Lead Services Consultant

Location: Remote - United Kingdom

Department: Account Management

About the Role

At HubSpot, we believe in powering growth for our customers through our all-in-one CRM platform, and we're seeking a Lead Services Consultant to join our Account Management team. In this pivotal role, you'll lead a team of consultants dedicated to helping enterprise customers unlock the full potential of HubSpot's Marketing, Sales, Service, and Operations Hubs. You'll drive adoption, optimize inbound marketing strategies, and ensure customers achieve remarkable results in their revenue operations—all while embodying our growth culture and HEART values. This position is perfect for a seasoned professional passionate about SaaS customer success and ready to make a tangible impact on high-growth businesses. As Lead Services Consultant, you'll consult directly with customers to design and implement tailored service plans that accelerate their use of HubSpot CRM. You'll analyze usage data, identify expansion opportunities, and collaborate cross-functionally with Sales and Account Management teams to reduce churn and boost lifetime value. Leading by example, you'll mentor your team on best practices, conduct hands-on workshops, and contribute to HubSpot's playbook of success stories. Your efforts will directly contribute to our mission of transforming how companies grow by helping them master inbound methodology and scale sustainably. HubSpot is a place where ambitious, empathetic professionals thrive in a transparent, adaptable environment. We offer unparalleled opportunities for career growth, from HubSpot Academy certifications to global team offsites. If you're excited to lead services delivery in a CRM powerhouse and help customers achieve hyper-growth, join us in redefining customer success.

Key Responsibilities

• Lead a team of Services Consultants to deliver exceptional post-sales support and optimization services to HubSpot customers
• Consult with enterprise clients on maximizing ROI from HubSpot CRM through inbound marketing strategies and revenue operations
• Develop and execute customized service delivery plans aligned with HubSpot's growth culture and customer success framework
• Mentor and coach team members on HubSpot best practices, fostering a culture of continuous learning and innovation
• Collaborate with Account Management and Sales teams to identify upsell opportunities and reduce churn
• Analyze customer usage data to provide actionable insights and drive adoption of HubSpot tools
• Conduct workshops and training sessions on inbound methodology and CRM optimization
• Manage project timelines, budgets, and deliverables for services engagements
• Contribute to HubSpot's knowledge base with case studies and playbooks
• Champion HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) in all customer interactions

Required Qualifications

• 7+ years of experience in customer-facing services consulting or account management roles within SaaS or technology environments
• Proven track record of leading customer success initiatives for CRM or inbound marketing platforms
• Bachelor's degree in Business, Marketing, or a related field
• Deep expertise in HubSpot CRM, inbound marketing methodologies, and revenue operations
• Experience managing and mentoring teams of services consultants
• Strong understanding of SaaS metrics such as ARR, churn reduction, and customer health scores
• Ability to travel up to 25% for customer meetings and HubSpot events

Preferred Qualifications

• HubSpot Solutions Partner Program certification or equivalent
• Experience with HubSpot's Service Hub, Marketing Hub, and Sales Hub
• Previous leadership role in a high-growth SaaS company
• Familiarity with outbound and inbound sales strategies
• Advanced knowledge of analytics tools like Google Analytics or HubSpot Reporting

Required Skills

• HubSpot CRM proficiency
• Inbound marketing expertise
• Customer success methodologies
• Team leadership and mentoring
• Project management
• Data analysis and reporting
• Strategic consulting
• Revenue operations (RevOps)
• Communication (written and verbal)
• Problem-solving
• Stakeholder management
• Salesforce or similar CRM experience
• Agile methodologies
• Public speaking and training delivery
• Growth hacking mindset
• Empathy and customer-centricity

Benefits

• Competitive salary and equity in a publicly-traded company
• Comprehensive health, dental, and vision insurance
• Unlimited PTO and flexible work-from-anywhere policy
• HubLunches, team offsites, and Learn & Lunch programs
• Professional development stipend and access to HubSpot Academy
• 401(k) matching and employee stock purchase plan
• Parental leave and family-forming benefits
• Wellness programs including gym memberships and mental health support

HubSpot is an equal opportunity employer.