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The Associate Director of Cloud Infrastructure Operations is responsible for leading Humana’s enterprise cloud strategy—focused on the design, implementation, and optimization of cloud compliance, operational excellence, and cost efficiency in a complex multi-cloud environment. This position serves as a strategic advisor and operational leader, collaborating with Application and Product Teams, Cloud Engineering, FinOps, Finance, Legal and Supply Management Services to ensure secure, efficient, and scalable cloud operations.

This position offers a unique opportunity to lead Humana’s transformation at the intersection of operations, technology, and AI innovation. The Associate Director of Cloud Infrastructure Operations will drive the evolution of Humana’s intelligent infrastructure—enhancing system reliability, security, and compliance while enabling the business to deliver exceptional, patient-centered care.

This leader will also drive the integration of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities into Humana’s Infrastructure Operations, blending traditional IT management with next-generation, AI-driven automation and predictive analytics. The role serves as a bridge between operations and innovation—advancing digital transformation, improving system reliability, and ensuring compliance with healthcare regulations such as HIPAA and PHI.

Key Responsibilities:

• Provide senior-level leadership and decision-making in developing Humana’s overall cloud operations strategy, governance framework, and optimization initiatives.
• Establish short-, mid-, and long-term roadmaps for Cloud Production Operations aligned with Humana’s enterprise and digital transformation goals.
• Oversee operational planning, staffing, and budget management across multi-cloud environments (Azure, GCP, AWS).
• Partner with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to SLAs.
• Define and implement ITIL/ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, promoting continuous improvement.
• Foster collaboration across Humana’s technology ecosystem to align cloud operations with business priorities and compliance standards.
• Lead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Drive proactive monitoring and operational readiness through the implementation of automated tools and event correlation systems.
• Ensure 24/7 operational uptime of mission-critical systems by guiding operational teams, defining SLAs, and improving incident response capabilities.
• Lead the MSP teams responsible for daily cloud operations and infrastructure support across Azure, GCP, and AWS.
• Partner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operational model.
• Maintain operational compliance with security, privacy, and regulatory requirements in healthcare environments.
• Develop and execute strategies for cloud compliance, reporting, and cost optimization across all environments.
• Deliver tooling, metrics, and dashboards to automate cloud financial management, consumption tracking, and operational reporting.
• Partner with FinOps and Finance to provide chargeback, showback, budgeting, and forecasting capabilities, driving financial transparency and accountability.
• Identify and standardize processes suitable for automation; collaborate with platform engineering teams to implement solutions that enhance efficiency and reliability.
• Drive continuous improvement initiatives that reduce total cost of ownership and improve operational consistency across vendors and service providers.
• Maintain relationships with key partners and service providers to identify and implement continuous improvement opportunities in operational performance and cost savings.
• Lead research, evaluation, and deployment of AI and GenAI technologies within Humana’s Infrastructure Operations.
• Explore and prototype AI-driven solutions that automate incident response, predict failures, summarize telemetry data, and assist operations teams through intelligent copilots.
• Develop and lead the AI adoption roadmap, integrating predictive analytics, LLMs, and self-healing capabilities into the infrastructure ecosystem.
• Integrate AI/ML models into monitoring platforms to enable proactive, data-driven decision-making.
• Lead R&D efforts for AI-assisted infrastructure automation, anomaly detection, and capacity forecasting, aligning innovation with operational goals.
• Design and maintain automated systems to collect and analyze usage, forecast, and cost data across cloud platforms.
• Provide visibility into key performance metrics (SLAs, KPIs, utilization, consumption) that inform operational and strategic decision-making.
• Develop and deliver executive-level reports and insights, highlighting operational efficiency, performance trends, and risk indicators.
• Identify and address operational gaps by analyzing trends, patterns, and outliers in infrastructure and application performance data.
• Create and maintain comprehensive operational documentation, including playbooks, dashboards, and analytical summaries.

Use your skills to make an impact
 

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Healthcare Informatics or a related field.
• 10+ years of experience in infrastructure operations or engineering, including 2+ years of leadership in AI/ML or GenAI R&D.
• Proven record managing NOC or Command Center teams with responsibility for 24/7 availability and mission-critical systems.
• Advanced knowledge of public cloud platforms (Azure, GCP, AWS) and hybrid infrastructure architectures.
• Expertise in cloud observability, monitoring, and incident response tools and practices.
• Hands-on experience with automation and scripting tools (Terraform, Ansible, PowerShell, Python, Bash, or similar).
• Proficiency in cloud cost management tools (Cloudability, Azure Pricing Calculator, AWS Cost Explorer, Power BI).
• Strong understanding of ITIL/ITSM principles and practical experience applying them in complex enterprise environments.
• Excellent analytical, organizational, and communication skills, with the ability to engage and influence at all levels.
• Ability to operate in a lean, agile, and fast-paced organization while balancing long-term strategic goals.
• Availability to support off-hours operations as required in a 24/7 enterprise setting.

Preferred Qualifications:

• Advanced understanding of cloud platforms, consoles, and services (Azure, Google and AWS).
• Deep understanding of the key concepts and practices of cloud observability, coupled with experience implementing robust systems that leverage metrics, logs, and traces to provide holistic state of the cloud operations. 
• A technical business acumen that ensures the organization is operating efficiently and effectively in a hybrid cloud environment.
• Solid understanding of infrastructure and operation landscape with a focus on public cloud (Azure, GCP and AWS) technology and how it differs from traditional computing.
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives.
• Passion for and skills in resource optimization to improve cloud efficiency.
• Ability to apply critical thinking to all aspects of the position.
• Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities.
• Proficiency in developing repeatable and efficient automation to codify and simplify end-to-end processes and methods in public and private cloud landscapes.
• You have a deep understanding how to apply best practices around monitoring, alerting, and logging, and have implementation experience with one or more monitoring, alerting, and logging systems (Azure Monitor, Log Analytics, Splunk, Dynatrace, SentryOne, etc…).
• Deep understanding of core public & private cloud billing, cost management, and data visualization tools (e.g. Cloudability, Azure Pricing Calculator, AWS Cost Explorer).
• Senior experience in Ansible, API queries, and Power BI is a plus.
• Knowledge scripting using Python, as well as Perl, PowerShell, JavaScript, or similar scripting languages.
• Strong analytical and reporting skills.
• Leader and a team player with transformation mindset.
• Strong organizational, task, and project management skills.
• Self-driven and able to work across diverse technical and non-technical teams.
• Strong written, verbal and interpersonal communication skills.
• Ability to operate successfully in a lean, agile, and fast-paced organization.
• Ability to communicate at all levels within an organization and influence leadership.
• Azure and/or AWS certifications preferred
   

  Additional Information

  Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$156,600 - $215,400 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-29-2026

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.