Staff Product Designer - Ecosystems - US Remote

Location: Cambridge, MA, USA

Department: User Experience

About the Role

At HubSpot, we believe in powering the positive change makers of the world through our category-defining CRM platform and inbound methodology. We're seeking a Staff Product Designer for our Ecosystems team to shape the future of how partners extend and integrate with HubSpot's growth stack. In this remote US-based role, you'll design intuitive experiences for our Apps Marketplace, partner portals, and CRM integrations that enable millions of customers to scale their inbound marketing, sales, and service efforts seamlessly. As a key player in our User Experience department, you'll thrive in our high-growth culture, collaborating with world-class engineers, PMs, and partners to deliver remarkable solutions that embody our HEART values. Your days will be filled with leading end-to-end design for complex ecosystem features, from discovery through launch. You'll dive deep into user needs via research and testing, craft scalable design systems, and iterate based on real customer data to ensure our platform remains the gold standard for inbound growth. Working remotely, you'll partner closely with global teams to align designs with HubSpot's flywheel—delighting customers while empowering partners to build thriving extensions on our open platform. This is more than a design role; it's a chance to influence HubSpot's ecosystem strategy at a pivotal moment of expansion. If you have 10+ years of product design experience, a passion for B2B SaaS ecosystems, and a portfolio that screams user empathy and technical depth, join us in building tools that help businesses grow better. Embrace our transparent, adaptable culture where your ideas can shape the future of CRM and inbound marketing.

Key Responsibilities

• Lead the design of HubSpot's Ecosystems platform, focusing on partner integrations, Apps Marketplace, and CRM extensibility
• Collaborate with product managers, engineers, and ecosystem partners to define and iterate on user experiences that drive inbound growth
• Conduct user research, usability testing, and competitive analysis to inform design decisions for complex partner workflows
• Create high-fidelity prototypes, wireframes, and design systems that scale across HubSpot's inbound marketing tools
• Champion user-centered design principles within cross-functional teams to ensure seamless CRM experiences
• Mentor junior designers and contribute to HubSpot's design culture of innovation and HEART (Humble, Empathetic, Adaptable, Remarkable, Transparent)
• Partner with sales and customer success teams to align ecosystem designs with customer growth needs
• Iterate on designs based on data, A/B testing, and feedback from HubSpot's global customer base
• Contribute to the evolution of HubSpot's design system for consistent, ecosystem-wide experiences
• Advocate for inbound methodology in design processes, prioritizing customer delight and scalable growth

Required Qualifications

• 10+ years of experience in product design, with at least 5 years in designing complex ecosystems or partner platforms
• Expert-level proficiency in design tools such as Figma, Sketch, and Adobe XD, with a strong portfolio showcasing ecosystem integrations
• Proven track record of collaborating with engineering, product management, and partner teams to ship customer-facing features
• Deep understanding of CRM platforms, API integrations, and inbound marketing workflows
• Bachelor's degree in Design, HCI, Computer Science, or a related field (or equivalent practical experience)
• Experience designing for scalability in high-growth SaaS environments like HubSpot's inbound methodology
• Strong ability to conduct user research and translate insights into actionable design solutions
• Portfolio demonstrating user-centered design principles applied to B2B ecosystems

Preferred Qualifications

• Experience working at a high-growth SaaS company with a focus on CRM and marketing automation
• Familiarity with HubSpot's product suite, including Apps Marketplace and partner ecosystem
• Advanced knowledge of accessibility standards (WCAG) and design systems
• Previous role in a remote-first team with cross-functional collaboration
• Contributions to open-source design projects or publications on ecosystem design

Required Skills

• Expert Figma and prototyping skills
• User research and usability testing
• Wireframing and high-fidelity design
• Design systems and component libraries
• CRM and API integration design
• Inbound marketing workflow expertise
• Cross-functional collaboration
• User-centered design principles
• Accessibility (WCAG) compliance
• Data-driven design iteration
• Mentoring and leadership
• Remote team communication
• Agile/Scrum methodologies
• Competitive analysis
• A/B testing and experimentation
• Portfolio storytelling

Benefits

• Unlimited PTO and flexible remote work policy to support work-life harmony
• Comprehensive health, dental, and vision insurance with low employee premiums
• 401(k) matching and employee stock purchase plan for long-term financial growth
• HubSpot Academy certification stipends and ongoing learning budget
• Quarterly stipends for home office setup and wellness programs
• Parental leave, fertility benefits, and family-forming support
• Global volunteer time off and Culture Club events to foster community
• Transparent growth paths with regular 360-degree feedback and promotion opportunities

HubSpot is an equal opportunity employer.