Nordics Customer Success Manager

Location: Dublin, Ireland

Department: Account Management

About the Role

At HubSpot, we believe in empowering businesses to grow better through inbound marketing, sales, and CRM solutions. We're seeking a Nordics Customer Success Manager to join our Account Management team, focusing on our high-value customers in Sweden, Denmark, Norway, and Finland. In this role, you'll be the trusted advisor for your portfolio, driving adoption of HubSpot's platform to help customers achieve remarkable results. Embracing our growth culture, you'll collaborate with regional teams to turn customers into advocates, fueling HubSpot's mission to transform how companies attract, engage, and delight their audiences. Your day-to-day will involve conducting quarterly business reviews, optimizing customer onboarding, and uncovering expansion opportunities within our Marketing, Sales, and Service Hubs. You'll leverage HubSpot's inbound methodology to align strategies with Nordics-specific market nuances, ensuring customers maximize ROI from our all-in-one CRM. Proactively monitoring health scores and usage data, you'll mitigate risks and celebrate wins, all while embodying our HEART values in every interaction. We're looking for a passionate professional fluent in English and a Nordic language, with proven SaaS customer success experience. If you thrive in a dynamic, high-growth environment and are excited to localize HubSpot's flywheel for the Nordics, join us to make an impact. HubSpot is committed to a diverse, inclusive culture where your unique perspective drives innovation.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of Nordics-based HubSpot customers, ensuring their success and adoption of the platform
• Drive customer retention, expansion, and renewal by identifying growth opportunities within accounts
• Conduct regular business reviews, onboarding sessions, and success planning with customers
• Collaborate with HubSpot's sales, product, and support teams to deliver exceptional inbound marketing and CRM outcomes
• Educate customers on HubSpot's full suite of tools, including Marketing Hub, Sales Hub, and Service Hub
• Monitor customer health metrics and proactively address risks to prevent churn
• Champion HubSpot's growth culture by fostering customer advocacy and case studies
• Localize strategies to align with Nordics-specific market needs and inbound methodologies
• Track and report on customer success KPIs, contributing to regional revenue goals
• Stay updated on HubSpot product releases and inbound marketing best practices to maximize customer value

Required Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related field
• 3+ years of experience in Customer Success, Account Management, or SaaS sales support roles
• Proven track record of managing and growing customer accounts in the Nordics region
• Fluency in English and at least one Nordic language (Swedish, Danish, Norwegian, or Finnish)
• Strong understanding of CRM systems, inbound marketing principles, and SaaS business models
• Experience working with HubSpot or similar inbound marketing platforms
• Ability to travel up to 25% within the Nordics region
• EU work authorization and ability to be based in Stockholm, Copenhagen, Oslo, or Helsinki

Preferred Qualifications

• HubSpot certification (e.g., Customer Success or Inbound Marketing)
• Previous experience in the tech/SaaS industry serving Nordic enterprises
• Familiarity with Nordic market dynamics, regulations, and business culture
• Advanced degree (MBA preferred)
• Experience with upsell/cross-sell strategies in subscription-based models
• Proficiency in additional Nordic languages

Required Skills

• Customer-centric mindset with empathy and relationship-building expertise
• Deep knowledge of HubSpot CRM and inbound marketing methodologies
• Analytical skills for interpreting usage data and customer health scores
• Strong communication and presentation skills in English and Nordic languages
• Project management proficiency for onboarding and success planning
• Technical aptitude with SaaS platforms, integrations, and reporting tools
• Problem-solving and consultative selling abilities
• Cultural sensitivity to Nordics business practices
• Time management and prioritization in a fast-paced growth environment
• Collaboration across cross-functional teams
• Data-driven decision making using tools like Excel, Google Analytics, or BI platforms
• Adaptability to HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent)
• Upsell and negotiation skills for account expansion
• Familiarity with GDPR and Nordic data privacy regulations
• Passion for customer growth and inbound philosophy

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Unlimited PTO and flexible remote/hybrid work options
• HubSpot stock options and 401(k) matching
• Professional development stipend and access to HubSpot Academy certifications
• Wellness programs including gym memberships and mental health support
• Parental leave and family-friendly policies
• Quarterly team offsites and global HubSpot summits
• Volunteer time off and charitable matching through HubSpot for Good

HubSpot is an equal opportunity employer.