Senior Services Consultant

Location: Remote - Ireland

Department: Account Management

About the Role

At HubSpot, we're building a connected customer platform that empowers thousands of growing companies worldwide to grow better with inbound marketing, sales, and service software. As a Senior Services Consultant in our Account Management team, you'll play a pivotal role in ensuring our customers achieve transformative results using HubSpot's CRM ecosystem. You'll partner with enterprise clients to maximize adoption of Marketing Hub, Sales Hub, Service Hub, and beyond, embodying our flywheel growth culture where customer success fuels our mutual expansion. In this customer-facing role, you'll dive deep into clients' businesses to craft tailored strategies that drive revenue growth through inbound methodologies. From leading QBRs and usage audits to architecting custom workflows and training teams, you'll be the trusted advisor who turns HubSpot potential into measurable ROI. Expect to collaborate across HubSpot's global teams, share insights at INBOUND, and contribute to our vibrant community of growth-minded professionals who thrive on innovation and impact. We're seeking a seasoned consultant with a passion for SaaS and CRM who excels in high-stakes environments. If you love solving complex challenges, fostering long-term partnerships, and helping businesses scale sustainably, join us to accelerate the growth of the world's best companies—starting with ours. HubSpot is a place where your career grows as fast as our customers do.

Key Responsibilities

• Serve as the primary post-sales consultant for a portfolio of high-value HubSpot customers, driving adoption and ROI from CRM and inbound marketing tools
• Conduct quarterly business reviews (QBRs) to assess customer health, identify growth opportunities, and recommend HubSpot product expansions
• Collaborate with customers to design and implement inbound marketing strategies that align with their revenue goals
• Provide hands-on training and enablement on HubSpot hubs to customer teams, ensuring maximum platform utilization
• Analyze customer usage data to proactively address risks and unlock upsell opportunities within the HubSpot ecosystem
• Partner with HubSpot sales and partner teams to develop customized success plans for enterprise accounts
• Champion HubSpot's growth culture by sharing customer success stories internally and at events like INBOUND
• Mentor junior consultants on best practices for CRM optimization and customer-centric consulting
• Stay ahead of HubSpot product updates to deliver cutting-edge advice on features like AI-powered insights and Operations Hub
• Measure and report on key metrics such as customer health scores, expansion revenue, and Net Promoter Score (NPS)
• Facilitate cross-functional workshops to align customer marketing, sales, and service teams on HubSpot workflows

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field
• 5+ years of experience in customer success, account management, or professional services within SaaS or CRM environments
• Proven track record of managing and growing strategic customer accounts in inbound marketing or growth-focused companies
• Deep expertise in HubSpot CRM, including Sales Hub, Marketing Hub, Service Hub, and Operations Hub
• Strong understanding of inbound marketing methodologies and customer growth strategies
• Experience consulting with enterprise-level clients on CRM optimization and revenue operations
• Ability to travel up to 25% for customer meetings and HubSpot events
• Excellent communication skills with the ability to present complex solutions to C-suite executives

Preferred Qualifications

• HubSpot Solutions Partner Program certification or Diamond-level expertise
• Experience in scaling customer lifetime value (LTV) through upsell and expansion strategies
• Background in consulting for B2B tech companies with ARR over $10M
• Familiarity with integrations like Salesforce, Google Workspace, or Zapier in HubSpot ecosystems
• MBA or advanced degree in Marketing or Business Analytics
• Previous role at a high-growth SaaS company like HubSpot, Marketo, or Pardot

Required Skills

• HubSpot CRM mastery across all hubs
• Inbound marketing strategy development
• Customer success metrics and analytics
• Strategic account planning
• Executive-level presentation and storytelling
• Revenue operations (RevOps) consulting
• Data-driven decision making
• Cross-functional team collaboration
• Problem-solving in complex SaaS environments
• Upsell and expansion revenue generation
• Workshop facilitation and training delivery
• CRM workflow automation
• Customer health scoring and risk mitigation
• AI and predictive analytics in marketing tech
• B2B SaaS growth hacking
• Stakeholder management at enterprise scale
• Agile project management

Benefits

• Competitive salary and uncapped commission structure with OTE exceeding $200K for top performers
• Comprehensive health, dental, and vision insurance with 100% premium coverage for employees
• Unlimited PTO policy to support work-life balance in our high-growth culture
• 401(k) matching up to 5% with immediate vesting
• Annual stipend for learning and development, including HubSpot Academy certifications
• Flexible remote work options with home office setup allowance
• All-expenses-paid trips to INBOUND and other HubSpot global events
• Equity stock options as an owner in a public SaaS leader
• Generous parental leave and family planning benefits

HubSpot is an equal opportunity employer.