Operation Lead

Location: Mumbai, Maharashtra, India

Department: Your Privacy

About the Role

At HP Inc., the Operation Lead role in Mumbai, Maharashtra, India, is pivotal in delivering exceptional post-sales software services that embody our customer-centric culture and innovative spirit. This position focuses on providing tailored support to local accounts, responding swiftly to queries, and leveraging proactive monitoring to prevent issues, ensuring unwavering customer satisfaction. As part of the Services team, you will troubleshoot IT infrastructure challenges, adhere to rigorous standards, and execute operational plans under supervision, contributing to HP's legacy of technology that reshapes how the world works. Joining HP means immersing yourself in a collaborative environment where innovation drives every action. You will support the delivery of cutting-edge HP solutions, from printing technologies to enterprise software, while fostering strong relationships with local customers. Your role will involve documenting processes, analyzing service metrics, and proposing enhancements that align with HP's global standards, all while thriving in a flex workstyle that balances office collaboration with remote flexibility. HP's legendary culture empowers you to grow professionally in over 170 countries, with opportunities for career mobility and continuous learning. As an equal opportunity employer, we celebrate diverse perspectives that fuel groundbreaking problem-solving. If you are passionate about technology, customer success, and innovation, this Operation Lead position offers a platform to make a meaningful impact at HP Inc., where every voice matters and excellence is standard.

Key Responsibilities

• Deliver tailored post-sales software services to local accounts in Mumbai
• Respond promptly to a range of customer queries and maintain high satisfaction levels
• Utilize proactive monitoring tools to prevent issues before they arise
• Troubleshoot and resolve IT infrastructure problems efficiently
• Adhere to HP's operational standards and support execution of service plans
• Perform assigned tasks under supervision while identifying improvement opportunities
• Collaborate with cross-functional teams to ensure seamless service delivery
• Document issues, resolutions, and customer interactions for continuous improvement
• Drive customer-centric innovation by gathering feedback on HP technologies
• Support HP's commitment to equal opportunity and inclusive workplace practices
• Contribute to operational reports and metrics for service performance

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3-5 years of experience in post-sales software services or IT operations support
• Proven track record in troubleshooting IT infrastructure issues
• Experience in proactive monitoring and issue prevention for customer accounts
• Familiarity with HP software services and solutions
• Ability to work under supervision while delivering high customer satisfaction
• Strong understanding of IT standards and operational best practices
• Excellent communication skills in English for handling local account queries

Preferred Qualifications

• HP certification in software services or IT support
• Experience with HP printing and imaging technologies
• Knowledge of CRM tools and customer service platforms
• Prior leadership experience in operations teams
• Flex workstyle adaptability in a hybrid environment
• Understanding of Indian market dynamics for local accounts

Required Skills

• IT troubleshooting and problem-solving
• Proactive monitoring and diagnostics
• Customer service excellence
• HP software and hardware knowledge
• Communication (verbal and written)
• Time management and prioritization
• Team collaboration
• Attention to detail
• Analytical thinking
• Adaptability to flex work environments
• CRM software proficiency
• IT infrastructure management
• Issue resolution documentation
• Customer feedback analysis
• Operational planning support
• Innovation mindset

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health insurance and wellness programs
• Flexible workstyle with hybrid options in Mumbai
• Professional development through HP University training and certifications
• Global career mobility across 170+ countries
• Employee stock purchase plan and retirement savings
• Generous paid time off and parental leave
• Innovation-focused culture with collaboration tools and resources
• Diversity and inclusion initiatives with employee resource groups

HP Inc. is an equal opportunity employer.