Benelux Customer Success Manager

Location: Dublin, Ireland

Department: Account Management

About the Role

HubSpot, the leading CRM platform powering inbound marketing, sales, and service, is seeking a Benelux Customer Success Manager to join our Account Management team. In this role, you'll be the trusted advisor for our growing Benelux customer base, helping mid-market and enterprise companies maximize their investment in HubSpot's all-in-one platform. You'll thrive in our high-growth culture, embodying our HEART values while driving adoption, renewals, and expansion in a region ripe for inbound transformation. With HubSpot's focus on customer-centric growth, you'll leverage CRM tools, marketing automation, and service solutions to deliver remarkable results tailored to Dutch, Belgian, and Luxembourg markets. Key to success will be your ability to build deep relationships, conduct data-informed QBRs, and proactively solve challenges using HubSpot's ecosystem. You'll collaborate with sales, product, and support teams to ensure seamless experiences, while educating customers on inbound methodologies that fuel sustainable growth. Expect to travel occasionally for face-to-face impact, participate in localized events, and contribute to our flywheel of customer success that powers HubSpot's own remarkable trajectory. If you're passionate about SaaS, fluent in the nuances of Benelux business, and excited to join a culture of humility, empathy, and transparency, this is your chance to make a real difference. At HubSpot, we don't just manage accounts—we transform businesses and careers in an environment that celebrates innovation and results.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of Benelux customers, ensuring their success with HubSpot's CRM and inbound marketing platform
• Drive customer adoption, renewals, and expansion by identifying upsell opportunities and mitigating churn risks
• Conduct quarterly business reviews (QBRs) to align on goals, showcase ROI, and optimize HubSpot usage
• Collaborate with HubSpot's sales, product, and support teams to deliver exceptional customer experiences
• Educate customers on inbound marketing best practices, CRM optimization, and growth strategies
• Monitor customer health metrics using HubSpot tools and proactively address potential issues
• Localize support and resources for Dutch, French, and English-speaking customers in Benelux
• Participate in customer events, webinars, and INBOUND-style workshops tailored to the region
• Contribute to HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) in all interactions
• Analyze usage data to provide actionable insights and foster long-term partnerships

Required Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related field
• 3+ years of experience in Customer Success, Account Management, or SaaS support roles
• Fluency in English and Dutch (French is a strong plus for Benelux coverage)
• Proven track record of managing and growing customer accounts in a subscription-based SaaS environment
• Strong understanding of CRM systems, inbound marketing principles, and customer lifecycle management
• Experience working with customers in the Benelux region, including cultural and market nuances
• Ability to travel up to 20% within Benelux for customer meetings and events
• Excellent communication and relationship-building skills in a fast-paced, growth-oriented environment

Preferred Qualifications

• Experience with HubSpot CRM, Marketing Hub, Sales Hub, or Service Hub
• Previous success in driving customer adoption and expansion in EMEA markets
• Familiarity with Benelux business landscape, including key industries like tech, e-commerce, and professional services
• Certification in HubSpot Academy (Customer Success or Inbound methodologies)
• Background in inbound marketing or digital transformation consulting

Required Skills

• HubSpot CRM proficiency
• Inbound marketing expertise
• Customer success metrics analysis
• Account planning and QBR facilitation
• Fluent Dutch and English communication
• French language skills
• Relationship building and empathy
• Churn prevention strategies
• Upsell and expansion revenue growth
• Data-driven decision making
• Cross-functional collaboration
• Cultural adaptability for Benelux
• Presentation and training delivery
• Problem-solving in SaaS environments
• Time management in growth culture

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Unlimited PTO and flexible remote work options
• HubSpot stock options and employee stock purchase plan
• Professional development stipend and access to HubSpot Academy
• Parental leave and family-friendly policies
• Home office setup allowance and wellness reimbursement
• Vibrant company culture with team offsites and INBOUND conference perks

HubSpot is an equal opportunity employer.