Senior Services Consultant

Location: Remote - Ireland

Department: Account Management

About the Role

At HubSpot, we're more than just a CRM platform—we're builders of a thriving ecosystem that powers the entire customer journey with inbound marketing, sales, service, and operations tools. As a Senior Services Consultant in our Account Management team, you'll play a pivotal role in helping our most strategic customers achieve explosive growth using HubSpot's powerful suite. You'll act as their trusted advisor, leveraging your deep expertise in inbound methodologies to unlock the full potential of Marketing Hub, Sales Hub, Service Hub, and Operations Hub, driving adoption, retention, and expansion in a flywheel-powered world. Your days will be filled with high-impact activities: conducting executive business reviews, crafting customized success plans, and collaborating with cross-functional teams to deliver bespoke consulting services. You'll analyze usage data, identify growth opportunities, and champion HubSpot's customer-obsessed culture, ensuring every interaction reinforces our position as the #1 CRM for a reason. In this role, you'll thrive in our high-growth environment, mentoring teammates and contributing insights that shape our product roadmap while embodying our HEART values of being Humble, Adaptable, Respectful, Transparent, and Remarkable. We're seeking a seasoned professional passionate about SaaS, CRM, and inbound marketing who excels at building C-suite relationships and turning data into customer wins. Join HubSpot's vibrant, inclusive culture where innovation meets impact, and help thousands of businesses grow better—together. If you're ready to consult at the intersection of technology and growth, apply now and be part of the company that's redefining customer success.

Key Responsibilities

• Serve as the primary strategic advisor to a portfolio of high-value HubSpot customers, ensuring they maximize ROI from their investment
• Drive adoption and optimization of HubSpot's CRM, Marketing, Sales, Service, and Operations Hubs through tailored consulting engagements
• Develop and execute account growth plans, identifying upsell and expansion opportunities aligned with inbound marketing best practices
• Conduct regular business reviews, health checks, and success planning sessions to align customer goals with HubSpot capabilities
• Collaborate with HubSpot's Customer Success, Solutions Engineering, and Partner teams to deliver world-class services
• Champion HubSpot's inbound methodology, educating customers on flywheel growth strategies and revenue operations
• Analyze customer usage data and performance metrics to provide actionable insights and recommendations
• Foster a culture of customer obsession, contributing to HubSpot's #1 ranking in customer satisfaction
• Mentor junior team members and contribute to HubSpot's growth culture through knowledge sharing
• Identify and share customer feedback to influence HubSpot product roadmap and innovation
• Ensure customer retention and Net Promoter Score (NPS) targets are met through proactive relationship management

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field
• 7+ years of experience in customer success, account management, or professional services within SaaS or technology environments
• Proven track record of managing and growing strategic customer accounts, with experience in CRM platforms like HubSpot
• Deep expertise in inbound marketing methodologies, CRM implementation, and revenue operations
• Strong understanding of HubSpot's product suite, including Marketing Hub, Sales Hub, Service Hub, and Operations Hub
• Experience leading cross-functional teams to deliver customer outcomes and drive adoption
• Demonstrated ability to achieve customer retention and expansion metrics in a high-growth SaaS environment
• Excellent communication and presentation skills with the ability to influence C-level executives

Preferred Qualifications

• HubSpot Solutions Partner Program certification or equivalent HubSpot expertise
• Experience in the inbound marketing agency space or working with marketing technology stacks
• Advanced knowledge of marketing automation, sales enablement, and customer service workflows
• Previous experience at a high-growth SaaS company like HubSpot, with exposure to HEART metrics (Happy, Engaged, Adopted, Retained, Transacted)
• Familiarity with data analytics tools such as Google Analytics, Mixpanel, or HubSpot reporting
• MBA or advanced degree in a relevant field

Required Skills

• HubSpot CRM proficiency and certification
• Inbound marketing strategy and execution
• Account management and customer success frameworks
• Revenue operations (RevOps) and sales operations
• Data analysis and reporting with HubSpot Analytics
• Strategic consulting and advisory skills
• Cross-functional collaboration and influence
• Presentation and storytelling abilities
• Problem-solving in complex customer environments
• Customer-centric mindset and empathy
• Project management and execution
• Technical aptitude with marketing automation tools
• Communication (written and verbal)
• Growth hacking and flywheel methodology
• Executive relationship building
• Agile methodologies in service delivery

Benefits

• Competitive salary and stock options in a publicly traded company
• Comprehensive health, dental, and vision insurance with 100% premium coverage for employees
• Unlimited PTO and flexible work-from-anywhere policy supporting work-life balance
• 401(k) matching and employee stock purchase plan
• Professional development stipend for certifications like HubSpot Academy and conferences
• HubSpot swag, weekly catered lunches, and vibrant company culture events
• Mental health support through partnerships like Modern Health
• Generous parental leave and family-forming benefits
• Volunteer time off and commitment to social impact through HubSpot for Startups

HubSpot is an equal opportunity employer.