Assistente de processos administrativos Junior (Backoffice)
IBM
Assistente de processos administrativos Junior (Backoffice)
Job Description
Assistente de processos administrativos Junior (Backoffice)
📋 Job Overview
The Assistente de processos administrativos Junior (Backoffice) at IBM Consulting will work with the IBM BPO to accelerate digital transformation using agile methodologies, process mining, and AI-driven workflows. The role involves handling requests received by the Virtual Agency, focusing on agility, quality, and excellence in customer service to ensure client satisfaction. Additionally, the professional may analyze and address complaints and denunciations received by the ombudsman, seeking to understand the causes of dissatisfaction and propose effective and humane solutions.
📍 Location: HORTOLANDIA, BR
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Handle requests received by the Virtual Agency with a focus on agility, quality, and excellence in customer service
- Ensure client satisfaction through an efficient, empathetic, and results-oriented approach
- Analyze and address complaints and denunciations received by the ombudsman
- Understand the causes of dissatisfaction and propose effective and humane solutions
✅ Required Qualifications
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong communication skills
- Commitment and dedication to achieve results
⭐ Preferred Qualifications
- Previous experience with customer service, sales, or working with targets
🛠️ Required Skills
- Microsoft Office (Word, Excel, Outlook)
- Communication
- Empathy
- Problem-solving
- Agile methodologies
- Process mining
- AI-driven workflows
🎁 Benefits & Perks
- Opportunities for career growth and development
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Eligibility for people with disabilities (PwD) or rehabilitated
Locations
- HORTOLANDIA, BR, India
Salary
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Microsoft Office (Word, Excel, Outlook)intermediate
- Communicationintermediate
- Empathyintermediate
- Problem-solvingintermediate
- Agile methodologiesintermediate
- Process miningintermediate
- AI-driven workflowsintermediate
Required Qualifications
- Basic knowledge of Microsoft Office (Word, Excel, Outlook) (experience)
- Strong communication skills (experience)
- Commitment and dedication to achieve results (experience)
Preferred Qualifications
- Previous experience with customer service, sales, or working with targets (experience)
Responsibilities
- Handle requests received by the Virtual Agency with a focus on agility, quality, and excellence in customer service
- Ensure client satisfaction through an efficient, empathetic, and results-oriented approach
- Analyze and address complaints and denunciations received by the ombudsman
- Understand the causes of dissatisfaction and propose effective and humane solutions
Benefits
- general: Opportunities for career growth and development
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Eligibility for people with disabilities (PwD) or rehabilitated
Tags & Categories
Answer 10 quick questions to check your fit for Assistente de processos administrativos Junior (Backoffice) @ IBM.
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Assistente de processos administrativos Junior (Backoffice)
IBM
Assistente de processos administrativos Junior (Backoffice)
Job Description
Assistente de processos administrativos Junior (Backoffice)
📋 Job Overview
The Assistente de processos administrativos Junior (Backoffice) at IBM Consulting will work with the IBM BPO to accelerate digital transformation using agile methodologies, process mining, and AI-driven workflows. The role involves handling requests received by the Virtual Agency, focusing on agility, quality, and excellence in customer service to ensure client satisfaction. Additionally, the professional may analyze and address complaints and denunciations received by the ombudsman, seeking to understand the causes of dissatisfaction and propose effective and humane solutions.
📍 Location: HORTOLANDIA, BR
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Handle requests received by the Virtual Agency with a focus on agility, quality, and excellence in customer service
- Ensure client satisfaction through an efficient, empathetic, and results-oriented approach
- Analyze and address complaints and denunciations received by the ombudsman
- Understand the causes of dissatisfaction and propose effective and humane solutions
✅ Required Qualifications
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong communication skills
- Commitment and dedication to achieve results
⭐ Preferred Qualifications
- Previous experience with customer service, sales, or working with targets
🛠️ Required Skills
- Microsoft Office (Word, Excel, Outlook)
- Communication
- Empathy
- Problem-solving
- Agile methodologies
- Process mining
- AI-driven workflows
🎁 Benefits & Perks
- Opportunities for career growth and development
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Eligibility for people with disabilities (PwD) or rehabilitated
Locations
- HORTOLANDIA, BR, India
Salary
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Microsoft Office (Word, Excel, Outlook)intermediate
- Communicationintermediate
- Empathyintermediate
- Problem-solvingintermediate
- Agile methodologiesintermediate
- Process miningintermediate
- AI-driven workflowsintermediate
Required Qualifications
- Basic knowledge of Microsoft Office (Word, Excel, Outlook) (experience)
- Strong communication skills (experience)
- Commitment and dedication to achieve results (experience)
Preferred Qualifications
- Previous experience with customer service, sales, or working with targets (experience)
Responsibilities
- Handle requests received by the Virtual Agency with a focus on agility, quality, and excellence in customer service
- Ensure client satisfaction through an efficient, empathetic, and results-oriented approach
- Analyze and address complaints and denunciations received by the ombudsman
- Understand the causes of dissatisfaction and propose effective and humane solutions
Benefits
- general: Opportunities for career growth and development
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Eligibility for people with disabilities (PwD) or rehabilitated
Tags & Categories
Answer 10 quick questions to check your fit for Assistente de processos administrativos Junior (Backoffice) @ IBM.
Related Books and Jobs