and champion HP's customer-centric culture by delivering reliable, high-performing systems to market. Key to success will be your deep expertise in Windows OS, performance benchmarking tools like Windows Performance Toolkit and CineBench, and ETL analysis for resolving intricate power challenges. You will mentor junior staff, oversee infrastructure improvements, and articulate HP's business needs in high-stakes discussions, all while thriving in our flexible workstyle that fosters work-life balance. With 7-10 years of experience in systems engineering within the PC industry, you will break down complex problems, provide precise timelines, and proactively mitigate risks to keep projects on track. At HP, innovation meets collaboration in a culture where every voice shapes the future. Operating in over 170 countries, we empower you with resources for career growth, from certifications to global opportunities. Join us to reshape computing, drive technological breakthroughs, and create products that put customers first. If you excel in software systems, possess strong communication skills in English and Mandarin, and are passionate about performance excellence, apply now to advance your career at HP Inc.

Key Responsibilities

• Act as subject matter expert for Microsoft and Windows OS engagements, managing Performance and Power issues for HP Consumer PC products
• Communicate program progress, escalations, and issue analysis to HP product stakeholders
• Collaborate with cross-functional teams at HP and partners (silicon vendors, IHVs) to isolate and resolve product issues timely
• Perform testing and analysis to identify and resolve Performance and Power issues, ensuring market reliability and quality
• Lead preparation of specifications and technical requirements for software systems impacting power and performance
• Deep dive into specifications for new technologies in future HP products
• Oversee team efforts to improve performance and reliability of HP's software systems infrastructure
• Articulate and drive complex topics to resolution with Microsoft, representing HP's business needs
• Provide timely status updates and mentor less-experienced staff
• Proactively report risks and drive process improvements in HP's innovation-driven environment

Required Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline
• Typically 7-10 years of work experience in systems engineering, computer programming, or related field
• Expertise in complex software systems including Windows OS, middleware, firmware, and embedded systems
• Proven experience in bug management, SW/HW feature enablement in the PC (Notebook/Desktop) industry
• Strong experience with performance and benchmark tools such as Windows Performance Toolkit, HWInfo, CineBench, Mobilemark
• Demonstrated ability to break down technical work into tasks, provide accurate estimates, and meet deadlines
• Excellent written and verbal communication skills in English and local language (Mandarin)

Preferred Qualifications

• Familiarity with OEM and ODM working models
• Relevant industry certifications (e.g., PMP, Microsoft 365 Certifications, ITIL)
• Hands-on experience with Configuration Management tools (e.g., SCCM, Intune, Ansible)
• Experience in Power BI design, development, and automation toolkit creation
• Proven track record in leading cross-functional teams on performance and power optimization

Required Skills

• Windows OS expertise and Microsoft ecosystem knowledge
• Performance analysis using Windows Performance Toolkit (WPA, WPR, WAC)
• Benchmark tools proficiency (HWInfo, CineBench, Mobilemark)
• Event Trace Log (ETL) analysis for troubleshooting
• Power and performance optimization in PC hardware/software
• Bug management and feature enablement in Notebook/Desktop PCs
• Power BI and automation toolkit development
• Cross-functional collaboration with vendors and IHVs
• Strong problem-solving and proactive attitude
• Excellent presentation and communication skills
• Project management and task estimation abilities
• Mentoring and team leadership
• English and Mandarin language mastery
• Negotiation and stakeholder management
• Familiarity with embedded systems and firmware

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Flexible workstyle with hybrid options in Taipei City
• Professional development programs and tuition reimbursement
• Employee stock purchase plan
• Generous paid time off and parental leave
• Global mobility opportunities across HP's 170+ countries
• Innovation-focused culture with access to cutting-edge tools and technologies

HP Inc. is an equal opportunity employer.