ATM - Remote Monitoring Support and Representative (German)
IBM
ATM - Remote Monitoring Support and Representative (German)
Job Description
ATM - Remote Monitoring Support and Representative (German)
📋 Job Overview
As a Remote Monitoring Support Representative (Level 1) at IBM, you will be responsible for monitoring ATM and self-service devices across Germany, managing service tickets, and providing basic remote support. This role requires working in 24/7/365 rotation shifts and escalating complex issues to Level 2 support. Join IBM to be part of a team dedicated to continuous improvement and innovation.
📍 Location: Zagreb, HR (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Monitor ATM/self-service devices in real-time and work on issues according to defined processes
- Create and manage service tickets
- Provide basic remote support to customers, service partners, and technicians via phone and email
- Escalate complex issues to Level 2 support
- Contribute to continuous improvement of monitoring tools and processes
- Availability to work in 24/7/365 rotation shifts
✅ Required Qualifications
- Fluent in German and English
- Strong communication and analytical skills
- Able to work and learn independently while also being a strong team player
⭐ Preferred Qualifications
- Familiarity with ATM systems, PC hardware, and Windows OS
- Experience in remote support or monitoring roles
🛠️ Required Skills
- ATM systems
- PC hardware
- Windows OS
- Remote support
- Monitoring
- Communication
- Analytical skills
- German language
- English language
- Teamwork
- Independent working and learning
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
Locations
- Zagreb, HR, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ATM systemsintermediate
- PC hardwareintermediate
- Windows OSintermediate
- Remote supportintermediate
- Monitoringintermediate
- Communicationintermediate
- Analytical skillsintermediate
- German languageintermediate
- English languageintermediate
- Teamworkintermediate
- Independent working and learningintermediate
Required Qualifications
- Fluent in German and English (experience)
- Strong communication and analytical skills (experience)
- Able to work and learn independently while also being a strong team player (experience)
Preferred Qualifications
- Familiarity with ATM systems, PC hardware, and Windows OS (experience)
- Experience in remote support or monitoring roles (experience)
Responsibilities
- Monitor ATM/self-service devices in real-time and work on issues according to defined processes
- Create and manage service tickets
- Provide basic remote support to customers, service partners, and technicians via phone and email
- Escalate complex issues to Level 2 support
- Contribute to continuous improvement of monitoring tools and processes
- Availability to work in 24/7/365 rotation shifts
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for ATM - Remote Monitoring Support and Representative (German) @ IBM.
10 Questions
~2 Minutes
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ATM - Remote Monitoring Support and Representative (German)
IBM
ATM - Remote Monitoring Support and Representative (German)
Job Description
ATM - Remote Monitoring Support and Representative (German)
📋 Job Overview
As a Remote Monitoring Support Representative (Level 1) at IBM, you will be responsible for monitoring ATM and self-service devices across Germany, managing service tickets, and providing basic remote support. This role requires working in 24/7/365 rotation shifts and escalating complex issues to Level 2 support. Join IBM to be part of a team dedicated to continuous improvement and innovation.
📍 Location: Zagreb, HR (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Monitor ATM/self-service devices in real-time and work on issues according to defined processes
- Create and manage service tickets
- Provide basic remote support to customers, service partners, and technicians via phone and email
- Escalate complex issues to Level 2 support
- Contribute to continuous improvement of monitoring tools and processes
- Availability to work in 24/7/365 rotation shifts
✅ Required Qualifications
- Fluent in German and English
- Strong communication and analytical skills
- Able to work and learn independently while also being a strong team player
⭐ Preferred Qualifications
- Familiarity with ATM systems, PC hardware, and Windows OS
- Experience in remote support or monitoring roles
🛠️ Required Skills
- ATM systems
- PC hardware
- Windows OS
- Remote support
- Monitoring
- Communication
- Analytical skills
- German language
- English language
- Teamwork
- Independent working and learning
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
Locations
- Zagreb, HR, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ATM systemsintermediate
- PC hardwareintermediate
- Windows OSintermediate
- Remote supportintermediate
- Monitoringintermediate
- Communicationintermediate
- Analytical skillsintermediate
- German languageintermediate
- English languageintermediate
- Teamworkintermediate
- Independent working and learningintermediate
Required Qualifications
- Fluent in German and English (experience)
- Strong communication and analytical skills (experience)
- Able to work and learn independently while also being a strong team player (experience)
Preferred Qualifications
- Familiarity with ATM systems, PC hardware, and Windows OS (experience)
- Experience in remote support or monitoring roles (experience)
Responsibilities
- Monitor ATM/self-service devices in real-time and work on issues according to defined processes
- Create and manage service tickets
- Provide basic remote support to customers, service partners, and technicians via phone and email
- Escalate complex issues to Level 2 support
- Contribute to continuous improvement of monitoring tools and processes
- Availability to work in 24/7/365 rotation shifts
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for ATM - Remote Monitoring Support and Representative (German) @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs