Senior Solutions Engineer [Tokyo, Japan]

Location: Tokyo, Japan

Department: Sales

About the Role

At HubSpot, we're transforming the way businesses grow with our powerful all-in-one CRM platform centered on inbound marketing, sales, and customer service. We're seeking a Senior Solutions Engineer based in Tokyo, Japan, to join our Sales team and drive adoption of HubSpot among enterprise customers in the Japanese market. In this high-impact role, you'll partner with Account Executives to showcase how HubSpot's ecosystem—spanning Marketing Hub, Sales Hub, Service Hub, and Operations Hub—powers sustainable growth through the inbound flywheel. You'll craft tailored technical demonstrations, build proofs-of-concept, and architect solutions that solve complex customer challenges, all while embodying our HEART culture of humility, empathy, adaptability, remarkability, and transparency. As a Senior Solutions Engineer, you'll dive deep into customer needs, translating business objectives into scalable HubSpot implementations that leverage automation, personalization, and data-driven insights. Expect to collaborate closely with sales, product, and customer success teams to close deals, ensure smooth handoffs, and contribute to product innovation based on real-world feedback from Japan's dynamic market. Your expertise in CRM integrations, web technologies, and inbound strategies will position HubSpot as the go-to platform for companies aiming to scale efficiently in a competitive landscape. This role offers the chance to thrive in HubSpot's vibrant, growth-oriented culture, where your contributions directly fuel our mission to help millions of people love their work. With a Tokyo base, you'll engage with local enterprises while tapping into global resources, enjoying unlimited PTO, stock options, and endless opportunities for professional growth. If you're passionate about technology that drives customer-centric growth and fluent in navigating Japanese business nuances, join us to help shape the future of inbound at HubSpot.

Key Responsibilities

• Serve as the primary technical expert for HubSpot solutions during sales cycles, conducting customized demos and proofs-of-concept for prospects in Japan
• Collaborate with Account Executives to develop winning strategies that align HubSpot's inbound marketing and CRM capabilities with customer growth goals
• Design and architect complex HubSpot implementations, including integrations with third-party tools and custom workflows
• Provide post-sale technical handover to Customer Success teams, ensuring seamless onboarding and adoption
• Gather customer requirements and feedback to advocate for product enhancements within HubSpot's growth-oriented engineering teams
• Deliver technical training and workshops to Japanese customers on leveraging HubSpot for inbound marketing and sales automation
• Support RFP responses and security reviews by articulating HubSpot's technical architecture and scalability
• Build and maintain relationships with key stakeholders in enterprise accounts across industries like e-commerce, finance, and manufacturing
• Stay ahead of market trends in CRM and inbound marketing to position HubSpot as the leader in Japan's growing SaaS landscape
• Contribute to HubSpot's HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) by fostering a collaborative, high-growth team culture

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience
• 5+ years of experience in pre-sales, solutions engineering, or technical consulting roles within SaaS or technology environments
• Deep expertise in HubSpot CRM, inbound marketing tools, and the HubSpot ecosystem including Sales Hub, Marketing Hub, Service Hub, and Operations Hub
• Proven track record of closing complex deals in the Japanese market through technical demonstrations and proof-of-concept builds
• Fluency in both Japanese and English, with strong communication skills for client-facing interactions
• Experience working with Japanese enterprise customers, understanding local business culture and compliance requirements
• Strong technical aptitude with hands-on experience in API integrations, web technologies, and CRM customizations
• Ability to travel up to 30% within Japan and occasionally internationally for customer meetings and events

Preferred Qualifications

• HubSpot Solutions Partner or Diamond Partner certification
• Experience with Japanese-specific tech stacks like LINE integration or Rakuten ecosystems
• Previous role at a high-growth SaaS company with a focus on inbound methodology
• Familiarity with Japanese data privacy laws (APPI) and GDPR compliance in CRM implementations
• Advanced knowledge of analytics tools like Google Analytics, Mixpanel, or HubSpot reporting
• MBA or advanced degree with a focus on technology sales or marketing

Required Skills

• HubSpot CRM proficiency (workflows, lists, reporting)
• Inbound marketing methodology and flywheel growth model
• API integrations (RESTful APIs, webhooks)
• JavaScript, HTML/CSS for custom HubSpot themes and apps
• Salesforce or other CRM migration experience
• Technical demo and presentation skills
• Customer empathy and consultative selling
• Problem-solving in complex enterprise environments
• Japanese business etiquette and negotiation
• English-Japanese bilingual communication
• Data analysis and visualization
• Project management and scoping
• Adaptability in fast-paced, growth-stage SaaS
• Collaboration with cross-functional teams
• Technical writing for proposals and documentation
• Knowledge of cloud infrastructure (AWS, GCP)

Benefits

• Unlimited PTO and flexible work arrangements to support work-life balance in a growth-focused culture
• Comprehensive health insurance including medical, dental, and mental health support tailored for Japan
• HubSpot stock options and performance bonuses tied to company growth and individual impact
• Professional development stipend for certifications, conferences, and ongoing learning in CRM and inbound marketing
• Remote-friendly setup with home office allowance and all-HubSpot tech stack provided
• Quarterly offsites, team-building events, and access to HubSpot Academy for career acceleration
• Generous parental leave and family support programs
• Employee assistance programs and wellness initiatives promoting a healthy, high-energy culture
• Commuter benefits and relocation support for Tokyo-based roles

HubSpot is an equal opportunity employer.