Senior Services Consultant

Location: Remote - United Kingdom

Department: Account Management

About the Role

At HubSpot, we believe in powering the positive by helping businesses grow better through inbound marketing, sales, and customer service software. As a Senior Services Consultant in our Account Management team, you'll play a pivotal role in ensuring our customers achieve transformative results with HubSpot's CRM platform. You'll act as a strategic partner to high-value accounts, guiding them through adoption, optimization, and expansion of HubSpot's ecosystem to fuel their flywheel growth. This is an opportunity to thrive in HubSpot's vibrant, growth-oriented culture where innovation, transparency, and customer obsession drive everything we do. In this role, you'll dive deep into customers' businesses to uncover opportunities, deliver tailored services, and drive measurable outcomes like increased pipeline velocity and customer retention. You'll lead QBRs, craft success plans aligned with inbound methodologies, and collaborate across HubSpot teams to unlock the full potential of our Marketing, Sales, and Service Hubs. By championing best practices and staying ahead of product innovations, you'll help customers not just use HubSpot, but master it to scale sustainably. We're looking for a seasoned professional who embodies HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) and has a passion for SaaS customer success. If you excel at building relationships, analyzing data for insights, and contributing to a high-energy team, join us to make a real impact on growing companies worldwide. HubSpot is committed to creating an inclusive environment where everyone can bring their best selves to work.

Key Responsibilities

• Serve as the primary trusted advisor for a portfolio of strategic HubSpot customers, driving adoption and value realization across their CRM and inbound marketing initiatives
• Conduct quarterly business reviews (QBRs) to assess customer health, identify expansion opportunities, and align on growth roadmaps
• Collaborate with customers to develop and execute success plans leveraging HubSpot's full ecosystem, including Sales, Marketing, and Service Hubs
• Proactively identify upsell and cross-sell opportunities to increase customer lifetime value and ARR
• Partner with HubSpot's internal teams (e.g., Solutions Engineering, Customer Success) to deliver customized services and training
• Champion inbound marketing best practices, helping customers optimize their flywheels for sustainable growth
• Analyze customer usage data and KPIs to provide actionable insights and recommendations
• Facilitate customer enablement through workshops, certifications, and ongoing support
• Contribute to HubSpot's growth culture by mentoring junior team members and sharing success stories
• Stay ahead of HubSpot product updates and industry trends to maximize customer impact
• Ensure customer satisfaction scores (e.g., NPS) exceed benchmarks through exceptional service

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field
• 7+ years of experience in professional services, consulting, or account management within SaaS or technology environments
• Proven track record of managing and growing customer accounts in CRM or inbound marketing platforms
• Deep expertise in HubSpot CRM, including Sales Hub, Marketing Hub, and Service Hub
• Strong understanding of inbound marketing methodologies and customer success frameworks
• Experience leading cross-functional teams to deliver customer outcomes and expansions
• Excellent communication and presentation skills with the ability to influence C-level stakeholders
• Ability to travel up to 25% for customer meetings and HubSpot events

Preferred Qualifications

• HubSpot Solutions Partner certification or equivalent HubSpot expertise
• Experience in the inbound marketing agency or services space
• Background in scaling customer adoption of growth tools like HubSpot
• Familiarity with revenue operations (RevOps) and customer lifecycle management
• Advanced knowledge of analytics tools integrated with HubSpot (e.g., Google Analytics, BI tools)
• Previous experience at a high-growth SaaS company like HubSpot

Required Skills

• HubSpot CRM proficiency (workflows, reporting, automation)
• Inbound marketing strategy and execution
• Customer success and account management
• Strategic consulting and advisory skills
• Data analysis and KPI tracking
• Cross-functional collaboration
• Presentation and storytelling
• Problem-solving and critical thinking
• Revenue operations (RevOps) knowledge
• Sales enablement techniques
• Project management and prioritization
• Stakeholder influence and negotiation
• Adaptability in fast-paced growth environments
• Empathy and customer-centric mindset
• Technical aptitude for SaaS platforms

Benefits

• Competitive salary and performance-based bonuses tied to customer growth metrics
• Comprehensive health, dental, and vision insurance with generous employer contributions
• 401(k) matching program to support long-term financial growth
• Unlimited PTO policy to encourage work-life balance and recharge
• HubFlex hybrid work model with flexibility for remote or office-based work
• Professional development stipend for HubSpot certifications, conferences, and learning
• All-employee stock ownership through RSUs, sharing in HubSpot's success
• Fun and inclusive culture with events like HEART Week, Hackathons, and team offsites
• Parental leave and family-friendly benefits including fertility support

HubSpot is an equal opportunity employer.