Senior Product Designer II, AI Payments

Location: Remote - USA

Department: User Experience

About the Role

At HubSpot, we believe in powering growth for millions of customers through our all-in-one CRM platform, blending inbound marketing, sales, and service into one seamless experience. We're seeking a Senior Product Designer II, AI Payments, to join our User Experience team and shape the future of intelligent payments within our ecosystem. In this role, you'll design AI-driven features that simplify billing, subscriptions, and revenue recognition for growing businesses, ensuring they integrate effortlessly with HubSpot's marketing automation and sales tools. You'll thrive in our transparent, high-growth culture where HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) guide every decision, and innovation accelerates customer success. As a key player on the AI Payments squad, you'll lead user-centered design from discovery to delivery, collaborating with PMs, AI engineers, and growth marketers to create intuitive interfaces that boost adoption and revenue. Expect to dive deep into user research, prototype AI-powered payment predictions and automations, and iterate based on real-world data from HubSpot's 200,000+ customers. Your work will directly impact how businesses scale through frictionless payments tied to inbound strategies, all while upholding our commitment to ethical AI and accessibility. HubSpot is a place where designers like you can make a remarkable difference in a fun, supportive environment. With unlimited PTO, flexible remote work, and a focus on personal growth, you'll have the tools and culture to excel. If you're passionate about AI UX in SaaS and ready to help fuel the next wave of customer growth, join us in building the platform that powers inbound success.

Key Responsibilities

• Lead the end-to-end design of AI-powered payments features within HubSpot's CRM platform, from ideation to launch
• Collaborate with product managers, AI engineers, and marketing teams to define user needs and translate them into intuitive interfaces
• Conduct user research and usability testing to validate designs for inbound marketing and sales workflows
• Create high-fidelity wireframes, prototypes, and design specifications using Figma, ensuring alignment with HubSpot's design system
• Iterate on designs based on A/B testing, analytics, and customer feedback to drive growth and retention
• Champion inclusive design practices, ensuring AI payments features are accessible and trustworthy for global users
• Partner with engineering to implement pixel-perfect designs and resolve technical constraints
• Contribute to HubSpot's culture of transparency by documenting design decisions and sharing insights in HEART team meetings
• Mentor junior designers and advocate for user experience in AI product roadmaps
• Analyze competitor tools and industry trends in AI payments to inform innovative solutions
• Support growth initiatives by designing features that accelerate customer revenue through seamless payments in CRM

Required Qualifications

• 8+ years of experience in product design, with at least 3 years focused on AI-driven products or fintech interfaces
• Strong portfolio demonstrating user-centered design for complex SaaS applications, particularly in payments or financial services
• Bachelor's degree in Design, HCI, Computer Science, or a related field
• Expertise in design tools such as Figma, Sketch, Adobe XD, and prototyping tools like Framer or Principle
• Proven track record of collaborating with cross-functional teams including product managers, engineers, and data scientists in agile environments
• Deep understanding of accessibility standards (WCAG) and inclusive design principles
• Experience conducting user research, usability testing, and iterating based on quantitative and qualitative data
• Familiarity with AI/ML concepts and designing interfaces for AI-powered features in CRM or marketing platforms

Preferred Qualifications

• Experience designing for HubSpot's CRM or inbound marketing tools
• Background in payments processing, Stripe integrations, or subscription billing systems
• Advanced knowledge of AI ethics, bias mitigation, and responsible AI design
• Previous work at a high-growth SaaS company with a focus on customer growth and retention
• Master's degree in Human-Computer Interaction or related discipline
• Contributions to open-source design systems or publications on AI UX design

Required Skills

• Expert Figma and prototyping proficiency
• User research and usability testing
• AI/ML interface design
• Design systems and component libraries
• Accessibility (WCAG) compliance
• Agile/Scrum collaboration
• Wireframing and high-fidelity mockups
• A/B testing and analytics interpretation
• Cross-functional stakeholder management
• Inbound marketing and CRM workflows
• Payments UX (e.g., Stripe, billing flows)
• Inclusive and ethical design principles
• Rapid iteration and feedback loops
• Technical communication with engineers
• Portfolio showcasing SaaS growth impact
• Data-driven design decision making

Benefits

• Competitive salary and equity in a publicly traded company
• Comprehensive health, dental, and vision insurance with 100% premium coverage for employees
• Unlimited PTO and flexible work-from-anywhere policy
• 401(k) matching up to 5% with immediate vesting
• Professional development stipend for courses, conferences, and certifications
• HubSpot Academy access for ongoing learning in inbound marketing and sales
• Parental leave with full pay for 16 weeks
• Wellness programs including mental health support and gym reimbursements
• Company-wide HEART values celebrations and growth-focused team offsites

HubSpot is an equal opportunity employer.