Senior Product Designer, Go-to-Market AI

Location: London, United Kingdom

Department: User Experience

About the Role

At HubSpot, we're building the leading CRM platform for inbound growth, powering over 200,000 customers worldwide with tools that turn marketing, sales, and customer success into a seamless flywheel. As a Senior Product Designer on the Go-to-Market AI team in User Experience, you'll play a pivotal role in designing AI-powered features that supercharge our customers' go-to-market strategies. From predictive lead scoring to automated content personalization, your work will help HubSpot users acquire, engage, and delight customers at scale in our culture of radical transparency and customer obsession. You'll partner closely with product managers, data scientists, and GTM leaders to research user needs, ideate innovative AI experiences, and deliver pixel-perfect designs that drive adoption and revenue growth. Leveraging HubSpot's HEART values—Humble, Empathetic, Adaptable, Remarkable, and Transparent—you'll conduct user interviews with sales teams and marketers, prototype AI workflows in Figma, and iterate based on real-world metrics. Your designs will integrate seamlessly into our CRM, enhancing inbound methodologies with intelligent automation that feels intuitive and powerful. In this high-impact role, you'll thrive in our fast-paced, growth-oriented environment where experimentation and bold ideas are celebrated. You'll mentor designers, contribute to our shared design system, and present to executives, influencing the future of AI at HubSpot. If you're passionate about crafting user experiences that fuel business growth and excited to join a team that's redefining SaaS, apply now to help shape the next generation of go-to-market AI.

Key Responsibilities

• Lead the design of AI-powered features that accelerate HubSpot customers' go-to-market strategies within our CRM platform
• Collaborate with product managers and engineers to define user needs for inbound marketing and sales automation tools
• Conduct user research and usability testing to inform AI-driven experiences that drive customer growth
• Create high-fidelity prototypes and design systems that scale across HubSpot's inbound flywheel
• Partner with GTM teams to ensure AI designs align with revenue operations and customer success workflows
• Advocate for user-centered design principles in a culture of experimentation and rapid iteration
• Mentor junior designers and contribute to HubSpot's design system for consistent, world-class experiences
• Analyze metrics and feedback to iterate on AI features that boost adoption and ROI for HubSpot users
• Present design work to stakeholders, influencing product roadmaps with data-backed insights
• Stay ahead of AI trends in SaaS, integrating innovative capabilities into HubSpot's growth-focused products

Required Qualifications

• 8+ years of experience in product design, with at least 3 years focused on AI-powered products or go-to-market tools
• Proven track record designing user experiences for CRM, inbound marketing, or sales enablement platforms
• Bachelor's degree in Design, HCI, Computer Science, or a related field
• Expertise in design tools like Figma, Sketch, and Adobe XD, with strong prototyping capabilities
• Experience collaborating with cross-functional teams including product managers, engineers, and GTM leaders
• Deep understanding of AI/ML applications in marketing, sales, and customer success workflows
• Portfolio showcasing user-centered design processes for complex, data-driven SaaS products
• Strong communication skills with the ability to advocate for design decisions in a fast-paced growth environment

Preferred Qualifications

• Experience working at a high-growth SaaS company like HubSpot, Salesforce, or Marketo
• Familiarity with HubSpot's CRM, inbound methodology, and flywheel growth model
• Background in designing AI features for revenue operations or go-to-market strategies
• Advanced knowledge of accessibility standards (WCAG) and inclusive design practices
• Previous mentorship experience or leading design sprints in agile teams

Required Skills

• Product design expertise
• Figma proficiency
• Prototyping and wireframing
• User research methodologies
• Usability testing
• AI/ML UX design
• CRM platform experience
• Inbound marketing knowledge
• Cross-functional collaboration
• Design system development
• Agile/Scrum processes
• Data-driven decision making
• Stakeholder communication
• Mentorship and leadership
• Accessibility (a11y) standards
• Rapid prototyping
• Customer journey mapping
• Growth hacking mindset

Benefits

• Competitive salary and equity in a publicly traded company with unlimited PTO
• Comprehensive health, dental, and vision insurance with 100% premium coverage for employees
• 401(k) matching and employee stock purchase program
• Fully remote-friendly work environment with annual home office stipend
• Professional development budget including conferences, courses, and certifications
• HubSpot Academy access for ongoing learning in inbound marketing and sales
• Generous parental leave and family-forming benefits
• Quarterly wellness stipend and mental health support through Modern Health
• Company-wide HEART values celebrations and volunteer time off

HubSpot is an equal opportunity employer.