Senior Onsite Video Support Engineer

Location: Rio de Janeiro, Rio de Janeiro, Brazil

Department: Your Privacy

About the Role

HP Inc. is seeking a Senior Onsite Video Support Engineer to join our dynamic Services team in Rio de Janeiro, Brazil. In this pivotal role, you will lead onsite technical support for advanced videoconferencing solutions, leveraging HP's innovative technology portfolio to deliver exceptional customer experiences. As a key player in our customer-centric culture, you will configure and manage Microsoft Teams and Zoom platforms, integrate AV systems, handle structured cabling, control systems, and codec/MTR maintenance, while providing real-time troubleshooting for SIP, H.323, TCP/IP networks, LAN/WAN, and cloud environments. Your expertise will drive seamless hybrid work solutions, fostering collaboration in HP's global ecosystem of innovation. Embodying HP's legendary culture of collaboration and ingenuity, you will act as a technical leader, developing teams and resolving complex issues under pressure with emotional resilience, active listening, and solution-focused thinking. Your advanced architecture knowledge, combined with strong self-management and strategic alignment, will ensure mission-critical video systems perform flawlessly for enterprise clients. Certifications in Teams/O365, Azure, or automation systems are highly valued, enhancing your ability to innovate within HP's forward-thinking infrastructure. Join HP to reshape the future of work, where every voice matters and innovation propels careers. Operating in over 170 countries, HP offers unparalleled opportunities for growth, professional development, and a supportive network of professionals. If you are detail-oriented, proactive, and passionate about technology that transforms businesses, apply now to contribute to HP's legacy of excellence as an Equal Opportunity Employer committed to diversity and inclusion.

Key Responsibilities

• Provide onsite technical leadership for video conferencing systems, ensuring seamless Teams and Zoom operations
• Configure, integrate, and maintain AV equipment, control systems, and structured cabling infrastructure
• Perform real-time troubleshooting of network protocols (SIP, H.323, TCP/IP) and LAN/WAN issues
• Develop and mentor junior team members to enhance overall support capabilities
• Create and interpret AV signal diagrams for complex installations
• Maintain codecs and MTR systems with a focus on reliability and performance
• Collaborate with HP's global teams to align solutions with innovative technology roadmaps
• Drive customer-centric resolutions, prioritizing innovation and strategic alignment
• Document support activities and contribute to knowledge base for continuous improvement
• Ensure compliance with HP's ethical standards and EEO policies in all operations
• Adapt to dynamic environments, demonstrating flexibility and proactive problem-solving

Required Qualifications

• Experienced in configuring and managing Microsoft Teams and Zoom videoconferencing platforms
• Proven expertise in AV integration, structured cabling, control systems, and codec/MTR maintenance
• Strong knowledge of networking protocols including SIP, H.323, TCP/IP, LAN/WAN
• Advanced understanding of AV architecture and real-time troubleshooting capabilities
• Familiarity with cloud services, operating systems fundamentals, and O365 environment
• Advanced English proficiency for global collaboration
• Ability to act as technical leader, developing teams and managing under pressure
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience

Preferred Qualifications

• Teams & O365 certification
• Azure architecture certification
• Automation systems certification
• Experience in large-scale enterprise video deployments
• Proven track record in HP customer support environments
• Portuguese language proficiency for local onsite support

Required Skills

• Teams/Zoom configuration
• AV equipment integration
• Real-time troubleshooting
• Network protocols (SIP/H.323/TCP/IP)
• Network LAN/WAN management
• Control systems management
• Structured cabling knowledge
• AV signal diagrams expertise
• Codec and MTR maintenance
• OS fundamentals
• Architecture advanced
• Team leadership
• Decisive under pressure
• Detail oriented
• Clear communication
• Active listening
• Emotional resilience
• Critical thinking

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Flexible teleworker schedule with onsite flexibility
• Professional development opportunities including certifications and training
• Global career mobility across HP's 170+ countries
• Innovation-focused culture with access to cutting-edge tools
• Generous paid time off and wellness programs
• Employee stock purchase plan and financial wellness resources

HP Inc. is an equal opportunity employer.