Partner Experience Associate

Location: Flex - Bogota, Colombia

Department: Operations

About the Role

At HubSpot, we're transforming the way businesses grow through our powerful CRM platform and inbound marketing methodology. As a Partner Experience Associate in our Operations team, you'll play a pivotal role in empowering our global partner ecosystem—agencies, resellers, and tech integrators—to drive mutual success. In this dynamic position, you'll support partners at every stage of their HubSpot journey, from onboarding to optimization, ensuring they leverage our tools to deliver exceptional results for their clients. You'll thrive in our HEART-based culture (Humble, Empathetic, Adaptable, Remarkable, Transparent), collaborating with high-energy teams in a flexible, growth-focused environment. Your day-to-day will involve managing partner communications, analyzing performance data in HubSpot CRM, and creating enablement resources that embody inbound principles. You'll escalate issues swiftly, celebrate wins through case studies, and contribute to scalable processes that fuel our partners' revenue growth. Whether coordinating virtual training sessions or tracking certification progress, you'll be the go-to advocate for partners, helping them unlock the full potential of HubSpot's ecosystem. This role is perfect for an operations enthusiast passionate about SaaS and partner success, ready to grow alongside HubSpot as we scale our influence in CRM and inbound marketing. Join us in Cambridge, MA (or remote) and be part of a company that's not just building software, but building a movement toward customer-obsessed growth.

Key Responsibilities

• Support the Partner Experience team in onboarding and enabling new partners to maximize their success with HubSpot's CRM and inbound marketing tools
• Manage partner inquiries, escalations, and feedback to ensure high satisfaction and retention
• Collaborate with internal teams (Sales, Marketing, Product) to develop and execute partner programs and events
• Analyze partner performance data using HubSpot CRM to identify trends, opportunities, and areas for improvement
• Create and distribute partner resources, including training materials, best practices, and case studies
• Coordinate partner communications, newsletters, and updates aligned with HubSpot's growth initiatives
• Track key metrics such as partner engagement, revenue attribution, and certification completion
• Assist in scaling partner operations to support HubSpot's inbound methodology and customer-centric culture
• Contribute to the continuous improvement of partner experience processes and tools
• Represent the Partner Experience team at internal meetings and partner-facing events

Required Qualifications

• Bachelor's degree in Business, Marketing, Operations, or a related field
• 1-2 years of experience in partner management, customer success, or operations within a SaaS or tech environment
• Strong understanding of CRM systems, preferably HubSpot
• Excellent communication and interpersonal skills with the ability to collaborate across teams
• Proficiency in data analysis and reporting tools like Google Analytics, Excel, or Tableau
• Demonstrated ability to manage multiple priorities in a fast-paced, growth-oriented environment
• Experience with inbound marketing principles and partner ecosystems

Preferred Qualifications

• HubSpot certification (e.g., Partner Program or Inbound Marketing)
• Prior experience in the CRM or SaaS industry supporting agency or technology partners
• Familiarity with partner enablement tools and platforms
• Knowledge of HubSpot's ecosystem, including integrations and marketplace
• Experience in a high-growth startup or scale-up culture

Required Skills

• HubSpot CRM proficiency
• Data analysis and reporting
• Partner relationship management
• Inbound marketing knowledge
• Project coordination and execution
• Cross-functional collaboration
• Customer-centric problem-solving
• Excel and Google Sheets expertise
• Written and verbal communication
• Time management in fast-paced settings
• Attention to detail
• Adaptability to growth culture
• Basic knowledge of marketing automation
• Event planning and logistics
• Feedback synthesis and action planning

Benefits

• Competitive salary and equity in a high-growth public company
• Comprehensive health, dental, and vision insurance with 100% premium coverage for employees
• Unlimited PTO and flexible work-from-anywhere policy
• HubSpot Academy certification stipends and ongoing learning opportunities
• 401(k) matching and employee stock purchase plan
• Generous parental leave and family planning benefits
• Wellness programs including mental health support and gym reimbursements
• Quarterly social events, volunteer days, and team offsites in our vibrant Cambridge HQ

HubSpot is an equal opportunity employer.