Lead Technical Skills Enablement Program Manager - Customer Succes

Location: Remote - Ireland

Department: Operations

About the Role

At HubSpot, we believe in powering growth for our customers through inbound marketing, sales, and service excellence, all unified by our world-class CRM platform. As the Lead Technical Skills Enablement Program Manager in Customer Success Operations, you'll spearhead a transformative program to elevate the technical prowess of our global Customer Success teams. This role is pivotal in ensuring our CSMs master HubSpot's ecosystem—from Operations Hub automations to AI-powered insights—driving faster customer onboarding, higher retention, and explosive revenue growth. You'll thrive in our vibrant, HEART-driven culture where innovation, transparency, and customer obsession fuel every initiative. Reporting to the Head of Customer Success Operations, you'll design and execute a scalable enablement framework tailored to the complexities of CRM mastery and inbound strategies. From curating hands-on labs on advanced workflows to launching certification tracks that align with HubSpot's flywheel methodology, your work will directly impact how our teams deliver value to customers at scale. Expect to collaborate closely with product managers, sales enablement, and executive leaders, using data-driven insights to iterate and optimize for maximum ROI. We're looking for a passionate leader who embodies HubSpot's growth mindset, with a proven ability to navigate ambiguity in a hyper-growth environment. If you love blending pedagogy with technology, measuring success through tangible business outcomes, and fostering a culture of continuous learning, join us to shape the future of customer success at HubSpot. This is more than a job—it's your chance to enable thousands of professionals to unlock the full potential of the #1 CRM for inbound growth.

Key Responsibilities

• Design, launch, and iterate on the Lead Technical Skills Enablement Program for Customer Success teams, focusing on HubSpot CRM mastery
• Collaborate with Customer Success leadership to identify technical skill gaps in inbound marketing, sales automation, and customer lifecycle management
• Develop comprehensive training curricula, including hands-on workshops, e-learning modules, and certification pathways
• Partner with Operations, Product, and Enablement teams to align program with HubSpot's growth culture and inbound methodology
• Measure program success through metrics like CSAT, ramp time reduction, and technical proficiency scores
• Scale enablement efforts globally, incorporating feedback loops and continuous improvement
• Integrate advanced HubSpot features (e.g., Operations Hub, AI tools) into training content
• Facilitate executive reporting on program ROI and business impact
• Mentor junior enablement specialists and foster a culture of knowledge sharing
• Drive adoption of best practices in CRM usage to boost customer retention and expansion

Required Qualifications

• Bachelor's degree in Business, Education, Operations, or a related field
• 8+ years of experience in program management, enablement, or training within technology or SaaS environments
• Proven track record of designing and scaling technical skills programs for customer-facing teams
• Deep understanding of CRM systems, with hands-on HubSpot expertise
• Experience leading cross-functional initiatives in fast-paced, growth-oriented cultures
• Strong project management skills with tools like Asana, Jira, or Workato
• Demonstrated ability to measure program impact through KPIs and data analytics
• Excellent communication and stakeholder management skills at all levels

Preferred Qualifications

• HubSpot certification (e.g., HubSpot Solutions Architect or Sales Enablement)
• Experience in inbound marketing or customer success operations
• Background in adult learning principles and curriculum development
• Familiarity with AI-driven enablement tools and CRM integrations
• Previous role in a high-growth SaaS company like HubSpot

Required Skills

• HubSpot CRM proficiency (workflows, lists, reporting)
• Program management and curriculum design
• Stakeholder influence and cross-functional collaboration
• Data analytics and KPI tracking (e.g., Google Analytics, HubSpot Reporting)
• Adult learning and instructional design principles
• Project management tools (Asana, Jira, Smartsheet)
• Inbound marketing methodology expertise
• Customer success operations knowledge
• Public speaking and workshop facilitation
• Change management in high-growth environments
• Technical writing and content creation
• AI and automation tools familiarity
• Strategic thinking and problem-solving
• Empathy and customer-centric mindset
• Agile methodologies

Benefits

• Competitive salary and equity in a publicly-traded growth company
• Comprehensive health, dental, and vision insurance with 100% premium coverage
• Unlimited PTO and flexible work-from-anywhere policy
• HubSpot Academy certification stipends and ongoing learning budget
• Annual retreats, team offsites, and HEART values recognition programs
• 401(k) matching, parental leave, and fertility benefits
• Home office stipend and cutting-edge tech equipment
• Wellness programs including mental health support and gym memberships

HubSpot is an equal opportunity employer.