Print Presales Technical Consultant for Canada

Location: Tlaquepaque, Jalisco, Mexico

Department: Your Privacy

About the Role

HP Inc., a $50+ billion Fortune 50 innovator since 1939, is seeking a Print Presales Technical Consultant for Canada to join our dynamic Inside Presales team in Tlaquepaque, Jalisco, Mexico. As a trusted technical advisor, you will support HP's Commercial Print portfolio, empowering sales teams, partners, and customers across Canada with expert guidance on cutting-edge printing solutions. This entry-level role in our Global Services & Solutions organization offers hands-on training, diverse collaboration in a multilingual environment, and a clear path to advancement—from Senior Inside TC to Field TC or beyond into Technical Marketing and Product Management. Embrace HP's customer-centric culture where innovation challenges conventions and every team member drives exceptional total customer experiences (TCE). In this role, you will deliver technical recommendations on HP Print offerings, respond to complex queries via multiple channels, and assist in RFI/RFP/RFQ responses to secure business wins. Collaborate with worldwide resources to manage escalations, provide regulatory updates, and conduct trainings that elevate sales performance. With all internal communications in English (French proficiency advantageous), thrive in a flexible workstyle environment fueled by continuous learning on HP's latest print technologies, hardware, and solutions. Join HP to reinvent the future of printing technology in a supportive, inclusive culture operating across 190 countries. Ideal for recent graduates passionate about technology, this position offers unparalleled opportunities for growth in a company where innovation, collaboration, and customer success define our legendary legacy.

Key Responsibilities

• Provide technical recommendations, direction, and guidance on HP Personal Systems offerings for Canadian market
• Respond to and track technical questions from sales teams, partners, and customers
• Present advantages of HP’s Personal Systems products, services, and solutions
• Assist sales representatives in responding to customer RFIs, RFPs, and RFQs
• Support sales opportunities with in-depth technical understanding of HP offerings
• Provide updates on technical and environmental regulations impacting Personal Systems
• Deliver trainings to internal departments on Personal Systems products and solutions
• Manage technical escalations and deliver proactive technical updates to sales community
• Collaborate with Presales organization and Worldwide Divisional resources
• Maintain high service quality and total customer experience (TCE)
• Ensure competitive technical and professional competence through continuous learning

Required Qualifications

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science
• Native or close to native level proficiency in spoken and written English
• Typically 1 year or less of relevant work experience (entry-level role)
• Strong interest in computer technologies, hardware, operating systems, software, and networking
• Demonstrated analytical, organizational, and troubleshooting skills
• Ability to operate independently with minimal tactical direction
• Self-motivated with a passion for continuous learning and knowledge-seeking
• Full-time availability with flexible workstyle (Flex)

Preferred Qualifications

• Proficiency in French language
• Experience supporting sales teams or technical customer interactions
• Knowledge of HP Personal Systems portfolio
• Familiarity with RFI, RFP, RFQ processes
• Understanding of technical and environmental regulations
• Previous exposure to presales or technical consulting environments

Required Skills

• Advanced English proficiency (spoken and written)
• French language proficiency (advantageous)
• Technical knowledge of Personal Systems hardware
• Operating systems expertise
• Software and networking technologies
• Analytical thinking and problem-solving
• Troubleshooting abilities
• Organizational skills
• Team collaboration
• Customer-focused communication
• Self-motivation and independence
• Continuous learning mindset
• Presales support techniques
• RFI/RFP/RFQ handling
• Technical presentation skills
• Escalation management

Benefits

• Continuous hands-on and virtual training on cutting-edge HP technologies and products
• Career advancement opportunities to Senior TC, Team Lead, or Field TC roles
• Inclusive workplace fostering collaboration and innovation across 190 countries
• Flexible workstyle (Flex) with no travel or relocation required
• Access to HP's global network for professional development and mobility
• Participation in a $50+ billion Fortune 50 company driving world-changing innovation
• Supportive culture emphasizing every voice and diverse perspectives
• Comprehensive employee resources for total customer experience excellence

HP Inc. is an equal opportunity employer.