Product Technical Marketing Engineer

Location: Singapore, South West, Singapore

Department: Your Privacy

About the Role

At HP Inc., the Product Technical Marketing Engineer plays a pivotal role in driving innovation for our Home Ink Core Products, ensuring they deliver exceptional quality and customer experiences that redefine home printing. Based in our dynamic Singapore, South West office, you will lead cross-functional teams and regional partners to meet ambitious quality goals, leveraging data-driven insights to propel HP's technology forward. By mining monthly call, telemetry, and return data, you'll uncover actionable intelligence that enhances product performance and feeds learnings into future innovations, embodying HP's customer-centric culture where every insight shapes better technology for everyone, everywhere. In this onsite, full-time role, you'll drive field issues to closure, provide regular performance updates, and collaborate across engineering, marketing, and support functions to foster sustainable impact. As a high-performer with a Bachelor's or Master's in Engineering, Data Science, Computer Science, or equivalent, and proficiency in Python and SQL, you'll thrive in HP's legendary culture of collaboration and innovation. Fresh graduates are encouraged to apply, bringing your analytical prowess and passion for IT to analyze product data using tools like Excel and PowerPoint, generating recommendations that influence global product strategies. Join HP, a Human Capital Partner committed to progressive practices in Singapore, where you'll connect with a global network of professionals. Operating in over 170 countries, HP offers unparalleled opportunities for career growth, from innovation labs to leadership roles. Be part of a team that values diverse voices, respects individuality, and creates technology that makes life better—while advancing your expertise in a supportive environment focused on sustainable, positive change.

Key Responsibilities

• Drive and ensure high quality and exceptional user experience during development for HP's Home Ink Core Products
• Lead cross-functional teams and regional support partners to achieve quality goals for current products
• Data mine and analyze monthly call, telemetry, and return data to deliver holistic, detailed product quality analysis and impactful insights
• Drive field issues and escalations to full closure with root cause analysis
• Garner learnings from current product issue resolutions and feed forward to future programs
• Provide regular updates and actionable recommendations on product performance to stakeholders
• Collaborate with engineering, product management, and sales teams to innovate and enhance customer-centric solutions
• Monitor and report on key performance indicators (KPIs) for product reliability and customer satisfaction
• Support sustainable impact initiatives aligned with HP's commitment to positive change for the planet and communities
• Contribute to HP's culture of innovation by identifying opportunities for technology advancements in printing solutions

Required Qualifications

• Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Data Science/Analytics, Computer Science, or equivalent practical experience
• Proficiency in Python and SQL for data analysis and mining
• Typically 0-1 years of relevant experience; fresh graduates are welcomed
• Strong analytical skills to interpret telemetry, call, and return data
• Ability to lead cross-functional teams and manage escalations
• Proficiency in Microsoft PowerPoint, Excel, and related IT tools
• Full-time availability for onsite work in Singapore, South West
• Legal right to work in Singapore

Preferred Qualifications

• Knowledge of the Information Technology (IT) and services industry
• Data Science formal training or certification
• PMP/PMI certification
• Experience with product quality analysis in hardware or consumer products
• Familiarity with inkjet printing technologies or home printing products
• Previous exposure to program management or engineering projects

Required Skills

• Python programming
• SQL querying and database management
• Data mining and analysis
• Excel advanced functions and data visualization
• PowerPoint for executive presentations
• Cross-functional team leadership
• Problem-solving and root cause analysis
• Telemetry data interpretation
• Product quality assurance
• Escalation management
• Program management fundamentals
• Customer experience focus
• Analytical thinking
• Communication and stakeholder management
• Innovation mindset
• Attention to detail

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and wellness benefits
• Human Capital development programs with training and certification support
• Progressive workplace practices including flexible work options where applicable
• Opportunities for global career mobility across HP's operations in 170+ countries
• Employee stock purchase plan and retirement savings
• Paid time off, parental leave, and family support programs
• Access to innovation labs and cutting-edge technology resources
• Commitment to sustainability and community impact initiatives

HP Inc. is an equal opportunity employer.