Senior Services Consultant

Location: Remote - United Kingdom

Department: Account Management

About the Role

At HubSpot, we're transforming the way businesses grow through our powerful CRM platform, inbound marketing methodologies, and customer-centric growth tools. As a Senior Services Consultant in our Account Management team, you'll play a pivotal role in empowering our most strategic customers to unlock the full potential of the HubSpot ecosystem. You'll act as a trusted advisor, helping mid-market and enterprise clients optimize their revenue operations, scale inbound strategies, and achieve sustainable growth in a flywheel-powered world. Your days will be filled with high-impact activities: leading quarterly business reviews with C-suite executives, crafting tailored success plans that drive adoption of HubSpot Marketing, Sales, Service, and Operations Hubs, and identifying expansion opportunities that fuel customer lifetime value. You'll dive deep into customer data, recommend best-in-class inbound tactics, and collaborate across HubSpot teams to resolve challenges and celebrate wins. This role demands a blend of strategic thinking, technical acumen, and a passion for helping customers thrive in today's fast-paced digital landscape. We're seeking a seasoned professional who embodies HubSpot's HEART culture—Humble, Empathetic, Adaptable, Remarkable, and Transparent. With 7+ years in SaaS customer success or consulting, you'll bring proven expertise in CRM implementations and growth strategies. Join our vibrant, remote-friendly team and contribute to a company that's not just building products, but building movements. Together, we'll help more businesses grow better.

Key Responsibilities

• Serve as the primary strategic advisor to a portfolio of high-value HubSpot customers, driving adoption and expansion of CRM, inbound marketing, and service solutions
• Conduct quarterly business reviews (QBRs) to align on goals, identify growth opportunities, and measure ROI on HubSpot investments
• Collaborate with customers to develop and execute customized success plans that leverage HubSpot's growth stack
• Proactively identify upsell and cross-sell opportunities within the HubSpot ecosystem, working with sales teams to close expansions
• Provide hands-on guidance on best practices for inbound methodology, content strategies, and customer lifecycle automation
• Troubleshoot complex technical and strategic challenges, escalating to HubSpot product teams as needed
• Build and maintain strong relationships with customer executives, ensuring high satisfaction and renewal rates
• Contribute to HubSpot's customer community through case studies, webinars, and events
• Mentor junior team members and share insights on HubSpot's evolving product roadmap
• Analyze customer usage data to recommend optimizations and drive measurable business outcomes

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field
• 7+ years of experience in customer success, account management, or professional services within SaaS or technology environments
• Proven track record of managing and growing strategic customer accounts in CRM or inbound marketing ecosystems
• Deep expertise in HubSpot CRM, inbound marketing methodologies, and revenue operations
• Strong understanding of customer lifecycle management and growth strategies
• Experience leading cross-functional teams to deliver customer outcomes
• Excellent communication and presentation skills with C-level executives
• Ability to travel up to 25% for customer meetings and HubSpot events

Preferred Qualifications

• HubSpot Certification (e.g., Solutions Architect, Inbound Marketing)
• Experience with marketing automation, sales enablement, or service hubs
• Background in consulting for mid-market or enterprise customers
• Familiarity with analytics tools like Google Analytics or HubSpot Reporting
• Previous experience at a high-growth SaaS company

Required Skills

• HubSpot CRM proficiency
• Inbound marketing expertise
• Account management
• Customer success strategies
• Strategic consulting
• Revenue operations (RevOps)
• Data analysis and reporting
• Cross-functional collaboration
• Executive communication
• Problem-solving
• Growth mindset
• Sales enablement
• Marketing automation
• Customer lifecycle management
• Presentation skills
• Project management
• Technical troubleshooting

Benefits

• Competitive salary and equity in a publicly-traded company
• Comprehensive health, dental, and vision insurance
• Unlimited PTO and flexible remote work options
• 401(k) matching and employee stock purchase program
• Professional development stipend and HubSpot Academy access
• Parental leave and family planning benefits
• Wellness programs including mental health support
• HubSpot swag, events, and INBOUND conference perks
• Volunteer time off and charitable matching

HubSpot is an equal opportunity employer.