Lead Services Consultant

Location: Remote - Ireland

Department: Account Management

About the Role

At HubSpot, we're building a customer platform that empowers companies to grow better by creating connected experiences for their customers. As a Lead Services Consultant in our Account Management team, you'll play a pivotal role in guiding our customers to unlock the full potential of HubSpot's CRM, inbound marketing, and sales tools. You'll lead a high-performing team of consultants, ensuring seamless onboarding, adoption, and optimization that drives measurable business growth. In this role, you'll embody HubSpot's growth culture, HEART values, and commitment to helping customers achieve remarkable results through inbound methodology. Your days will be filled with strategic client engagements, from architecting revenue operations strategies to conducting hands-on workshops on marketing automation and lead nurturing. You'll analyze usage data to recommend personalized playbooks, mitigate churn risks, and uncover expansion opportunities that fuel customer lifetime value. Collaborating closely with sales, product, and success teams, you'll serve as a trusted advisor to marketing leaders and CROs, helping them scale with HubSpot's unified platform in a competitive SaaS landscape. We're looking for a seasoned leader passionate about SaaS services delivery, with deep HubSpot expertise and a track record of transforming customer relationships into growth engines. If you thrive in a dynamic, transparent environment where innovation meets empathy, join us to shape the future of customer success at HubSpot. Together, we'll help more businesses grow better.

Key Responsibilities

• Lead a team of Services Consultants to deliver exceptional onboarding, implementation, and optimization services for HubSpot customers
• Develop and execute strategic account plans to maximize customer adoption of HubSpot CRM and inbound marketing tools
• Drive customer success metrics including time-to-value, feature adoption, and Net Promoter Score (NPS)
• Identify upsell and expansion opportunities within assigned accounts and collaborate with sales teams
• Conduct workshops and training sessions on HubSpot best practices for inbound methodology and growth strategies
• Manage complex implementation projects, ensuring on-time delivery and alignment with customer goals
• Provide thought leadership on revenue operations, marketing automation, and customer lifecycle management
• Foster a culture of continuous improvement within the services team, sharing HubSpot success stories
• Analyze customer usage data to recommend personalized optimization strategies
• Act as a trusted advisor to C-suite executives on leveraging HubSpot for sustainable business growth
• Contribute to HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) in all client interactions

Required Qualifications

• 7+ years of experience in SaaS account management, professional services, or consulting roles
• Proven track record of leading client success teams and driving renewals in CRM or inbound marketing environments
• Bachelor's degree in Business, Marketing, or a related field
• Deep expertise in HubSpot CRM, inbound marketing methodologies, and revenue operations
• Strong understanding of SaaS metrics including ARR, churn reduction, and expansion revenue
• Experience managing complex customer relationships at enterprise level
• Excellent project management skills with ability to handle multiple client engagements
• Demonstrated ability to collaborate cross-functionally in a fast-paced growth culture

Preferred Qualifications

• HubSpot Solutions Partner Program certification or equivalent
• Experience in scaling services delivery for mid-market or enterprise customers
• Background in inbound sales or marketing operations
• Familiarity with marketing automation tools and revenue orchestration
• MBA or advanced degree in a relevant field
• Prior leadership experience mentoring junior consultants

Required Skills

• HubSpot CRM proficiency (Contacts, Companies, Deals, Workflows)
• Inbound marketing strategy and content optimization
• Revenue operations and sales enablement
• Project management (Agile/Scrum methodologies)
• Customer success frameworks and churn mitigation
• Data analysis and reporting (HubSpot Analytics, Google Analytics)
• Strategic account planning and executive communication
• Team leadership and mentoring
• Problem-solving in fast-paced environments
• Cross-functional collaboration
• Public speaking and workshop facilitation
• Marketing automation (email nurturing, lead scoring)
• Salesforce or other CRM integration experience
• Adaptability to growth-stage SaaS challenges
• Empathy-driven customer relationship building
• Technical aptitude for API and custom object configurations

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) matching and employee stock purchase plan
• Unlimited PTO and flexible work-from-anywhere policy
• Professional development stipend and HubSpot Academy access
• Parental leave and family planning benefits
• Wellness programs including mental health support
• Quarterly stipends for home office setup and learning
• Vibrant company culture with global offsites and volunteer opportunities

HubSpot is an equal opportunity employer.