Application Developer - IT Service Management
IBM
Application Developer - IT Service Management
Job Description
Application Developer - IT Service Management
📋 Job Overview
As an Application Developer in IT Service Management at IBM, you will work in IBM Consulting Client Innovation Centers to deliver technical solutions to clients globally. Your role involves designing, developing, and optimizing IBM Technology solutions, particularly using ServiceNow, to meet client goals and address business challenges. Collaboration, agile planning, and effective problem-solving are key aspects of this position.
📍 Location: Calgary, CA (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Solving client challenges effectively by developing solutions through design, development, integration, implementation, migration, and product support
- Agile planning and execution, including installing and provisioning assets, testing, migrating to production, and day-two operations
- Conducting and participating in technical solution workshops
- Building effective relationships at all levels, from engineers to CxOs
- Demonstrating self-motivation, curiosity, and initiative in problem-solving
- Collaborating and communicating across client, partner, and IBM teams
✅ Required Qualifications
- 5+ years of ServiceNow experience
- At least 2+ years in technical leadership roles
- Deep understanding of ServiceNow platform capabilities and architecture
- Ability to work in Canada without sponsorship
🛠️ Required Skills
- ServiceNow platform capabilities and architecture
- Development and customization of CSM components (Case Management, Account & Contact Management, Entitlements, SLAs, Contract Management, Customer Portal/Service Portal widgets, Playbooks for CSM, Agent Workspace, Guided Decisions)
- Configuration and customization of forms, workflows, business rules, client scripts, UI policies, UI actions, notifications
- Integration of ServiceNow CSM with other modules (ITSM, FSM, HRSD) and external systems (Salesforce, SAP, third-party CRMs)
- Strong scripting knowledge (JavaScript, GlideScript, Flow Designer)
- Proficiency in integrations (REST/SOAP APIs, webhooks)
- Experience with Agile
- Problem-solving
- Communication
- Service orientation
- Collaboration
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- Calgary, CA, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow platform capabilities and architectureintermediate
- Development and customization of CSM components (Case Management, Account & Contact Management, Entitlements, SLAs, Contract Management, Customer Portal/Service Portal widgets, Playbooks for CSM, Agent Workspace, Guided Decisions)intermediate
- Configuration and customization of forms, workflows, business rules, client scripts, UI policies, UI actions, notificationsintermediate
- Integration of ServiceNow CSM with other modules (ITSM, FSM, HRSD) and external systems (Salesforce, SAP, third-party CRMs)intermediate
- Strong scripting knowledge (JavaScript, GlideScript, Flow Designer)intermediate
- Proficiency in integrations (REST/SOAP APIs, webhooks)intermediate
- Experience with Agileintermediate
- Problem-solvingintermediate
- Communicationintermediate
- Service orientationintermediate
- Collaborationintermediate
Required Qualifications
- 5+ years of ServiceNow experience (experience)
- At least 2+ years in technical leadership roles (experience)
- Deep understanding of ServiceNow platform capabilities and architecture (experience)
- Ability to work in Canada without sponsorship (experience)
Responsibilities
- Solving client challenges effectively by developing solutions through design, development, integration, implementation, migration, and product support
- Agile planning and execution, including installing and provisioning assets, testing, migrating to production, and day-two operations
- Conducting and participating in technical solution workshops
- Building effective relationships at all levels, from engineers to CxOs
- Demonstrating self-motivation, curiosity, and initiative in problem-solving
- Collaborating and communicating across client, partner, and IBM teams
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
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Answer 10 quick questions to check your fit for Application Developer - IT Service Management @ IBM.
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Application Developer - IT Service Management
IBM
Application Developer - IT Service Management
Job Description
Application Developer - IT Service Management
📋 Job Overview
As an Application Developer in IT Service Management at IBM, you will work in IBM Consulting Client Innovation Centers to deliver technical solutions to clients globally. Your role involves designing, developing, and optimizing IBM Technology solutions, particularly using ServiceNow, to meet client goals and address business challenges. Collaboration, agile planning, and effective problem-solving are key aspects of this position.
📍 Location: Calgary, CA (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Solving client challenges effectively by developing solutions through design, development, integration, implementation, migration, and product support
- Agile planning and execution, including installing and provisioning assets, testing, migrating to production, and day-two operations
- Conducting and participating in technical solution workshops
- Building effective relationships at all levels, from engineers to CxOs
- Demonstrating self-motivation, curiosity, and initiative in problem-solving
- Collaborating and communicating across client, partner, and IBM teams
✅ Required Qualifications
- 5+ years of ServiceNow experience
- At least 2+ years in technical leadership roles
- Deep understanding of ServiceNow platform capabilities and architecture
- Ability to work in Canada without sponsorship
🛠️ Required Skills
- ServiceNow platform capabilities and architecture
- Development and customization of CSM components (Case Management, Account & Contact Management, Entitlements, SLAs, Contract Management, Customer Portal/Service Portal widgets, Playbooks for CSM, Agent Workspace, Guided Decisions)
- Configuration and customization of forms, workflows, business rules, client scripts, UI policies, UI actions, notifications
- Integration of ServiceNow CSM with other modules (ITSM, FSM, HRSD) and external systems (Salesforce, SAP, third-party CRMs)
- Strong scripting knowledge (JavaScript, GlideScript, Flow Designer)
- Proficiency in integrations (REST/SOAP APIs, webhooks)
- Experience with Agile
- Problem-solving
- Communication
- Service orientation
- Collaboration
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- Calgary, CA, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow platform capabilities and architectureintermediate
- Development and customization of CSM components (Case Management, Account & Contact Management, Entitlements, SLAs, Contract Management, Customer Portal/Service Portal widgets, Playbooks for CSM, Agent Workspace, Guided Decisions)intermediate
- Configuration and customization of forms, workflows, business rules, client scripts, UI policies, UI actions, notificationsintermediate
- Integration of ServiceNow CSM with other modules (ITSM, FSM, HRSD) and external systems (Salesforce, SAP, third-party CRMs)intermediate
- Strong scripting knowledge (JavaScript, GlideScript, Flow Designer)intermediate
- Proficiency in integrations (REST/SOAP APIs, webhooks)intermediate
- Experience with Agileintermediate
- Problem-solvingintermediate
- Communicationintermediate
- Service orientationintermediate
- Collaborationintermediate
Required Qualifications
- 5+ years of ServiceNow experience (experience)
- At least 2+ years in technical leadership roles (experience)
- Deep understanding of ServiceNow platform capabilities and architecture (experience)
- Ability to work in Canada without sponsorship (experience)
Responsibilities
- Solving client challenges effectively by developing solutions through design, development, integration, implementation, migration, and product support
- Agile planning and execution, including installing and provisioning assets, testing, migrating to production, and day-two operations
- Conducting and participating in technical solution workshops
- Building effective relationships at all levels, from engineers to CxOs
- Demonstrating self-motivation, curiosity, and initiative in problem-solving
- Collaborating and communicating across client, partner, and IBM teams
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Application Developer - IT Service Management @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs