Lead Technical Program Manager, Business Continuity & Disaster Recovery

Location: Remote - USA

Department: Engineering

About the Role

At HubSpot, we're transforming how businesses grow through inbound marketing, sales, and CRM software that powers millions of customers worldwide. As the Lead Technical Program Manager for Business Continuity & Disaster Recovery (BCDR) in Engineering, you'll be the guardian of our platform's unbreakable reliability. In this high-impact role, you'll lead the strategy, execution, and continuous improvement of BCDR programs ensuring our cloud-native infrastructure withstands any disruption—keeping customer data, marketing campaigns, and sales pipelines flowing seamlessly in our hyper-growth environment. You'll partner closely with Engineering, Product, Security, and executive teams to conduct risk assessments, design failover mechanisms, and run rigorous simulations that align with HubSpot's customer-obsessed culture. From chaos engineering experiments to full-scale recovery drills, you'll drive innovations that maintain our 99.99%+ uptime SLA, while embedding resilience into every sprint and release. Your work will directly support HubSpot's mission to help companies grow better by safeguarding the platforms that fuel inbound success. Embracing HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent), you'll thrive in our transparent, growth-minded culture where ideas from all levels shape our future. If you're a strategic leader passionate about resilience in SaaS, join us to build the foundation for HubSpot's next decade of scale.

Key Responsibilities

• Lead the development and execution of HubSpot's comprehensive Business Continuity and Disaster Recovery (BCDR) strategy across Engineering, ensuring 99.99%+ uptime for CRM and inbound marketing platforms
• Conduct business impact analyses (BIA) and risk assessments to prioritize resilience efforts for customer-facing services
• Collaborate with Engineering, Product, and Security teams to design, test, and implement failover, backup, and recovery solutions for cloud infrastructure
• Own the BCDR roadmap, including annual tabletop exercises, full-scale drills, and chaos engineering simulations to validate RTO/RPO targets
• Drive cross-functional alignment on compliance with SOC 2, GDPR, and other standards, integrating BCDR into HubSpot's growth-oriented development cycles
• Monitor and report on key resilience metrics, providing executive dashboards and recommendations to mitigate emerging risks
• Mentor junior program managers and engineers on BCDR best practices, fostering a culture of proactive resilience in HubSpot's high-velocity environment
• Partner with vendors and third-party providers to ensure ecosystem-wide continuity for HubSpot's global inbound marketing tools
• Innovate BCDR processes to support HubSpot's scale, incorporating AI/ML for predictive failure detection and automated recovery
• Lead incident post-mortems for major outages, translating learnings into actionable improvements for CRM reliability

Required Qualifications

• 10+ years of experience in technical program management, with at least 5 years focused on business continuity, disaster recovery, or resilience engineering in large-scale tech environments
• Proven track record leading cross-functional teams in developing and executing BCDR strategies for mission-critical systems, including cloud-native infrastructures like AWS or GCP
• Bachelor's degree in Computer Science, Engineering, or a related field; Master's or relevant certifications (e.g., PMP, CBCP, ITIL) strongly preferred
• Deep expertise in risk assessment, business impact analysis, and recovery time objective (RTO)/recovery point objective (RPO) methodologies
• Experience with CRM platforms, SaaS architectures, and high-availability systems supporting global customer bases
• Strong understanding of regulatory compliance standards such as SOC 2, GDPR, HIPAA, and ISO 22301
• Demonstrated ability to manage multi-million-dollar BCDR programs with measurable outcomes in uptime and recovery efficiency
• Excellent communication skills to align engineering, product, and executive stakeholders on resilience priorities

Preferred Qualifications

• Experience in inbound marketing or CRM ecosystems, ideally with HubSpot or similar platforms
• Familiarity with HubSpot's growth culture and agile methodologies for rapid iteration on resilience initiatives
• Advanced knowledge of chaos engineering tools like Chaos Monkey or Gremlin for proactive BCDR testing
• Prior leadership in BCDR for distributed systems handling petabyte-scale data and millions of daily transactions
• Certification in cloud resilience (e.g., AWS Certified Resilience Architect) or disaster recovery planning
• Experience scaling BCDR programs in hyper-growth SaaS companies

Required Skills

• Technical program management
• Business continuity planning
• Disaster recovery orchestration
• Risk assessment and mitigation
• Cloud infrastructure (AWS/GCP/Azure)
• High-availability architecture
• Chaos engineering
• RTO/RPO optimization
• Cross-functional stakeholder management
• Agile and Scrum methodologies
• Compliance frameworks (SOC 2, GDPR)
• Incident response and post-mortems
• Data backup and replication strategies
• Executive reporting and dashboards
• Mentoring and team leadership
• SaaS scalability expertise
• CRM system resilience
• Inbound marketing platform ops

Benefits

• Competitive salary and equity in a publicly-traded company with unlimited PTO
• Comprehensive health, dental, and vision insurance with 100% premium coverage for employees
• 401(k) matching up to 5% and employee stock purchase plan
• Fully remote-friendly with annual stipend for home office setup and learning/development
• Parental leave (16 weeks fully paid) and family-forming benefits
• HubSpot Academy access for professional growth in inbound marketing and CRM expertise
• Quarterly wellness stipend, mental health support, and volunteer time off
• Company-wide HEART values celebrations, including global offsites and growth-focused hackathons
• Transparent culture with regular Town Halls and direct access to leadership

HubSpot is an equal opportunity employer.