About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with iconic brands consumed over a billion times a day in more than 200 countries. In Mexico, PepsiCo has been part of households for over 116 years through beloved brands like Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics. We foster a culture where curious thinkers and change agents thrive, from leadership to frontline roles. Joining PepsiCo means daring to transform, influencing those around you, and making a positive global impact. Our portfolio includes 22 of the world's most emblematic brands, driving innovation and growth in the food and beverage sector.

Role Overview

The HR Ops Asst Analyst position in San Nicolas de los Garza, Nuevo Leon, Mexico, is a dynamic role serving as a strategic support point for HR processes across LATAM and expanding into North America. As the single window for managers and employees, you'll handle queries, resolve issues, and execute key administrative transactions primarily through digital channels. This full-time role ensures agile, reliable, and consistent employee experiences in sensitive areas like payroll, benefits, and compliance. Ideal for those passionate about HR operations, customer service, and process efficiency in a fast-paced multinational environment.

Key Responsibilities

Employee Attention and Support

Act as the primary point of contact, responding to doubts, providing follow-up, and channeling cases to specialists as needed. Deliver exceptional service to frontline (FL) and L01+ levels.

Administrative Process Management

Execute transactions with precision for hiring, terminations, compensation, benefits (grocery, gas, restaurant), insurance, IMSS, and workforce administration, minimizing errors that directly impact employees.

Multichannel Efficiency

Maintain a seamless experience across email, phone, chat, and WhatsApp, ensuring consistency and reliability in every interaction.

Escalation and Collaboration

Escalate complex cases to specialized teams, collaborate directly with leaders to understand processes, identify opportunities, and propose actionable improvements.

Advisory and Case Tracking

Provide guidance and monitor HR processes for the LATAM portfolio, with growing scope in North America.

Qualifications & Requirements

We seek candidates with a completed Bachelor's degree in Engineering, Business Administration, Systems, or Administrative Technology Management. Desirable prior experience in HR and customer service is a plus. Key requirements include advanced conversational English, proficiency in Office 365 tools (PowerPoint, Excel, Word, Outlook, SharePoint, Teams), and the ability to analyze complex problems for actionable solutions. Essential skills encompass top-tier customer service, comfort in ambiguous settings, digital savvy with emerging technologies, and a drive for process improvements. Even if you don't meet 100% of the criteria, we encourage you to apply if this opportunity excites you.

Benefits & Perks

PepsiCo offers comprehensive benefits to support your professional and personal life. Enjoy daily learning through extensive programs, internal digital self-learning platforms, leadership development tailored to your skills, and role-specific trainings with internal and external providers. Celebrate successes with recognition for tenure, behaviors, leadership, and life milestones. Financial wellness programs help achieve life-stage goals, complemented by flexible work options to balance personal and professional demands. Family matters too—with wellness hotlines, thousands of discounts and conveniences, child scholarships, and life event assistance plans. We are committed to equal opportunity, valuing diversity without discrimination based on race, religion, color, nationality, sex, sexual orientation, age, marital status, veteran status, or disability.

Career Growth

At PepsiCo, career progression is a reality. This role opens doors to broader HR operations, regional responsibilities, and leadership paths. Leverage our development programs, trainings, and self-learning tools to build expertise. High performers advance through structured leadership tracks, gaining exposure across LATAM and North America. Our culture empowers you to propose improvements, collaborate with specialists, and impact global processes, fostering long-term growth in a company that celebrates innovation and inclusion.

Why Join Us

Be part of a transformative force in the food and beverage industry. PepsiCo welcomes all backgrounds, daring you to be yourself while driving real change. Work with iconic brands, collaborate in a diverse team, and enjoy perks that prioritize your well-being and family. Located in San Nicolas de los Garza, this role offers stability, excitement, and the chance to contribute to a better world—one HR interaction at a time. With estimated yearly salary between 65,000 and 95,000 MXN, competitive for Mexico's food sector, it's an entry to a rewarding PepsiCo career.

Role FAQs

What is the work setup?

Full-time, hybrid-friendly with flexible arrangements to suit your lifestyle, emphasizing digital channels.

Is English mandatory?

Yes, advanced conversational English is required due to LATAM and North America scope.

What salary can I expect?

Estimated 65,000 - 95,000 MXN yearly, based on sector rates with buffer.

Do I need HR experience?

Desirable but not mandatory; customer service and analytical skills are key.

How does PepsiCo support diversity?

We value diversity as a driver of innovation, offering equal opportunities without discrimination.